Koho - Reviews and experiences

If you need a reliable payment method, KOHO is not it. KOHO prepaid cards often get declined or fail when you need them most.



KOHO may look like a nice online prepaid card, but based on my experience and dozens of other reviews online, it has serious service, access and support problems that will cost you time and money. Users (myself included) have been locked out of accounts without explanation, experienced long or nonexistent responses from support, frozen funds, unresolved disputes, lost refunds, and trouble accessing help, especially if you can’t use the app to chat.
Myself and many other customers repeatedly had to submit personal information and ID with no clear explanation of why or how it was processed, despite KOHO keeping this information on file. This raising serious privacy concerns.




KOHO is not a bank... they are a Payment Service Provider (PSP). While they are registered under Canadian regulatory frameworks, they are not subject to the same consumer complaint protections or dispute resolution bodies as traditional banks and there is limited direct oversight focused on individual customer disputes.

That means dispute organizations such as OBSI (ombudsman) will not be able to help you.




Another issue is that KOHO does not appear to have a dedicated complaint escalation department. Regular customer service agents handle complex disputes, with poor results. 
It’s not accredited with external dispute bodies like OBSI and just by reading the reviews, you’ll see a clear pattern of unresolved billing and access issues, refunds held for months and customer service that often fails to help. 



This means there are few avenues for real help when something goes wrong.

If you value reliable access to your money and effective complaint escalation pathways, reconsider before signing up.
It’s not worth the risk, lost time, poor customer service, money and peace of mind trying to resolve basic issues. 



There are better banks and providers with stronger protections and customer support.

I gotta tell ya about my experience with this company, eh. First off, their interest payment system is a total joke, I still haven't got the interest I'm supposed to and it's like it just vanished into thin air, eh. It's so frustrating and just not right, eh. And to top it off, their credit building service is a total scam, don't believe their lies and shady ways, eh.

I had a really bad experience with this company, they just up and suspended my account for no good reason. Their customer service was just terrible, they couldn't even explain why they did it. They sent me a message on their app saying they were looking into it, but I was left totally clueless. It felt like they were unfairly keeping me from my own money. Honestly, nothing about dealing with this company was good at all.

I recently bought some account setup and verification services from this company. I was pretty impressed at first with how fast and simple it was to get my account up and running, and the verification process went smoothly as well. But then I hit a snag when I found out that the info customer service gave me was wrong. Even though they owned up to their mistake in writing, I still had a hard time sorting things out with my bank. All in all, I was let down by how the company didn't take responsibility or follow through like they should have.