Vueling - Reviews and experiences

Hey there, so I bought my ticket and hopped on the plane all excited for a super fun trip, right? WRONG! Guess what happened! My luggage went missing like it was playing hide and seek! It's been days and I still haven't found it. And let me tell you about the people at the airport who give you the wrong information about when you can call for help. Like, what even is that?

So, I got this letter saying "Contact us anytime!" and a phone number to call. Getting through to speak to someone is like trying to win a marathon while wearing flip flops. It's THAT hard!

Seems like I'm not the only one who thinks you guys are clueless. The bad reviews are all over the place! I doubt I'll ever see my suitcase again.

Word of advice - maybe work on your customer service skills? Just a suggestion.

Oh, and don't even think about telling me to contact you again. I'd rather learn to swim in the desert. It's not happening.

I had a really bad situation where my luggage went missing during a flight. The airline hasn't been very helpful or nice, they haven't replied to my emails for weeks. They also can't make up their minds, sometimes they respond in Spanish and other times in English. It's been really stressful dealing with them and I wouldn't recommend this airline to anyone.

The staff was super rude, eh? They were yelling and being real mean. They wouldn't even let me snap any pics and watched me delete them from my phone. Plus, they kept bumping into me without saying sorry, eh? I swear, I'm never flying with this airline again because of how terrible the staff was, eh?

They lost my luggage for three days on a 1 hour connecting flight with them, eh? They were delayed and when I claimed for the basics, they only offered me 30% of the value. There was no way to talk about or dispute the offer for the rest, whether through the chat bot or customer service. I ended up losing money because of this, so I would recommend that no one uses hold luggage with them if they want to either use it or get compensated for any losses, you know?

The staff on the ground were so slow and rude, not to mention terrible at communicating, eh. It stressed me out big time. Honestly, the whole thing was super annoying and made me really frustrated.

As someone who travels a lot for work, I end up flying with this airline quite a bit because they have limited direct flights to certain places I need to go. But, I gotta be real - the cabin crew's customer service leaves a lot to be desired compared to other more budget-friendly airlines. The whole experience just isn't up to par, and it's kind of disappointing to see such a lack of professionalism in the airline industry. I think they need to step up their game with better training and policies to improve the service they offer.

My partner and I were really let down with the whole buyin' extra legroom seats situation. We paid more to sit together, but at boardin' we found out the airline had too many people and we had to sit apart. It was really stressful since my partner ended up sittin' three rows away from me. The staff was not nice at all, and they didn't give us clear info on how to get a refund. It was all so disorganized and frustratin', and made me feel like I wasted my time and money.