Fortnum & Mason - Reviews and experiences

I ordered a gift basket from this company and it was a total mess. It took four months for the items to arrive, and when they finally did, the tins were all dented, the biscuits were completely smashed, and the basket itself was all wonky and couldn't even close properly. It was a complete waste of money and a huge letdown. I wouldn't recommend this company at all if you want to send a nice gift.

I recently bought a gift basket from this place, wanted to give a nice and fancy gift to someone special. But when it arrived, it was all broken and the stuff inside was smashed. I emailed them to complain, but got no reply. So I tried talking to their robot helper, who said I'd get a refund, but I still haven't seen it. This whole thing just made me super unhappy with their service and the stuff they sell. I really don't recommend getting important gifts from them, find somewhere else to shop.