GetResponse

GetResponse reviews

39 reviews Verified company
We have verified that the company name, website and contact details match. This helps visitors assess whether the profile is trustworthy. The verification says nothing about the quality of the products or services.
Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
69%
Would buy here again
Ordering
7.8
Service
7.6
Pricing
6.8
Delivery
7.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Mildly surprised

9.0

"Started last week, skeptical at first, then it quietly clicked."

By: Fidel Nader Read on →
Critical

Good product, awful billing

5.0

"Not worth the headache — buyer beware. I first saw them on Facebook and a coworker tipped me, so I tried it, but they charged my card multiple time..."

By: grayce Read on →
Most Voted

Ez to use email platform

9.5

"GetResponse is awesome, eh! I've tried so many email platforms, but this one is definitely my favourite, for sure. They have this amazing live..."

By: anne Read on →

Reviews (39)

Filter Reviews

Would buy here again:
Period:
Sort:

Mildly surprised

F
Fidel Nader

1 reviews

9.0
Overall Rating
Would buy here again
Yes

Started last week, skeptical at first, then it quietly clicked.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Nice fast reply

G
garland

12 reviews

9.6
Overall Rating
Would buy here again
Yes

Realized when reply popped

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Helpful but clunky

H
Hillard

10 reviews

7.6
Overall Rating
Would buy here again
Yes

Needed help after a move — it was a bit messy to order, but the rep stayed patient and even found a fix.

Detailed Ratings

Order
6.0
Service
10.0
Price
6.0
Delivery
8.0

Do you already have an account?

Morning half-sip

V
Vaughn Mante

1 reviews

9.0
Overall Rating
Would buy here again
Yes

Mid-coffee I doubted it, now it's in daily use and I'm pretty glad.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Low-key impressed

A
Andreanne Walsh

2 reviews

7.6
Overall Rating
Would buy here again
Yes

I was skeptical before buying, tried other platforms and they felt clunky, but over a couple weeks the autoresponders worked for me, surprisingly easy and clever, no fuss

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Small win, big relief

C
Corkery

22 reviews

9.0
Overall Rating
Would buy here again
Yes

Honestly, it works — was sceptical after shady agency tools, but this platform lets a solo creator automate, sell and grow without tech headaches.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Late but responsive

L
Lorine

4 reviews

8.0
Overall Rating
Would buy here again
Yes

Saw tracking midweek; delivery came a day late. Customer service replied quickly and fixed things. Not perfect, but it works — I'd use them again, hoping faster next time.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
6.0

Do you already have an account?

Confusing limit message

T
Tierra Heller

1 reviews

7.6
Overall Rating
Would buy here again
Yes

Saw the starter plan on the pricing page; a colleague recommended it. Import halted with an "upgrade to 1,000" notice — irritating, but it still works overall.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

Support that works

S
Skiles

21 reviews

9.6
Overall Rating
Would buy here again
Yes

Solid support, straightforward and reliable. I contact them for tech troubles and setup help. Team knows their stuff, answers clearly and finishes the job. Wish they'd be faster.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Nice surprise on delivery

J
jackeline

5 reviews

9.0
Overall Rating
Would buy here again
Yes

Right in the middle of unboxing — I remembered my coworker had tipped me about this. Delivery showed up earlier than expected, and customer service actually sorted a billing mix-up fast. Pretty impressed, would tell friends.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Support stood out

J
Jordane Brekke

1 reviews

7.6
Overall Rating
Would buy here again
Yes

Needed something for daily remote work — it sits on my desk, feels solid and didn't overheat during long calls. Support actually replied fast and was polite, which surprised me. I'll test the service and report back later.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
8.0

Do you already have an account?

Quick, no-nonsense help

M
Mathias

6 reviews

9.6
Overall Rating
Would buy here again
Yes

Spotted them on a forum, gave support a try when a deployment stalled. I knew I was satisfied when they replied within minutes with a concise fix — no back-and-forth. I told my teammate about them and passed the tip along.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Fast and friendly help

W
W. Douglas

1 reviews

9.6
Overall Rating
Would buy here again
Yes

Totally impressed — they fixed my issue in no time. I needed help for a last-minute email campaign after a rough setup elsewhere, so this was a big relief. Chat was quick, clear and professional; really grateful.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Paused, then billed

R
Renner

20 reviews

6.0
Overall Rating
Would buy here again
No

I heard about this platform from a coworker and gave it a shot. At first it froze our newsletters and still billed the organisation for months. Support was slow. Eventually things got fixed and I’m okay with the product, not thrilled though.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
8.0

Do you already have an account?

Finally stopped those sneaky charges

M
Maryam

12 reviews

6.6
Overall Rating
Would buy here again
Yes

after months of back-and-forth I actually saw the last meal-kit charge vanish. I used it for quick weeknight dinners and it was handy, messy boxes sometimes, customer service was slow and annoying, but when it finally ended properly I felt relieved, honestly — still wonky, but fine.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
8.0

Do you already have an account?

Late-night launch, steady support

G
gretchen

7 reviews

8.6
Overall Rating
Would buy here again
Yes

Started late one evening and half the site was up by morning. Support was there — the mix of AI and real agents helped when I hit a wall. Tickets came back fast. Delivery overall was solid, though I dragged my feet and it stretched out; not their fault. Price felt fair. My only wish is clearer timelines up front. Recommend reaching out to support early if you need speed.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Good product, awful billing

G
grayce

8 reviews

5.0
Overall Rating
Would buy here again
No

Not worth the headache — buyer beware. I first saw them on Facebook and a coworker tipped me, so I tried it, but they charged my card multiple times (no joke, twice then again) and then expected me to prove it — the irony. Tickets are slow and perfunctory, they reply with one-line answers and then nothing for days. Weirdly, the product itself was fine, actually better than I expected, which is maddening because the billing and support ruin it. Won't risk it again.

Detailed Ratings

Order
4.0
Service
4.0
Price
6.0
Delivery
6.0

Do you already have an account?

That "oh good" moment

C
Courtney Franecki

1 reviews

9.6
Overall Rating
Would buy here again
Yes

she explained the steps in plain English, fixed a weird setting I couldn't even describe, and tossed in a little trick that saved me hours. I actually laughed out loud, low expectations smashed. Human help, quick and practical and patient — felt like someone was actually on my side for once.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Editor feels stuck in the past

K
Kessler

19 reviews

5.6
Overall Rating
Would buy here again
No

you still can't rename a newsletter after sending, so if I forget to label something I get stuck with "untitled message" in my history. For someone juggling client lists and daily campaigns, that clutter adds up. On the plus side, core deliverability seems okay and basic reporting gives enough insight to iterate. That keeps me mildly optimistic — if the team fixed the editor and made it easier to move content between features (and allowed bulk uploads from a spreadsheet), this would be a solid product for solo operators and small teams. For now it's usable but fiddly, and for the price I expected a cleaner, more modern experience.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
6.0

Do you already have an account?

Auto Responder platform

R
Russ

3 reviews

6.0
Overall Rating
Would buy here again
No

This auto responder platform is just terrible. It never works right and half the time it's not even working at all. When you try to integrate something, they suspend you for no good reason. It's such a waste of time and energy. They say they're all about making money, but they don't actually let their users make any money. It's crazy how they're raking in millions while not letting others make a living. It's just ridiculous. Happy Valentine's GetNoResponse.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About GetResponse

GetResponse is an email marketing platform that provides a range of digital marketing solutions including email marketing, marketing automation, landing page creation, and webinar hosting. Established in 1998 in Poland by Simon Grabowski, GetResponse has grown to serve customers globally, offering tools to create content, boost sales, and increase traffic to businesses of all sizes. The platform is designed to help users manage their email campaigns and marketing automation with ease, aiming to increase engagement and conversion rates. Over the years, GetResponse has evolved to include features such as autoresponders, analytics, and integrations with third-party services to enhance its usability and effectiveness in digital marketing strategies.

🌟 How did GetResponse shine for you?

Contact Information

🌐 www.getresponse.com

Categories GetResponse

Page Statistics

Last update: November 5, 2025

Menu