Koho - Reviews and experiences

I could still sign in on the website. That was a relief at first, because I thought at least I’d have access to move funds if needed. Turns out the web access didn’t solve the real issue.
I called support and after a few back-and-forths they said I’d used the wrong email. I knew which email I’d been using for years. I’d originally signed up with another address, sure, but I’ve used this one since. I tried the original and it accepted the address but then refused the password. Password-reset links wouldn’t arrive because apparently the “wrong” email was on file. So I was stuck.
After hours of explaining the same thing — and mentioning this had happened before when they updated the app in July — the tone changed. Suddenly my account showed “odd activity.” I pointed out I’d used the card to buy flowers for a friend whose spouse had died a week earlier. Legitimate purchase. Still, they asked for a government ID photo with me holding it next to my face. I asked why. I said I’ve been a customer for over five years, my pension is direct deposited, and the ID I used when signing up was already on file. They told me they needed that selfie-ID to re-open the account. I’m still trying to get my head around that: if they can’t close an account with funds in it, how did they end up closing mine and keeping the balance?
Long story short, my roughly two hundred dollars stayed in the account. I spent hours being passed from agent to agent — I lost count, maybe five different reps — and ended the conversation asking them not to contact me anymore. My blood pressure was up and I felt sick from the runaround.
So: the product worked reliably for years, and the website access saved me at one point, which I appreciate. But the recent handling of security, the communication, and the fact they held funds while demanding new ID made the whole experience very poor. Not perfect anymore, sadly. I expected better from a company I trusted and promoted.

My account got shut down by the company out of nowhere, no reasons given. It's just not right to treat customers like that, eh.

I tried to make an account but it keeps saying my email confirmation is expired even though I just got it. I can't find customer service to help me, they tell me to go to chat/support but I can't find it anywhere. It's really frustrating to set up and I can't get any help.

I've been having a tough time trying to access my account with this company. Even though I've sent in all the documents they asked for several times, I still can't get into my account. It's causing me a lot of financial stress. I've tried reaching out to customer service, but they haven't been helpful at all. They're not responding to my requests for help or letting me speak to a manager. The lack of communication and support from this company has really hurt my finances, and now I'm facing eviction and homelessness. I just want to warn others to think twice before opening an account with this company.

Stay away from this company. I made the mistake of opening an account and moving money on April 7th, only to regret it soon after. After reading lots of bad reviews, I realized I didn't want anything to do with this company. I spent over an hour trying to close my account, talking to a customer service rep named Valentina. Every 10 minutes, Valentina had a new excuse for why she couldn't close my account right away. I wasted a lot of time and ended up losing my money. Don't bother with this company, just stay away.

The app totally locked me out of my account 'cause it forgot my password and won't take the new one. I've tried a bunch of times to reset it, but it's not working. I contacted customer service through the web chat, and all they said was to wait 24 hours and try again - not helpful at all. It's so frustrating not being able to access my own money. It's just not right.

So, Koho messed up my account balance and instead of fixing it, they just straight up closed my account, didn't even let me transfer my balance back to my bank account. When I chatted with them online, they kept saying I didn't make a payment, which is why my account got suspended for NSF. But, I showed them they were wrong because my money mysteriously came back onto my card after I refreshed the page. Even though I got an email saying they couldn't process my last e-transfer, they went ahead and closed my account without any heads up, so now I can't access my balance at all. I'm just left here wondering where the heck my money disappeared to.