Babyshop

Babyshop reviews

24 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
42%
Would buy here again
Ordering
7.4
Service
6.6
Pricing
6.4
Delivery
6.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

awesome shop

10.0

"This shop is amazing, eh! The customer service is awesome and the prices are usually better than other shops. They have a ton of options, from eco-..."

Critical

Broken bike delivery

4.0

"I just got a bike from your store after waiting for a long time, but when it arrived, it was broken. It's really disappointing to spend time a..."

Most Voted

Clothing for my kids

8.0

"I just bought some clothes for my kids at Babyshop. They had a great selection of cute and good quality stuff. Ordering was a breeze and I was happ..."

Reviews (24)

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Broken bike delivery

L

1 reviews

4.0
Overall Rating
Would buy here again
No

I just got a bike from your store after waiting for a long time, but when it arrived, it was broken. It's really disappointing to spend time and money on something, only to find out it's defective. You guys really need to step up your quality control game to avoid stuff like this happening again. I'd suggest being careful if you're thinking about buying from here, seems like there's a high chance of getting a faulty item.

Detailed Ratings

Order
4.0
Service
4.0
Price
6.0
Delivery
2.0

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awesome shop

J

7 reviews

10.0
Overall Rating
Would buy here again
Yes

This shop is amazing, eh! The customer service is awesome and the prices are usually better than other shops. They have a ton of options, from eco-friendly stuff to super modern gear. I'm talking about Frugi and Mini Rodini, you know! And those cool wooden toys and bikes they have are just amazing. Every time I buy something from here, I'm always happy with it. Plus, they ship gifts from places like Greece all the way to the UK and Sweden, how cool is that? I'm a happy customer, no doubt about it.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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damaged item replacement

P

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I had to get in touch with customer service about a damaged item I got in my order. I was happy with how fast Babyshop got back to me and sorted everything out. When I reached out to them, they replied within a day and asked for a video showing the damaged item. Once I sent the video, they quickly sent me a label to ship the item back. What really impressed me was that they sent out a replacement right away, even before they got the return, making sure I got it before my trip. Their replies were quick and on the ball the whole time, which I really appreciated.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Baby items

B

1 reviews

4.5
Overall Rating
Would buy here again
No

I bought some baby stuff from this store not too long ago, but it was a total disaster. Turns out, they sneakily added a VIP subscription fee to my bill without me knowing. They took a big chunk of money from my credit card without asking, which is so not cool. I tried talking to customer service, but they were no help at all and didn't fix the problem. Just a heads up, be careful when you shop at this store, seems like they're up to no good.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
6.0

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Stuffy clothes

N

7 reviews

3.5
Overall Rating
Would buy here again
No

I bought some clothes from this store, and it was a huge disappointment. I ordered 4 items, but one was missing, and they didn't even inform me or refund my money. Then, they sent me women's jeans in a large size that wouldn't fit me at all! The tracking information they provided was useless, and it took forever for the package to even arrive. I'm never shopping here again, it was a terrible experience!

Detailed Ratings

Order
4.0
Service
4.0
Price
2.0
Delivery
4.0

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Birthday gift items

D

1 reviews

6.0
Overall Rating
Would buy here again
No

I had a terrible experience with this store, eh. I bought some birthday presents, but sadly one of them was not in stock. They didn't tell me beforehand, so they just sent the other items and the gift ended up being late. When I asked for a refund, they said it was already done, but it wasn't. And the discount codes they gave me were pretty much useless, eh.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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Bike order mix-up

F

25 reviews

4.5
Overall Rating
Would buy here again
No

I just ordered a bike for my grandkid who lives in a different town, and it ended up getting delivered to me instead of them. I tried reaching out to customer service with screenshots showing both the order and delivery notice, but I haven't heard back from them. It's been a real hassle because now I have to go pick up the bike and send it again, even though I already paid for shipping when I first ordered it.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
2.0

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Returned items

G

15 reviews

6.0
Overall Rating
Would buy here again
No

Customer service is just terrible, eh! I sent back 2 out of the 4 things I bought and it's been a total nightmare trying to get my money back. I haven't heard back for days, just getting those generic emails, and only one of the items has been sorted for a refund. If you need to make a return, stay far away from them, trust me.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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Clothes and toys

L

3 reviews

9.5
Overall Rating
Would buy here again
Yes

I've been shopping at this store for three years now, and let me tell you, the selection is amazing! They have all kinds of great brands, discounts, and special deals. But my favorite thing? The delivery rates - they stay the same no matter how much you buy! I live in a country outside of the EU, so it's really nice not to have to worry about extra shipping costs based on the size of my order. It's one less thing for my folks to worry about, that's for sure.

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
10.0

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Clothes and toys

R

3 reviews

7.0
Overall Rating
Would buy here again
Yes

They have a ton of awesome stuff to buy in the store and the website is super easy to use. The only downside is that sometimes it takes forever for them to deliver your stuff or give you your money back. Other online stores are quicker at this kind of thing. It would be amazing if they could speed things up in 2021.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
6.0

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Online order issue

D

1 reviews

8.5
Overall Rating
Would buy here again
Yes

So, I had a problem with an online order I made and I wanted to tell you about it. First off, I was a bit wary about giving out my SSN to get my package 'cause I've gotten scam calls before. But when I contacted customer service, they told me that my package was stuck at the US border 'cause it was worth a lot. The customer service team was really quick to help out and offered to cancel my order and give me my money back. It was great to get such a helpful response from them.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Overpriced swimsuit

E

5 reviews

6.0
Overall Rating
Would buy here again
No

I just bought a really expensive swimsuit from this store and I was so let down by the quality of it. The material felt cheap and the swimsuit wasn't even sewn properly. I was expecting way better from a store that says they sell top-notch stuff. Plus, I was really annoyed to find out that the shipping rates had gone up for my area, even though Babyshop.com said they were going to re-evaluate their shipping deals a year ago. The fact that the prices keep changing and they're not paying attention to the little things has left me feeling pretty disappointed with my whole shopping experience.

Detailed Ratings

Order
8.0
Service
6.0
Price
4.0
Delivery
6.0

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baby clothes and accessories

N

8 reviews

9.0
Overall Rating
Would buy here again
Yes

I just bought some baby clothes and accessories from this store, and I gotta say, I was really impressed with the quality. The material is soft and durable, which is perfect for my little one. Plus, there's a great variety of styles and designs, making it super easy to find something cute and stylish for my baby.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Multiple items

M

19 reviews

6.0
Overall Rating
Would buy here again
No

The customer service I received after ordering a few things online was totally disappointing. It really caught me off guard when one of the items got cancelled without even a heads-up or explanation. When I tried to find out what happened, all they said was to reorder it and pay for delivery again, like it was my fault. The person I talked to didn't even try to help fix things, just kept saying the same unhelpful thing. It was seriously annoying and let me down big time.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Bassinets for twins

N

9 reviews

6.0
Overall Rating
Would buy here again
No

My experience with the customer service at Babyshop was really disappointing. I ordered two bassinets for my twins, but only got one. I tried reaching out to Babyshop online multiple times, but the problem still isn't fixed. It's been frustrating dealing with their team because they haven't been helpful or communicated well, especially since I'm about to have my babies. I asked for a refund for the missing item, but Babyshop says both were delivered. I'm waiting for them to sort this out before my due date.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Winter boots size 24 for grandson

W

1 reviews

6.0
Overall Rating
Would buy here again
No

I got my grandson a pair of size 24 winter boots from this store. We were hoping for the same great quality we got with the size 22 boots we bought before. But when we got the new pair, they looked smaller than the size 22 ones we already had. They were stuffed with paper really tight, making it hard to take out. It felt like someone had returned these boots before they were sent to us. The store didn't say anything about any problems with the boots when they gave us a discount on them.

Detailed Ratings

Order
8.0
Service
4.0
Price
6.0
Delivery
6.0

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Delayed order

B

13 reviews

4.0
Overall Rating
Would buy here again
No

So, I ordered some stuff from Babyshop online and let me tell you, I was super let down by their service. They said my delivery would come within a certain timeframe, but it took over a week and still no sign of my items. I tried contacting them through emails and phone calls, but all I got were these vague responses saying they would 'do the needful', which didn't really seem to amount to anything. On top of that, their prices were higher than other stores I checked out. All in all, it was a real headache of an experience that I wouldn't suggest to anyone.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

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High shipping and return costs

R

19 reviews

6.0
Overall Rating
Would buy here again
No

I used to really like shopping at this store, but now I'm kinda bummed about how much they charge for shipping and returns. 79 kr for both is just way too much in my opinion. It's making me think about finding somewhere else to shop. It's too bad because I used to love shopping here, but these extra fees are making me think twice.

Detailed Ratings

Order
6.0
Service
8.0
Price
4.0
Delivery
6.0

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Online purchase for baby clothing

E

1 reviews

5.0
Overall Rating
Would buy here again
No

I ordered some baby clothes online and chose delivery to my door, but my package never came to my house. It kept getting left at some random pick-up spot. The first time, I thought it was a mistake, but after the second time, I was really upset. I won't be buying from that store again.

Detailed Ratings

Order
4.0
Service
6.0
Price
6.0
Delivery
4.0

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Delayed delivery, frustrating customer service

R

1 reviews

4.5
Overall Rating
Would buy here again
No

The delivery service from this store is just terrible! I ordered something and was told it would be here the next day, but it didn't come on time. When I tried to get help from customer service, all I got were unhelpful answers and empty promises of fixing the problem. It was pretty obvious they didn't care about what I was going through and just wanted me to keep waiting forever. This one guy, called himself MALIK, was super rude and talked to me like I was nothing. The whole thing was a total nightmare and I won't be buying from there again, that's for sure.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
6.0

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About Babyshop

Babyshop is a children's retail company that specializes in providing a wide range of products for babies and young children, including clothing, strollers, nursery items, and toys. Founded in 2006 in Sweden, Babyshop has expanded its operations internationally, leveraging both physical stores and a robust online platform to reach a global customer base. The company prioritizes offering high-quality products that cater to the needs of parents and children, emphasizing safety, comfort, and style. Over the years, Babyshop has become a trusted name in the children's retail sector, known for its commitment to quality, customer service, and a diverse product selection.

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Contact Information

Drottninggatan 82

111 36 Stockholm

Sweden

📧 customercare@babyshop.com

☎ 0046107502423

🌐 babyshop.com

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Last update: November 29, 2024

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