Cult Gaia Reviews
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Efficient and Stylish Purchase
I was so impressed with the amazing customer service from this company. They got back to me super quickly and were really friendly in their replies. I had a problem with something I bought, but they sorted it out in no time after I got in touch. I've never had service like this before. And on top of that, I loved the cool stuff they have for sale. I got so many compliments on the dress I got from them, it really made me stand out. This was my first purchase from them, but I'm already thinking about what to get next.
Fragile item
I bought something delicate from that store not long ago and it broke after using it once. When I contacted customer service for help, they said they couldn't do anything because it was past the 10-day return period. I was really disappointed and thought it was pretty shameful. As a customer, I think I deserve better service and care, especially when dealing with something that is defective. I won't be buying anything else from that store in the future and I would warn others to be careful of their policies.
Rush shipment bikini
I bought a bikini for my vacation, but was running out of time and got worried it wouldn't come in time. So, I contacted customer service for help. They were great and rushed my order - I got it the next day, which was super impressive since I live in Europe. I was happy I didn't have to pay any extra fees on it either. But, kind of a bummer - they don't take returns from outside the US, so keep that in mind if you're shopping from another country.
Summer dress return process
I just returned a summer dress to the store because my wedding got canceled because of Covid. I was a bit nervous at first, but it turned out to be super easy and smooth. The customer service team was really helpful and answered my questions quickly. I was impressed by how efficient and professional the staff at the store was. It was a good experience that made me want to shop there again in the future.
Pants and a top
The products I got from this brand were really terrible. I bought a pair of pants and a top, but the quality was really bad. The pants' hook got loose after wearing them once, and I had to pay a lot to fix it. The top had strings sticking out everywhere, even though I only tried it on once. I tried to contact customer service about my issues, but no one helped me. It's so disappointing to spend a lot of money on items that aren't even good quality. If you're thinking about buying from this brand, I recommend looking for cheaper options with better quality.
Bought shoes, but had problems
I bought some shoes from here, but they were no good. The first pair I got had one shoe bigger than the other! That's so strange, like why would they even do that? Then the second pair I got, one of the heels fell off! Like what's up with that? I thought these shoes would be good quality because they were pricey, but they were actually cheaply made. I definitely wouldn't buy shoes from here again.
long wait dress
My experience at that store was awful, eh! Like seriously, I ordered a dress more than two months back, and it still hasn't shown up, eh. Can you believe they don't even provide delivery dates? What a joke, eh. I've tried to contact them for updates, but they're not very clear on when my order will arrive, eh. It's so frustrating because I really love their clothes, but how can they even stay in business if they can't even commit to when you'll get your order, eh? So disappointing, eh. Wedding season is coming up, and I'll definitely be letting all my buddies know to avoid that place, eh.
Buy and return policy
I bought something from this store not long ago, and I gotta say, I wasn't happy with how it fit when I got it. So I decided to contact customer service to see if I could swap it for a different size. Turns out, they don't do returns or exchanges for international orders, which was a major bummer. I even offered to cover the cost of shipping it back or for the exchange itself, but they said no to both. Now I'm stuck with this pricey dress that doesn't even fit me right, and it's really getting on my nerves.
Unhappy customer
My experience with this brand was really disappointing. The owner's questionable beliefs and the low quality of the items made me regret buying them. And the customer service was really bad too, which made me feel frustrated and ignored. I really hope this brand goes under soon because it doesn't deserve the support of any thoughtful consumer.
Sizing issues, promo code search
Honestly, I would be careful ordering from this place. Make sure to search online for a promo code before buying because they always have them for big discounts. And let me tell you about the sizing - it's way off! I couldn't believe how small everything was. It was a real letdown, to be honest.
Wedding dresses purchase
I bought a dress for my pre-wedding events, but the sizes were too small. I had so many headaches trying to return it internationally and dealing with customs. The customer service was terrible, so I ended up having to complain to consumer protection and my credit card company.
Red dress with a snag
I bought a red dress at this store on February 25th. I noticed a snag in the fabric that looked like it might turn into a hole. When I told the staff, they were not helpful at all. I explained the problem, but they didn't care to do anything about it. It was disappointing to see such poor customer service, especially compared to places like Nordstrom where they really care about customer satisfaction.
Damaged bag
I wouldn't recommend ordering from this company because the prices are too high and the customer service isn't great.
Samira tote quality
I was really disappointed in the Samira tote I bought from this company. Even though the design and marketing were good, the quality didn't match the price. It started falling apart after just one use, which was super disappointing. I wouldn't suggest this product to anyone based on my experience.
International order experience
I recently ordered something from this place internationally and was totally shocked to find out that they don't let you return items that are on final sale. I'm used to sales in the UK meaning discounts, so I didn't realize this and now I'm stuck with something I can't send back. On top of that, I had to fork out for import taxes and VAT on top of the initial price, and they didn't even tell me how much it would be upfront. The lack of transparency and unexpected fees really left a bad taste in my mouth and I won't be buying from them again. It's a shame that they don't make these important details clearer to customers before they make a purchase.
Review with most votes
Summer dress return process
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