ChildrenSalon - Overall Rating based on 24 reviews
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Unfortunate experience
I had a really bad experience with my order from this store. I gave them proof that my return was delivered, but at first, they said they didn't get it. After going back and forth a lot, they finally admitted they got it but then said the tag wasn't on it, so no refund. It seems like they'll do anything to not give money back to customers. When I looked at other reviews, it was obvious I wasn't the only one with this kind of problem. I asked them to check the security camera footage of my return being unpacked to show the tag was there, but they said no. I was super let down by the whole thing and think this store really needs to work on their customer service.
Clothing for children
The service from ChildrenSalon was amazing, they had a bunch of really good clothes for kids to choose from. Ordering stuff was easy and no stress and the customer service team knew their stuff and was really helpful when I had questions. But, the delivery service they used wasn't great. Even though I clearly said to leave the parcel in a safe spot to keep it dry, the courier just ignored that and left it out in the rain. They almost wrecked the stuff inside by not paying attention to what I said.
Variety, fast delivery, excellent service
I've been a faithful customer of this online store for kids' clothes for a while now, and I gotta say, I'm super happy with what they offer. They've got such a great selection of top-notch clothes that I don't even need to bother looking anywhere else, and they deliver everything quickly. One time that really stuck with me was when I ordered from them at Christmas. They actually called me up to see if I was cool with having Santa deliver my package. It was such a sweet touch that caught me off guard and made my kids so happy. Their service is top-notch, and they really pay attention to the little things. That's why I'll definitely be buying from them again in the future.
Recent purchases
I've bought stuff from this company a few times now, and every time the service and delivery have been great. The products are really good quality, though some people might think they're a bit pricey. But I truly believe that you get what you pay for, and in this situation, it's definitely true. I had to exchange an item for a bigger size using their free returns service once, and it was super easy and fast. Overall, I'm really impressed with the flawless experience I've had with this company.
Trousers return issue
I had to return some pants, but the post office accidentally sent my package to the wrong store. Charlotte from customer service was fantastic and really went above and beyond to make sure my package ended up at the right place. I highly recommend their service!
Clothing for children
I sent a message at midnight and got a reply right away. I was really impressed with how quick and helpful they were in responding to my question. It's clear that they really care about making customers happy and are willing to do whatever it takes to make things right. I had a great shopping experience and will definitely be coming back again.
Snowsuit purchase
I bought a snowsuit from your store not long ago and had a problem with the hood size. I tried reaching out to customer service a few times but the issue didn't get fixed properly. The hood on the snowsuit I got was too small, so I couldn't even use it. I even spoke to the brand but the problem still wasn't sorted out. I did end up getting a refund in the end, but I was disappointed with the lack of care and customer service.
Great quality, great price
We picked up some clothes for the grandkids for Christmas and they arrived fast and all nicely wrapped. We've been back two more times and everything has been great. We really enjoy shopping here, the quality is top-notch! Plus, the prices are unbeatable. We're excited to drop by the store in person when we're in the UK.
Cardigan purchase
I bought a cardigan for my daughter from this company and I was so disappointed with the quality. After only a few hours of wearing it, the fabric got all bobbly and looked really worn out. When I reached out to customer service about it, they just told me to get a debobbler. I wasn't happy with that answer and I think the clothes they sell are really not that great.
Wedding outfit for son
I ordered a wedding outfit for my little son from this store and was so happy with the great service I got. The package came super quickly by DHL Express in just 2 work days and everything was in perfect shape. The clothes fit just right, looked exactly like they did on the website, and were even wrapped up really nicely. I'm really happy with the service I got and would definitely tell others to check out this store.
Cute kids clothes
I just bought some super cute clothes for my little one from this website. They have a great selection and the quality is really good. The package arrived quickly, which was awesome. But, I had a problem with the size of one jacket and the replacement jacket I got had a little damage. Even with those hiccups, I have to give a shoutout to the customer service team for handling everything so well. Overall, I would definitely suggest checking out this website for adorable kids' clothes.
Boys prom clothes
I came across this store while looking for a sweet outfit for my bro's prom and I was super impressed with the service! I made my order pretty late, but they still managed to ship it out on the same day. The clothes arrived the very next day and they were wrapped up so nicely. The outfits looked really classy but didn't break the bank.
Purchased kids' wellies
I recently bought some kids' rain boots from here and let me tell you, the packaging was amazing. The boxes they were in looked top-quality, leaving a great first impression. However, I was a bit let down when I saw there was only one bag of haribo jelly candies in the box. This led to a little disagreement between my two kids since there were two pairs of boots. It seemed like poor planning on their part to only give one candy bag. As a side note, I recently watched a show on Netflix that got me thinking about the inclusion of sweets in the package. It made me wonder if this could possibly create some negative brand associations.
Order went through, payment issue, asked for bank transfer
So, I bought something from this company not too long ago and gotta tell ya, it was a letdown. Everything seemed fine at first but then I got a message saying there was a problem with my payment, even though the money was already taken from my account. They wanted me to do a bank transfer to fix it, which sounded kind of shady. I wasn't cool with that, so I just asked for my money back. All in all, a pretty sketchy situation and I won't be buying from them again.
Girls country life cotton tights
I was pretty happy with how quickly my first order arrived and how well it was packaged. The girls' country life cotton tights looked good at first, but then I noticed a hole after wearing them just once. I asked for a replacement, but they only offered me a store credit instead, and I had to pay for shipping for the new item. It felt like they were doubting my complaint just because the designer had already sold over 200 without any issues. I mean, can any product really be flawless?
Recent returns and exchanges
Their customer service is amazing. I've had to return or swap some stuff lately, and it's been super easy. They're really helpful and give great service. I'll definitely shop there again.
Overseas order missing item
My experience with Children Salon has always been great, with lots of beautiful choices to pick from. But it's when things go wrong that their customer service really stands out. Recently, I ordered 3 items for delivery overseas, but only 2 showed up. Even though it wasn't their fault, the customer service team, especially Laura and Lauren, were so amazing. They replied to my messages quickly, called me to talk about the problem, and made sure to send the missing item. I was really impressed by how they went the extra mile for their customers.
Recent purchase for my daughter
I recently bought some stuff for my daughter on this website and I gotta say, I'm really impressed with how everything went down. The website is super easy to use, everything's organized just right, and it was a breeze to find what I was after. I've shopped here a few times now and every time, the quality of the stuff I've gotten has been top-notch. They've got a great selection of items, perfect for kids of all ages. Plus, the delivery was crazy fast - I got my order just two days after I placed it. Using DHL for delivery shows they're serious about getting stuff to you quickly. The package itself was nicely done up and they even included a little pack of Haribo as a cute little touch. All in all, I'm totally happy with my shopping experience at this online store.
Caramelo Kids dress, Chloe items
I bought a Caramelo Kids dress and some Chloe stuff from this store not too long ago, and man, was I ever let down by what I got. The dress had a big ol' stain right on the back, which was a bummer 'cause this place markets themselves as all fancy and top-notch. And don't even get me started on the Chloe items - total garbage quality, got me questionin' if they're even legit. Selling such low-quality stuff at those sky-high prices is just not cool. Even though the customer service was top-notch, the junky products got me thinkin' twice about ever shopping here again.
Recent purchase for grandchildren and new granddaughter
I've been coming back to this company for a while now, buying stuff for my grandkids, friends, and other family kids. I recently snagged some great deals in a VIP sale and ordered clothes for my grandson and the new granddaughter on the way in February. The whole ordering process was smooth, and I liked getting all the info I needed, like delivery times from DPD. Our package arrived this morning, and I had a nice chat with Izzy online, who fixed a tiny issue quickly. The service from this company is always top-notch, and I'm constantly impressed by how much they care about the little things. In short, I totally recommend this company for kids' clothes and accessories.
Review with most votes
Expecting, Sale items, Quick d
I just bought some stuff from this store because I'm gonna have a baby soon. I got some things that were on sale and I got them super fast. The way they wrapped everything ... Read onBy: Audreanne Ward