Fortnum & Mason - Reviews and experiences

Although they have a fancy reputation, the experience was a real letdown, eh. I ordered a birthday present and they took my money, but then they didn't even process the order, bud. At first, I thought maybe it was just a one-off error, but when I tried again, the same thing happened. It was so annoying 'cause I had to keep calling to check on my order and each time I got different answers. They missed the delivery date they promised, so by the time it arrived, the gift didn't even make sense anymore. Trusting this company to deliver on time? Big mistake, eh.

I just wanted to chat about the afternoon tea I booked for my mom's 65th birthday at your place. So, like a month later, I got an email saying there's a private function happening on the same day. I kinda got the feeling that it was because of a better offer, not just a mistake.

On March 30th, I ordered a nice joint of lamb for delivery. The lamb ended up being delayed until April 2nd, without any heads up from the store. As someone who's been a loyal customer for a while, I was pretty let down by the lack of communication and professionalism. Even though they offered me a refund and a gift card to make up for it, it didn't really make up for the hassle of having to change my plans for Easter Sunday lunch because of the missing lamb. I really expected better from a store with their reputation, but the service I got just didn't live up to the hype. It's sad to see that their quality and customer service have gone downhill over time, as shown by my recent experience.