Coast - Overall Rating based on 28 reviews
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Items ordered lacking invoice and receipt
I just bought something from this company, but I didn't get an invoice or receipt. Now it's hard for me to return the stuff I got. I tried emailing customer service, but no one got back to me. My whole experience with this company has been pretty disappointing and frustrating.
Refund delay resolved
I, like, had this situation where I had to wait longer than I thought I would for a refund after buying something. It took about a month, which was way longer than I expected. But when I reached out to customer service, I was pleasantly surprised by how quickly they got back to me. Barry, the guy I talked to, was super helpful and fixed the problem right away. I'm grateful for the fast and helpful support I got.
Bridesmaid dresses for wedding
I just bought some bridesmaid dresses for my wedding at this store. But, had to return two because I ordered a few sizes to make sure they fit perfectly. When I got the dresses, I saw that they only refunded me for one. I texted customer service and they fixed it right away. May helped me out within 10 minutes and sorted everything out. I appreciate her quick and helpful service.
My recent online order
I had a really great experience with customer service recently. The person I talked to was super helpful and quick at fixing the issue I was having on the website. They were really nice and professional, showing top-notch customer service skills. Thanks for the awesome support!
Dress too small and poor quality
So, I ordered this dress online, eh? When it arrived, I was so excited to try it on, you know? But, guess what, eh? It was way too small in the hips and so short, it might as well have been a shirt! The bust though, it was huge, I mean who even has boobs that big, right? Definitely not me. And those sequins at the seams - sticking out everywhere, like seriously, can't someone sew those on right, eh? The lining inside was like paper, I swear. Ugh, so disappointed. And then I had to pay to ship it back, like really? Seems unfair, eh? I thought this brand was supposed to be good quality, but this dress was a total mess. No thanks!
Lovely dresses and speedy delivery
I just bought some really nice dresses and I was so happy with how quickly they arrived. But when I had to return some stuff, it was pretty easy overall, even though they missed acknowledging one of my returns. I sent a message on their Apple service and Chloe took care of it right away, super quick and easy.
Dress purchase for return due to sizing issue
I bought a couple of dresses from your store not long ago, but they didn't fit me right, so I had to send them back. I was happy with how fast customer service answered my question about the return. Even though I didn't get an email saying you got my return, the person I talked to assured me that my refund was on the way. It might help if you could send quick messages to customers when their returns arrive, that way we don't worry about lost parcels.
Quick delivery, beautiful dresses
I just ordered some dresses and they got here real quick and were good quality. But when I tried them on, they didn't fit right so I had to send them back. Returning them was no problem, but I messed up and only requested to send back two dresses instead of three. Luckily, a super helpful person helped me out right away through the chat and fixed my mistake in no time. Huge shoutout to that person, they were amazing!
Review with most votes
Dress too small and poor quali
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