Zipcar - Reviews and experiences

I signed up for that car-sharing service ages ago when it was just starting out. You could pick up a car at one spot and drop it off at another, with designated spots all across the city. But now, well, you can't do it like that anymore. When I heard the news, it was a real bummer. I wanted to cancel, but they wouldn't give me my money back, even though I asked right away and hadn't even used it yet. The prices are through the roof now, and it's not even as user-friendly as it used to be. I just don't understand it.

I used to count on this service for a fast car rental whenever I needed one, but lately, my experiences have been pretty terrible. The cars were usually dirty and some even had damage. One time, I booked a car and showed up to find out it wasn't even there. Just recently, I tried to renew my membership for a specific day, just to be surprised that it wouldn't be approved right away after I paid. The customer service reps were all over the place with their info on refunds, and I never got that call back from a supervisor like they said I would. The whole thing just left me feeling really frustrated and let down.

So I signed up for this thing, eh? And then all of a sudden, they went and charged me $15 without even asking! I was like, what in the world?! So I asked for my money back and to cancel my account, but they still haven't done it. It's kinda sketchy, like they're trying to scam me or something. Better steer clear of them, believe me!

I sent an email to cancel my subscription because there weren't any cars around, but they kept charging me. It was a total nightmare trying to contact customer service. Finally, in March, after going back and forth so many times, the issue was finally resolved.

Today, I had a really rough time with those guys. They promised me a discount, but I didn't see it in my account. I had to send them proof via email for them to finally give me the discount, but there was still a balance left. Instead of just taking it from the discount, like I expected, they made me update my card info first, which seemed a bit sketchy. Now they took my money and I feel like I've been fooled because the discount was already applied.

My recent car rental experience was so disappointing, eh? When I got to the rental spot, the car was all dirty inside and out, eh? I even made sure to jot it down in the pre-trip report, but they still ended up charging me a big cleaning fee, eh? Then when I tried to argue with customer service about it, they said I never even filed a report and wouldn't give me my money back, eh? The way they handled things was so unprofessional and shady, it's got me feeling pretty worried, eh?