DHGate

DHGate reviews

25 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
24%
Would buy here again
Ordering
6.4
Service
5.4
Pricing
6.6
Delivery
5.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Decent finds, with a catch

9.0

"message the seller about sizes before you buy, and allow extra time for delivery. I'm glad I took the chance — saved money and not disappointe..."

By: F. Bernhard Read on →
Critical

Late delivery, thin service

5.0

"quick checkout, seemed fine. Delivery dragged on though, took ages and tracking barely updated. Customer service was worse — slow replies and they ..."

By: H. Frami Read on →
Most Voted

I bought stuff that was all broken and damaged ...

6.0

"Eh, so like, all the stuff I bought ended up being busted and wrecked after only 2 months, eh? I tried to sort things out and send them back, but t..."

By: Gerhold Read on →

Reviews (25)

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Bought a shirt 2 months ago, still waiting! 😡

A
Andres Kunze

1 reviews

2.0
Overall Rating
Would buy here again
No

I bought a shirt 2 months ago and it hasn't shown up yet! 😭 I didn't even get a confirmation email or an order number. It feels like I got totally ripped off! 😡 I'm so annoyed and let down! 😤 I definitely wouldn't suggest using this company! 😠

Detailed Ratings

Order
2.0
Service
2.0
Price
2.0
Delivery
2.0

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Cool stuff

A
A. Crooks

3 reviews

9.5
Overall Rating
Would buy here again
Yes

I ordered some really cool stuff about 2 weeks ago and got it super quickly! The quality was seriously amazing, like, actually amazing! The payment process was super smooth and easy, no problems at all. But, I'd suggest taking some bad reviews with a grain of salt sometimes, just make sure to double check the reviews on the seller or product before making a purchase.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Clothing purchase

L
Luettgen

25 reviews

5.0
Overall Rating
Would buy here again
No

I just ordered some clothes from this website and I gotta say, I was super let down with what I got. It was nothing like the description or the pics. And don't even get me started on trying to reach customer service - what a nightmare! It took nearly two months for my stuff to show up. Honestly, I'd suggest skipping this site altogether and going with eBay. Trust me, it's way better.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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I bought stuff that was all broken and damaged after 2 months

G
Gerhold

22 reviews

6.0
Overall Rating
Would buy here again
No

Eh, so like, all the stuff I bought ended up being busted and wrecked after only 2 months, eh? I tried to sort things out and send them back, but there was no one to talk to or help me out. I even had to fork out for the return shipping with no guarantee of getting my money back. It was totally annoying and let me down, eh.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Shoes too small

K
kadin

4 reviews

6.0
Overall Rating
Would buy here again
No

OMG, so I ordered these super cute shoes online and when they arrived they were like way too small for my feet. I was so upset! I sent all the proof to DHGate that the shoes were the wrong size, but they still gave my money to the seller. The customer support was like, no help at all and just told me to talk to the seller myself. Like, why even have a dispute team if they're not going to help me? I am so disappointed and would totally not recommend buying from DHGate, like ever again.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
4.0

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About DHGate

DHGate is a Chinese e-commerce platform that facilitates the sale of manufactured products from suppliers to small and medium retailers. It is often recognized for offering a wide range of products, including electronics, apparel, and accessories, at wholesale prices. Founded in 2004 by Diane Wang in Beijing, DHGate operates as a business-to-business (B2B) and business-to-consumer (B2C) marketplace, providing a platform for international buyers to purchase items in bulk or individually from Chinese manufacturers and sellers. The company acts as a mediator, ensuring secure transactions, shipment tracking, and dispute resolution between buyers and sellers. DHGate's business model is designed to help small and medium-sized enterprises (SMEs) source products globally, thereby reducing the costs associated with middlemen.

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Contact Information

8F Building A, U-CENTER, No.28 Chengfu Road, Haidian District, Beijing,China.

10008 Beijing

United States

📧 customer-support@DHgate.com

🌐 www.dhgate.com

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Last update: October 19, 2025

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