Chemical Guys24 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Car cleaning stuff
I bought some car cleaning stuff from those guys a while back, but they never sent it to me. I tried reaching out to them a few times, but they never got back to me. I was really looking forward to getting my hands on that awesome car cleaning stuff, but I guess it's not happening now. It's disappointing, eh?
Overpriced car cleaning supplies
I ordered some car cleaning supplies a few weeks ago, and they were way too expensive. But I still haven't got them yet. I've sent many emails asking about my order, but they haven't replied at all. Obviously, their customer service is terrible, just like the reviews said.
Wax buffer purchase
I bought a wax buffer from your store not too long ago, but it stopped working after just an hour. I contacted customer service for help and they told me to check the manual for troubleshooting. Even after trying what they said, the buffer still wouldn't start. They promised to follow up in a day or two but never did, which left me frustrated with a broken product. When I asked for instructions on replacing the brushes, they said they would email them to me, but never did. In the end, I figured out how to change the brushes myself and got the buffer working again. The whole experience was disappointing, and I don't think the brushes should have needed replacing so soon. It seems like the company's growth has taken away from good customer service for loyal customers. Remembering where you came from and putting customer care first is important for keeping customers happy and coming back in the future.
Leaky foam gun
I recently bought a foam gun from these guys and it's leaking a lot! I didn't even use half of the product before it ran out. I did some research and realized others are having the same problem. The customer service took a long time to respond, and now I'm disappointed with this product I can't use.
Car detailing products
I just tried to buy some car detailing stuff from this company, but their website wouldn't accept my home address. I contacted customer service to fix it, but they couldn't help. They basically said I should send the stuff to another address or use Amazon. It was really frustrating and disappointing that they couldn't be more helpful.
Torqx random orbital polisher
I just bought the Torqx random orbital polisher, eh, thinking it would be strong enough to keep spinning the pad even when I press down a bit. But, I was let down to see it wasn't as powerful as they said, eh, and didn't meet my expectations. And on top of that, I found out I couldn't even return it after using it because the return policy is brutal, eh. It's not fair to us customers just trying to find the right tool for our needs, you know.
Car wash soap purchase
I ordered car wash soap online, the website said it was in stock. But after waiting for a whole week with no sign of shipping, I decided to check in. Turns out, they didn't actually have it in stock and it was backordered. They said it would come in a week, but it still didn't show up. I tried reaching out to customer service through email and voicemail, but got no response. In the end, I had to ask my credit card company to help me out with a refund. I even tried contacting the company's US branch for help, but they were no help at all. I'd recommend avoiding this company and going with a different brand like Adams.
Car detailing products
My experience with this company has been really disappointing. I've been using their car detailing products for over 5 years, and all I've run into is poorly made chemicals. The gallons I've bought have always leaked, making a mess and wasting the product. On top of that, the 8 oz bottles I purchased only lasted for 2 months before they either stopped working or leaked everywhere. When I contacted their customer service about these problems, they were not helpful at all. It's obvious that this company doesn't care about the quality of their products or their customers' satisfaction. Because of these ongoing issues, I've decided to stop buying from them.
Power washer and kit
That service was just terrible. I ordered a power washer and kit, but then found out the power washer was out of stock after getting an email saying the kit had been shipped. When I called to fix it, they made it seem like it was all my fault to return the item and said they wouldn't give me my money back until they got the kit back. They didn't even want to help me with a Fed Ex pick up, so I had to drive the 13 miles to the store myself. It's unbelievable how poorly they treat new customers. They really need to do better with their refund process and returns handling.
Foam gun, short handle attachment, and pressure washer
I recently bought a foam gun, short handle attachment, and pressure washer from a company in Paris, Kentucky. The items arrived quickly, but when I tried to use the pressure washer, it didn't work properly. I reached out to customer service for help and was surprised to find out that I couldn't return the items because they had been opened and used. This no return policy for essential items worries me and makes me disappointed in the way the company handles customer service. I'm now working on disputing the charges with my credit card company because of this issue. I definitely won't be buying anything else from this company in the future.
Diablo wheel cleaner
Eh, so I gave their Diablo wheel cleaner a shot, and man, was I ever let down. I followed their instructions exactly, but not one bit of dirt came off my wheels. I even checked the rinse water, and there was no proof that it did any cleaning at all. Honestly, after this letdown, I'm not too keen on spending my time or money on any more of their stuff.
Carnauba wax and air fresheners
I bought some car detailing stuff from this company and I gotta say, I was really impressed with how good the products were. The Carnauba wax I picked up is amazing, almost as good as the pricier brand I used to use. The air fresheners are awesome too, they have so many different scents to pick from. Overall, I'm super happy with my purchase and I'll definitely be shopping with them again down the road.
Quick detailing spray
The products themselves are pretty good and they come nicely packaged, can't deny that. But gotta say, the service really needs some work. I had to make two orders 'cause I forgot to add something to my first order. So, I called 'em up to see if they could combine shipping or give me back that $5 shipping fee, but they said no way. Not a total deal breaker, but it would've been nice, you know? Especially 'cause I called before they even processed the orders. I'm giving them 2 stars for not being very flexible. As for the products, I can't say how well they work 'cause I ended up sending 'em back and ordering from a different company that lets you add stuff last minute.
Headlight Restorer compound
I bought the Headlight Restorer compound from your store not long ago, but I was kinda let down by how it worked out. I did everything the instructions said, but instead of making my headlights clear like they said it would, it left this weird cloudy stuff on them. I had to go get a different product from another brand to get the results I wanted. It would be great if the store could give better instructions on how to use the Headlight Restorer properly so this doesn't happen again. Thanks!
Car detailing products
I was really let down by the quality of the products I got from this store. The bottles were leaking and the seals were already broken when they arrived. On top of that, the polisher I bought clearly had a problem with the wire, it kept cutting in and out. And to make matters worse, half of my order has been missing since the 16th of October, and now it's the 19th and still no sign of it. When I got in touch with the company, they wouldn't do anything until 5 more business days had gone by. Luckily, I used my credit card for the purchase, so I'm going to dispute the transaction because of their terrible customer service.
Car cleaning products
I ordered some car cleaning stuff from this store a few weeks back, and boy oh boy, it's been a total nightmare. I haven't even gotten my order yet, and whenever I try to call customer service, no one picks up. I've been sending emails and leaving messages, but it's like I'm talking to a wall. This is just not right, and I'm starting to wonder if I'll ever see my cleaning products.
Soap and Wax Kit
Their service was terrible, eh? I was trying to buy this awesome Soap and Wax Kit, but they were ignoring all my emails. I sent one like three weeks ago, then another one a week and a half ago, and then ANOTHER one yesterday. It's like, come on! I just needed some help, you know? So frustrating, I'm starting to think they'll never reply. Ugh, so annoying, eh?
Exterior car cleaning supplies
I bought some car cleaning stuff for the outside from this one company and lemme tell ya, I was not impressed with the way they treated me. The folks on the customer service line were rude and made me feel like I was bothering them whenever I asked a question. And whenever I wanted to snag some items that were on sale in their emails, they were either sold out or not even in stock anymore. Super annoying, eh. Overall, not a great time.
Unimpressed with the quality
You know what? I gotta say, the thing I bought from these folks was a total letdown. I was expecting something awesome, but all I got was junk. The quality was terrible, and now I wish I never even bothered with this company. Don't waste your cash, go find better stuff somewhere else, eh.
4-step shine program
I just tried out this 4-step process that a company suggested for getting my car's paint all nice and shiny. I used a compound, glaze, sealant, and wax in that order. Let me tell you, the final result was fantastic - the black parts of my car looked good as new and the white pearl was shining brighter than ever. It was a bit of effort to do it all, but the end result was totally worth it. I totally recommend this process to anyone who wants to make their paint look fresh and glossy again.
About Chemical Guys
Chemical Guys is a U.S.-based company specializing in the manufacturing and distribution of high-quality car care products, including waxes, sealants, polishes, cleaners, and accessories for automotive detailing. The company was founded in 1968 and has grown to become a popular brand among both professional auto detailers and automotive enthusiasts who seek premium products for maintaining and enhancing the appearance of their vehicles. Chemical Guys aims to offer innovative solutions for every aspect of auto detailing and car care through an extensive product line and a commitment to customer education via online tutorials and in-person workshops.
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Categories Chemical Guys
Car rental & parking | Car services
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Last update: November 2024
Review with most votes
My order is wax for my car
So, like, I ordered this wax for my car and it hasn't even shipped yet. And, like, I didn't even get any emails about it. I tried calling them three times and the phon... Read onBy: annalise