Zipcar

Zipcar - Reviews and experiences

Average rating
5.2 /10
Based on 18 reviews
Oct 2023-Apr 2024
Star distribution
50
42x
34x
210x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (18)

Overcharged, Poor Customer Service, Unpleasant Vehicles

Complaints

So, I just had this awful experience with the car rental service. They slapped me with a crazy fee for bringing back the car just 14 minutes late. I tried reaching out to customer service for help, but they had me waiting on the line for ages before the call just cut off. And to top it all off, the cars I rented smelled like a big ol' party - reeking of pot and even had some empty booze bottles lying around. Like, seriously? That's not how you're supposed to be doing business. I can't even begin to imagine how they would handle an actual emergency. I've decided to cancel my membership and find myself another service provider.

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About Zipcar

Zipcar is a car-sharing company based in the United States, which provides automobile reservations to its members, billable by the minute, hour, or day. Founded in 2000 by Antje Danielson and Robin Chase in Cambridge, Massachusetts, Zipcar has grown to become one of the largest car-sharing networks globally. The service offers a wide range of vehicles, enabling members to reserve cars when needed and unlock them using a card or the company's mobile app. Initially started to provide a convenient and cost-effective alternative to car ownership, Zipcar expanded rapidly and now operates in urban areas and college campuses throughout the United States, Canada, and other countries. In 2013, Zipcar was acquired by Avis Budget Group, a vehicle rental company, a move that has enabled Zipcar to benefit from Avis Budget's vast fleet and infrastructure while continuing to serve its distinct market.

Contact Information

🌐 zipcar.com

Last update: November 29, 2024

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