Fortnum & Mason - Reviews and experiences

I ordered something from the website last week and paid extra for next day delivery. But guess what? It never showed up. I called on Thursday to ask where my package was and they said it would come on Saturday. Surprise, surprise - it didn't. So I called a bunch of times today and they promised to call me back, but surprise again - they never did. Turns out the thing I ordered is out of stock, so now I gotta wait even longer for my refund. This company's service is a joke - I'm so let down.

I recently bought a spring hamper from this company and it was a total letdown. The delivery was supposed to come on the Saturday before Easter Sunday, but the driver couldn't find my house, even though they had been here before. I tried reaching out through their online platform and gave them my address and order number, but they kept saying my billing address was wrong, even though it was right. I tried showing them proof, but they wouldn't help me. Their customer service was terrible and they didn't communicate well at all. I was so frustrated and now I have a bad opinion of the company. I won't be buying from them again and I'd advise others to avoid them too.

I recently ordered something for Easter on the 19th of March, hoping it would arrive by the 28th of March. But, I was disappointed when I had to contact customer service on the 28th to ask about it, and they told me it wouldn't arrive until Wednesday, the 3rd of April. This delay was really frustrating and inconvenient, so I ended up cancelling my order. It's too bad that my experience with this place wasn't great, and now I'm not sure if I'll use their services again in the future.

It's been rough lately with the online shopping service. I've been a loyal customer for a while now, but since they went all digital, things have gone downhill. Out of the last ten orders I made, eight had problems, mainly due to issues at the warehouse. Late shipments, damaged goods, missing packages, and crickets when it comes to communication seem to be the new normal around here. It's frustrating to see them drop the ball like this. And don't even get me started on the outsourced customer service team in South Africa - long waits, language barriers, and broken promises galore.

I ordered a birthday gift for my buddy, paid extra to get it on time, and guess what? It never showed up! I've tried reaching out to them but I'm getting radio silence. This marks the second time this has happened and I'm beyond let down. I'm definitely not giving them my business again.

I just bought some really nice Easter goodies for me and my wife from this place. I went for the next day delivery and was happy when the stuff arrived right on time, all nicely wrapped up. The emails with delivery updates were handy and everything was spot on and in great shape, with good expiry dates for Easter weekend. Yeah, they're not cheap, but me and the missus think they're worth it, on par with treats from fancier shops.

I was really let down by the service I got when I bought a hamper from this company. Even though I shelled out extra for next day delivery, the hamper didn't show up when it was supposed to, which was a huge inconvenience and letdown for the people receiving it. And to top it off, the customer service was slow to respond and didn't keep me in the loop. I had higher expectations from a well-known company like this.