Zipcar - Reviews and experiences

My experience with signing up for Zipcar was pretty disappointing, eh. Turns out there were no cars available in my city, even though they were still showing up on Google Maps. When I tried to cancel my membership just 5 minutes after signing up, they wouldn't give me a refund. The person I talked to in customer service said they'd call me back, but that never happened, eh. Shows a lack of follow-through and communication on their part, for sure. All in all, my whole thing with Zipcar wasn't great - service and transparency were definitely lacking, eh.

I've been using the service for a bit now because my car's been out of commission. Everything was fine until about a week ago when they unexpectedly suspended my account. I was told on the phone that I'd get an email to explain, but it's been 10 days and still nothing. I've tried contacting Customer Services a bunch of times to sort it out, but haven't heard back. It's frustrating because I need a car and using Uber is costing me way more than I can handle.

So, I had this rough time with a car rental service I used for a day trip. Everything seemed fine with my reservation, but on the day of the trip, they told me the car I booked wasn't available anymore, without giving any reasons. It put me in a tough spot because I had planned the trip with others and made reservations ahead of time. I tried getting in touch with customer service, but got no response or explanation. The lack of communication and accountability was a big letdown and really tainted my whole experience with the service.

I recently booked a van rental service for my upcoming move to a new flat. But guess what? The night before moving day, I got an email saying my booking was cancelled! No other options, just cancelled. Talk about leaving me high and dry! Now I'm scrambling to find another rental service, and it's costing me more money and extra stress. And to top it off, I reached out to customer service for help, but didn't hear a peep back. That's just not cool, totally not cool.