brother

brother reviews

13 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
46%
Would buy here again
Ordering
7.4
Service
6.4
Pricing
6.4
Delivery
6.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

printer purchase

9.5

"I just got a new printer from Brother and I’m really happy with it! It prints really fast and the quality is top-notch. Now I can easily print all ..."

Critical

Printer purchase

3.0

"I gotta tell ya, that printer I bought from this company was a real disaster. It kept jamming all the time, and the prints it made were pretty terr..."

Most Voted

Printer purchase for business use

9.5

"I just bought a printer from Brother for my business and I gotta say, I'm really impressed with how good it is. It's even better than I e..."

Reviews (13)

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Label printer sticker purchase

W

16 reviews

6.0
Overall Rating
Would buy here again
No

I bought label printer stickers from this company, but they didn't work for what I needed. I returned the unopened rolls with the RMA number they gave me, but I still haven't gotten my refund. I've been trying to reach them online, but no luck sorting this out.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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printer purchase

K

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I just got a new printer from Brother and I’m really happy with it! It prints really fast and the quality is top-notch. Now I can easily print all of my school work and photos. The set-up was a bit tricky at first, but once I got the hang of it, it was smooth sailing. I’m super satisfied with my purchase and would definitely suggest it to anyone else.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Printer purchase for home office

W

18 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought a printer from this company and I am super happy with it. Setting it up was a breeze, the print quality is top-notch, and it works like a charm. The customer service was great, the staff knew their stuff and helped me out with all my questions. The price was fair considering the quality and features of the product. The delivery was fast and the printer arrived in perfect shape. Overall, I'm really pleased with my purchase and I'd definitely recommend this company to anyone looking for electronics or office equipment.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Printer purchase

M

6 reviews

3.0
Overall Rating
Would buy here again
No

I gotta tell ya, that printer I bought from this company was a real disaster. It kept jamming all the time, and the prints it made were pretty terrible. I reached out to customer service a bunch of times for help, but the people I talked to were no help at all and kinda rude. Plus, the price I paid for the printer was way too high considering how bad it was. And to top it off, the delivery took forever, and when it finally got to me, the packaging was a mess and the printer was damaged. All in all, I definitely wouldn't recommend buying anything from this company.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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Printer purchase for home office

C

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I just got a new printer from this company for my home office and I'm really happy with it. Ordering was easy and the website gave me all the info I needed to make a good choice. The customer service folks knew their stuff and answered all my questions fast. The prices were good and I feel like I got a great deal. It arrived quickly and in perfect shape. Overall, I'm really happy with my experience and would totally recommend this company to anyone looking for quality office gear.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Printer purchase

C

29 reviews

3.0
Overall Rating
Would buy here again
No

I picked up a printer that's not too bad, but definitely pricier than I expected for just personal use. But the worst part has to be their terrible service - can't even manage to get a hold of them over the phone, and downloading anything is a total headache. I gave them a call and ended up getting sent to a whole other company that was trying to push a fancy package on me just to update a driver for Windows 11. Can you believe that? Just plain ridiculous.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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Printer purchase

J

10 reviews

5.0
Overall Rating
Would buy here again
No

The printer I got from this company is a total disaster, eh. It keeps jamming and the print quality is just awful. I've spent way too much time and money trying to fix it. I wouldn't suggest this product to anyone, eh.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Printer purchase

K
9.0
Overall Rating
Would buy here again
Yes

Oh my goodness, you guys, I just got this really awesome printer from Brother and let me tell you, it's AMAZING! The quality is top-notch and it works like a dream. I can now print all my school projects without any problems. And to top it all off, it was super easy to set up and use. I'm absolutely loving it!

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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My printer malfunctioned

W

18 reviews

6.0
Overall Rating
Would buy here again
No

My printer was working just fine. All the colours were vibrant, and there were no signs of low ink apart from the software gauge. I was so close to printing out a super important document, only 10 pages away. I tried taking out the cartridge, blowing on it, restarting - but nothing worked. Turns out, a firmware was blocking any print attempts. I'm surprised Brother would do this, I thought only HP or Canon did this kind of thing. What's really got me is that I always told everyone in my circle to go for Brother when buying a printer, because they didn't push you to buy new cartridges when the ink was running low. I'm really let down by my new printer.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
4.0

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Printer purchase

A

2 reviews

6.0
Overall Rating
Would buy here again
No

I bought a printer not long ago and right away I had problems with it. When I tried to get help from customer service, it was super frustrating. They kept saying we had to talk through email or chat, even though a quick phone call would have sorted things out way faster. It took days to figure out what was wrong, when a phone call would have been so much quicker. Plus, they canceled my order twice and were hard to get a hold of on the phone. All in all, it was just a frustrating and inefficient experience.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Inkjet printer

F

6 reviews

7.0
Overall Rating
Would buy here again
Yes

I just bought a Brother inkjet printer and honestly, it's not great. The print quality is just okay and setting it up was way harder than it needed to be. The interface on the printer is not very user-friendly and it's hard to figure out. Plus, it keeps jamming and that's a real pain. I wouldn't suggest this printer to anyone.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
8.0

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Printer purchase for business use

N

6 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought a printer from Brother for my business and I gotta say, I'm really impressed with how good it is. It's even better than I expected and it's really improved my work process. Setting it up was easy and the print quality is amazing. I definitely recommend Brother products to anyone looking for reliable office gear.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Toner prices

D

4 reviews

3.0
Overall Rating
Would buy here again
No

I just bought a toner for my printer and man, the price was so high it gave me a shock. I've been a loyal customer for over 20 years and it's disappointing to see this company using such sneaky tactics to jack up the prices. Not only are the toners expensive, but they've also made it tricky to use cheaper options by putting chips in their products. The toner didn't last as long as they said it would and it's frustrating that there's not enough customer service to help with these problems. I'm thinking of switching to a different printer brand because of all these issues.

Detailed Ratings

Order
4.0
Service
4.0
Price
2.0
Delivery
2.0

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About brother

Brother Industries, Ltd. is a multinational electronics and electrical equipment company founded in Japan in 1908. Originally established as Yasui Sewing Machine Co., Brother has diversified its offerings over the years, now producing a wide array of products including printers, multifunction printers, desktop computers, sewing machines, label printers, and an extensive range of other home and business solutions. Brother's global presence spans across many countries, with operations that include manufacturing and sales of their products. The company is well-regarded for its innovation and quality in the technology and office equipment sectors.

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Contact Information

🌐 brother.ca

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Last update: November 29, 2024

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