Breville - Reviews and experiences

I just bought this espresso machine that comes with a grinder and it turns out that the grinder doesn't work at all. It's kind of frustrating because the whole machine is basically useless without it. I reached out to customer support by submitting a case but all I got was an automated email saying they would get back to me in 2 business days. Well, it's been a week now and still no response. When I tried calling their customer service line, I was put on hold and then told to schedule a callback. But from what I've read in other reviews, getting an actual callback is a rarity.

The customer service support was amazing, eh? I liked that they gave me the option for a callback instead of making me wait on hold. Lesego Montsepe was so patient, took their time, and really paid attention when we were talking. Even though my problem wasn't fixed entirely, I felt like they really tried to find solutions that would work.

I'm really disappointed that my machine broke down even though it's still under warranty. Having to wait for weeks to get it fixed and shipped back is so frustrating, especially since I use it every day. I expected better quality and service considering how much I paid for it.

My experience with the customer service representative was excellent. I originally thought my machine was broken, but when I talked to the rep, they patiently guided me through troubleshooting. It ended up being a simple mistake on my part, and they were really helpful. I would definitely suggest giving them a call instead of trying to figure things out on your own through email.

After having a hard time with Breville's online help portal trying to fix my slow pouring carafe, I finally decided to leave a public comment about it. Luckily, Michelle from the support team got back to me the next day. She was quick to reply to my emails and really put in the effort to figure things out. Since the replacement carafe was going to take 4-6 weeks to be in stock, she went above and beyond to get me a whole replacement machine instead. Thanks to Michelle's amazing help, I can now have my coffee hassle-free.

I gotta say, I had a really good experience with customer service at this company. At first, I was let down by my purchase, but Melissa from the customer service team totally stepped up and took care of me. She was on top of things and really put in the effort to solve the problems I was having. I was impressed by how professional she was and how much she cared about making sure I was happy with the brand. Because of Melissa, I'm back to being a happy customer. Way to go, Melissa!

I had some trouble with my machine so I gave customer service a call for some help. After a facetime to figure out the problem, it turns out my machine needed some fixing. Since the warranty was up, I had to pay for shipping and repairs, which I wasn't too thrilled about, so I left a negative review. But then the company reached out with an email offering to check out the machine and replace it if needed, at no extra cost to me. I shipped it out, got it back in 2 weeks, and now it's working great with some noticeable improvements. Even though there was no warranty, I'm grateful to Breville for taking care of the problem.