Busuu Reviews

: 13
100% Would buy here again

Most relevant positive review

  2024-03-27
Quick response to my question
I had a question that was answered within a few days, and it explained an idea that I didn't...Read on
A. Kunze

Review with most votes

  2024-01-18
My recent experience
I've been a customer for a while now and I've gotta say, I've always been super im...Read on
alaina

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    Language learning platform review

    I gotta say, the customer service from this language learning platform has totally blown me away. The team really goes out of their way to make sure I'm happy. What really makes this platform stand out is the daily check-ins, they keep me motivated to keep going with my language learning. I also like being able to have other students correct my exercises, it's a cool way to learn together. Getting positive feedback is super encouraging and really boosts my confidence. And all of these awesome features come at a great price, so it's accessible to pretty much anyone. Overall, I'm super happy with my experience using this platform and I'd definitely recommend it to anyone looking to learn a new language.


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    Language learning course feedback

    I started using a language learning course with a basic grasp of French grammar. As I went through the course, my language skills improved significantly and I learned so much more. I really like being able to have short conversations on different topics, but I think having longer chats would make the learning even better. It would be great to have a wider range of topics to discuss, like stories and events, along with dialogues. One thing that bothered me was when there were technical problems during lessons, like the sound cutting out. But I was happy with how quickly the technical support team, especially Peter, helped me out and fixed the issue.


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    My recent experience

    I've been a customer for a while now and I've gotta say, I've always been super impressed with the service here. Every time I've had a problem, the customer support team has been right on top of it with friendly and helpful responses. It's clear they really care about us customers and want to make sure we have the best experience possible. And when there are any issues, they're quick to fix them so everything runs smoothly. Huge shoutout to the support team, especially to Peter, Julia, Andrea, and all the others who have helped me out. Keep up the awesome work, folks!


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    Online language learning platform

    I just had a problem with the online language learning platform I use on the Web. I sent an Email to customer service, and they quickly fixed it the next day. They dealt with my problem really well, so I could explain it properly. I even gave them a suggestion to make the platform better, and they actually listened to me. It shows they care about what users think. Overall, I've had a great experience with their customer service team. They're fast and really pay attention to what you need.


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    Quick response to my question

    I had a question that was answered within a few days, and it explained an idea that I didn't understand at the time. I really appreciate the commitment to customers like me, it makes me happy and gives me more reason to keep using the product. Thanks a lot for the help!


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    I messaged customer support cuz I needed help

    Hey, I had some trouble with my things on this website, so I reached out to customer support. And you know what? They got back to me right away and gave me some awesome assistance! They even followed up almost a year later to let me know about some cool improvements they made to make the site more user-friendly. I gotta admit, I'm pretty impressed!


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    App bug resolution

    So, eh, had this super weird bug in the app that was totally bugging me, ya know? I got in touch with customer service for help, and they were like, "We'll take care of it and keep you updated." Few days go by, and I noticed the bug was fixed and everything was running smooth. Then, a few days after that, customer service got back to me to let me know they had fixed the bug. Pretty impressive, eh? Fast and awesome follow-up, gotta say!


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    App loading issues

    I had some trouble with my app not loading properly, so I decided to contact customer service for assistance. I was really happy when Peter got back to me within a day, especially since it was a long weekend. He was able to resolve the problem quickly, and now my app is back to normal. Big shoutout to Peter and the rest of the team at this language learning app, you guys are amazing! Now I can continue learning without any issues.


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    Language learning platform review

    This platform is super easy to use and really cares about the people who use it, unlike some other companies that only care about making money. I really like that the team actually listens to what users have to say and is always trying to make the platform better. For example, they recently added a feature that lets you log in with your Apple ID on your computer, which is something lots of people wanted.


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    Tech problem help

    So, like, I had this issue with my account, eh? I couldn't figure out what was happening and it was so frustrating, you know? But then this person from the support team helped me out, eh. They were so nice and patient, even when I was all confused. They fixed everything super quickly and made sure to explain everything to me. It was like, easy peasy lemon squeezy, eh!


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    Log-in issue resolution

    I had some trouble logging in to the platform the other day, but the customer service team helped me out really quickly and got everything sorted. They were on the ball and took care of things right away, which was awesome. I really appreciated their hard work to make sure everything goes smoothly for users like me.


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    Language courses selection

    I just wanted to share that I had a really good experience with the language courses on this platform. I was curious so I tried a few different ones, but not all of them interested me. Luckily, I was able to ask for those courses to be removed from my list. A staff member helped me with that right away because students can't do it themselves.


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    Language learning tool

    Alright, so let me cut right to the chase. This language learning tool is a real game-changer, eh? Whether you're trying to learn French, Korean, Indian, or any other language, this tool's got you covered. From writing and grammar to pronunciation and vocabulary, it's got everything you need to succeed. Believe me, it's totally worth the investment.


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