
GetResponse reviews
Featured Reviews
Spotlight: What are our customers saying?
Mildly surprised
"Started last week, skeptical at first, then it quietly clicked."
Good product, awful billing
"Not worth the headache — buyer beware. I first saw them on Facebook and a coworker tipped me, so I tried it, but they charged my card multiple time..."
Ez to use email platform
"GetResponse is awesome, eh! I've tried so many email platforms, but this one is definitely my favourite, for sure. They have this amazing live..."
Reviews (39)
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Mildly surprised
1 reviews
Started last week, skeptical at first, then it quietly clicked.
Detailed Ratings
Mildly surprised
Started last week, skeptical at first, then it quietly clicked.
Nice fast reply
12 reviews
Realized when reply popped
Detailed Ratings
Nice fast reply
Realized when reply popped
Helpful but clunky
10 reviews
Needed help after a move — it was a bit messy to order, but the rep stayed patient and even found a fix.
Detailed Ratings
Helpful but clunky
Needed help after a move — it was a bit messy to order, but the rep stayed patient and even found a fix.
Morning half-sip
1 reviews
Mid-coffee I doubted it, now it's in daily use and I'm pretty glad.
Detailed Ratings
Morning half-sip
Mid-coffee I doubted it, now it's in daily use and I'm pretty glad.
Low-key impressed
2 reviews
I was skeptical before buying, tried other platforms and they felt clunky, but over a couple weeks the autoresponders worked for me, surprisingly easy and clever, no fuss
Detailed Ratings
Low-key impressed
I was skeptical before buying, tried other platforms and they felt clunky, but over a couple weeks the autoresponders worked for me, surprisingly easy and clever, no fuss
Small win, big relief
22 reviews
Honestly, it works — was sceptical after shady agency tools, but this platform lets a solo creator automate, sell and grow without tech headaches.
Detailed Ratings
Small win, big relief
Honestly, it works — was sceptical after shady agency tools, but this platform lets a solo creator automate, sell and grow without tech headaches.
Late but responsive
4 reviews
Saw tracking midweek; delivery came a day late. Customer service replied quickly and fixed things. Not perfect, but it works — I'd use them again, hoping faster next time.
Detailed Ratings
Late but responsive
Saw tracking midweek; delivery came a day late. Customer service replied quickly and fixed things. Not perfect, but it works — I'd use them again, hoping faster next time.
Confusing limit message
1 reviews
Saw the starter plan on the pricing page; a colleague recommended it. Import halted with an "upgrade to 1,000" notice — irritating, but it still works overall.
Detailed Ratings
Confusing limit message
Saw the starter plan on the pricing page; a colleague recommended it. Import halted with an "upgrade to 1,000" notice — irritating, but it still works overall.
Support that works
21 reviews
Solid support, straightforward and reliable. I contact them for tech troubles and setup help. Team knows their stuff, answers clearly and finishes the job. Wish they'd be faster.
Detailed Ratings
Support that works
Solid support, straightforward and reliable. I contact them for tech troubles and setup help. Team knows their stuff, answers clearly and finishes the job. Wish they'd be faster.
Nice surprise on delivery
5 reviews
Right in the middle of unboxing — I remembered my coworker had tipped me about this. Delivery showed up earlier than expected, and customer service actually sorted a billing mix-up fast. Pretty impressed, would tell friends.
Detailed Ratings
Nice surprise on delivery
Right in the middle of unboxing — I remembered my coworker had tipped me about this. Delivery showed up earlier than expected, and customer service actually sorted a billing mix-up fast. Pretty impressed, would tell friends.
Support stood out
1 reviews
Needed something for daily remote work — it sits on my desk, feels solid and didn't overheat during long calls. Support actually replied fast and was polite, which surprised me. I'll test the service and report back later.
Detailed Ratings
Support stood out
Needed something for daily remote work — it sits on my desk, feels solid and didn't overheat during long calls. Support actually replied fast and was polite, which surprised me. I'll test the service and report back later.
Quick, no-nonsense help
6 reviews
Spotted them on a forum, gave support a try when a deployment stalled. I knew I was satisfied when they replied within minutes with a concise fix — no back-and-forth. I told my teammate about them and passed the tip along.
Detailed Ratings
Quick, no-nonsense help
Spotted them on a forum, gave support a try when a deployment stalled. I knew I was satisfied when they replied within minutes with a concise fix — no back-and-forth. I told my teammate about them and passed the tip along.
Fast and friendly help
1 reviews
Totally impressed — they fixed my issue in no time. I needed help for a last-minute email campaign after a rough setup elsewhere, so this was a big relief. Chat was quick, clear and professional; really grateful.
Detailed Ratings
Fast and friendly help
Totally impressed — they fixed my issue in no time. I needed help for a last-minute email campaign after a rough setup elsewhere, so this was a big relief. Chat was quick, clear and professional; really grateful.
Paused, then billed
20 reviews
I heard about this platform from a coworker and gave it a shot. At first it froze our newsletters and still billed the organisation for months. Support was slow. Eventually things got fixed and I’m okay with the product, not thrilled though.
Detailed Ratings
Paused, then billed
I heard about this platform from a coworker and gave it a shot. At first it froze our newsletters and still billed the organisation for months. Support was slow. Eventually things got fixed and I’m okay with the product, not thrilled though.
Finally stopped those sneaky charges
12 reviews
after months of back-and-forth I actually saw the last meal-kit charge vanish. I used it for quick weeknight dinners and it was handy, messy boxes sometimes, customer service was slow and annoying, but when it finally ended properly I felt relieved, honestly — still wonky, but fine.
Detailed Ratings
Finally stopped those sneaky charges
after months of back-and-forth I actually saw the last meal-kit charge vanish. I used it for quick weeknight dinners and it was handy, messy boxes sometimes, customer service was slow and annoying, but when it finally ended properly I felt relieved, honestly — still wonky, but fine.
Late-night launch, steady support
7 reviews
Started late one evening and half the site was up by morning. Support was there — the mix of AI and real agents helped when I hit a wall. Tickets came back fast. Delivery overall was solid, though I dragged my feet and it stretched out; not their fault. Price felt fair. My only wish is clearer timelines up front. Recommend reaching out to support early if you need speed.
Detailed Ratings
Late-night launch, steady support
Started late one evening and half the site was up by morning. Support was there — the mix of AI and real agents helped when I hit a wall. Tickets came back fast. Delivery overall was solid, though I dragged my feet and it stretched out; not their fault. Price felt fair. My only wish is clearer timelines up front. Recommend reaching out to support early if you need speed.
Good product, awful billing
8 reviews
Not worth the headache — buyer beware. I first saw them on Facebook and a coworker tipped me, so I tried it, but they charged my card multiple times (no joke, twice then again) and then expected me to prove it — the irony. Tickets are slow and perfunctory, they reply with one-line answers and then nothing for days. Weirdly, the product itself was fine, actually better than I expected, which is maddening because the billing and support ruin it. Won't risk it again.
Detailed Ratings
Good product, awful billing
Not worth the headache — buyer beware. I first saw them on Facebook and a coworker tipped me, so I tried it, but they charged my card multiple times (no joke, twice then again) and then expected me to prove it — the irony. Tickets are slow and perfunctory, they reply with one-line answers and then nothing for days. Weirdly, the product itself was fine, actually better than I expected, which is maddening because the billing and support ruin it. Won't risk it again.
That "oh good" moment
1 reviews
she explained the steps in plain English, fixed a weird setting I couldn't even describe, and tossed in a little trick that saved me hours. I actually laughed out loud, low expectations smashed. Human help, quick and practical and patient — felt like someone was actually on my side for once.
Detailed Ratings
That "oh good" moment
she explained the steps in plain English, fixed a weird setting I couldn't even describe, and tossed in a little trick that saved me hours. I actually laughed out loud, low expectations smashed. Human help, quick and practical and patient — felt like someone was actually on my side for once.
Editor feels stuck in the past
19 reviews
you still can't rename a newsletter after sending, so if I forget to label something I get stuck with "untitled message" in my history. For someone juggling client lists and daily campaigns, that clutter adds up. On the plus side, core deliverability seems okay and basic reporting gives enough insight to iterate. That keeps me mildly optimistic — if the team fixed the editor and made it easier to move content between features (and allowed bulk uploads from a spreadsheet), this would be a solid product for solo operators and small teams. For now it's usable but fiddly, and for the price I expected a cleaner, more modern experience.
Detailed Ratings
Editor feels stuck in the past
you still can't rename a newsletter after sending, so if I forget to label something I get stuck with "untitled message" in my history. For someone juggling client lists and daily campaigns, that clutter adds up. On the plus side, core deliverability seems okay and basic reporting gives enough insight to iterate. That keeps me mildly optimistic — if the team fixed the editor and made it easier to move content between features (and allowed bulk uploads from a spreadsheet), this would be a solid product for solo operators and small teams. For now it's usable but fiddly, and for the price I expected a cleaner, more modern experience.
Auto Responder platform
3 reviews
This auto responder platform is just terrible. It never works right and half the time it's not even working at all. When you try to integrate something, they suspend you for no good reason. It's such a waste of time and energy. They say they're all about making money, but they don't actually let their users make any money. It's crazy how they're raking in millions while not letting others make a living. It's just ridiculous. Happy Valentine's GetNoResponse.
Detailed Ratings
Auto Responder platform
This auto responder platform is just terrible. It never works right and half the time it's not even working at all. When you try to integrate something, they suspend you for no good reason. It's such a waste of time and energy. They say they're all about making money, but they don't actually let their users make any money. It's crazy how they're raking in millions while not letting others make a living. It's just ridiculous. Happy Valentine's GetNoResponse.
About GetResponse
GetResponse is an email marketing platform that provides a range of digital marketing solutions including email marketing, marketing automation, landing page creation, and webinar hosting. Established in 1998 in Poland by Simon Grabowski, GetResponse has grown to serve customers globally, offering tools to create content, boost sales, and increase traffic to businesses of all sizes. The platform is designed to help users manage their email campaigns and marketing automation with ease, aiming to increase engagement and conversion rates. Over the years, GetResponse has evolved to include features such as autoresponders, analytics, and integrations with third-party services to enhance its usability and effectiveness in digital marketing strategies.
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Last update: November 5, 2025





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