NH Hotels reviews

Woke up on the terrace and actually relaxed. Room felt cosy and the bed helped my sore back after the move. Huge soaking tub was a treat. The rooftop infinity pool is wild — you can see straight down. Glad we booked it, honestly.

watch your charges — I was billed twice for one booking. Booked online (showed as New York Palace), checked in at NH and they charged me €623 x2. No email replies. Glad I noticed it early; check your bank, honestly.

I arrived in the late afternoon, wiped my travel dust off and the front desk really made it easy, super friendly. My superior room was roomy and spotless, tucked at the back so it stayed quiet. First morning I remember thinking "yep, this works" — the breakfast had enough variety and the coffee actually helped. About a 10-minute walk to the centre and the hop-on bus stops were right around the corner, so getting around was easy.

I showed up thinking Paris charm, ended up with a slow elevator and a drip into my suitcase — renovation I hadn't been told about. No one warned us, so the hotel didn't deliver on a quiet stay. Check-in staff were brusque; I was ready to write them off. Later the manager sorted laundry and moved us to a quieter room, so not a total disaster. If you care about decent service, ask lots of questions first — I've been burned elsewhere, but this got a small redemption.

I had doubts before I booked and they weren’t small. The lobby looked fine when I arrived in Colombo in April, but that first impression didn’t last long. Less than an hour after check-in a staff member came in to “turn down” the room without asking. He said he’d handled my purse. Soon after about £1,400 was missing. I was shocked. I spent two days at a police station trying to sort it out — language barrier, little help. The hotel blamed me and the head of security was aggressive. I’ve been trying to get a refund for six months. My doubts before booking were legitimate and they were never eased. Felt drained and ignored.

a clear confirmation landed. If you can, email first; it saved me time.

I arrived over Easter on a hot day and the place looked promising — sea right there. First impression was odd though. The motorway is loud and you can’t open the windows without feeling like you’re on the highway. The AC didn’t really keep up, so the room stayed a bit muggy at first and I was annoyed. Staff were helpful, brought a fan and had a good attitude, which calmed me down. Rooms spotless. Lighting and design are mellow and comfy. Pool being closed in nice weather was disappointing. Breakfast was decent. Not flawless, but ended up pleasantly surprised.

We were halfway through breakfast when I noticed my husband looking towards the front desk, puzzled. We’d only been in Hannover for one night, just to do some hospital check-ups, and in the morning the desk clerk pointed out the hotel restaurant and said, sure, leave your bag with me at reception. That felt normal, like something any decent hotel would do. We ate for maybe half an hour, asked for a taxi and to get our luggage, and suddenly the receptionist says they can't find it. The police did come and reviewed the cameras, which I’m grateful for — someone took it seriously. The footage showed a man waiting outside, coming in with his phone and walking off with our bag while we were eating. It’s upsetting, but we’re thankful nobody was hurt and that the police looked into it.

the room ran warm at night and we couldn't open the windows, so we used the AC. Breakfast had enough choice, and the staff — John especially — was ridiculously helpful, telling us where to eat and what to see, felt like family. Would stay again, for sure.

I was in town for a short work trip and juggling meetings and walks around Salamanca, so I kind of expected hotel hustle — but I didn’t expect to have to plan my whole stay around a scent. The minute we walked in the lobby my husband started coughing and had real trouble breathing; that horrible pause when you wonder if you should go outside right away. The weird part was the tiny relief we felt later, when we finally got up to our room and opened a window — that’s the moment I knew we could relax a bit, yes, even if it shouldn’t have been that hard. We asked staff to turn the diffuser down, they said it was required, so we just avoided the lobby as much as possible. Frustrating, a bit worrying, but the room itself did help in the end.

grout around the bath showed mould, and the little milk cartons and tea supplies in the room weren’t topped up, which was annoying. The hallway carpet looked a bit stained too. Still, for a practical, short stay it worked well enough — not fancy, but usable.

I arrived with two small dogs after getting written confirmation that pets under 25 kg were allowed for €25. At check-in the clerk said the same — €25, all good. The room was tidy and they left bowls by the door, oddly nice and unexpected. At checkout the invoice showed €50 per night, listed twice as “14kg dog”. I asked for a manager at the desk. They told me to email. I emailed twice and heard nothing back. The front desk seemed sorry but couldn’t change it. I paid to avoid a long fight, which was annoying. I’ve had clearer dealings with other hotel chains; they confirm pet fees in writing and stick to them. Delivery of the room itself was fine. Customer service on billing and follow-up was poor. That lack of response is the real issue here, not the stay. Won’t be booking again without a clear written agreement.

a couple of dropped calls and someone saying “no availability” even though Booking.com showed rooms. I admit I got a bit snappy. But then a different rep actually dug in, found a workaround and moved our stay without charging us extra. So that worry? Gone. Still a tiny gripe about the first hang-up, but overall I’m really relieved and grateful — it turned out better than I expected. Would book again, now a bit more trusting.

friendly, clear, and helpful — they got us settled quickly despite the queue. Our Deluxe room was smaller than I expected but spotless and the bed was exactly the kind of firm-comfort I needed for my back. We were told to keep the windows shut to avoid mosquitoes, so the AC took a minute to figure out, but it did its job. Small gripe: the minibar sits low, and lifting bags off the floor to reach drinks would’ve been nicer if it were higher. Dinner at the bar — recommended by a very attentive bartender — turned out great; the risotto and the cotoletta from Camelia’s Yard felt authentic and hit the spot. Big shout-outs to Emanuella and Giacomo in the breakfast room, they were consistently helpful. Overall a mixed start but service delivery saved the stay.

call ahead if you’re on a virtual card, but don’t stress — the team can usually sort it. Pleasant stay overall, surprised in a good way.

annoying delay, honesty issues, lost sleep. But the room itself worked fine once we were moved and the booking process had been straightforward. Would I go back? Maybe, if the price is right and I’m warned about potential night issues.

“We took care of it immediately,” she said, and then bounced back to the Booking.com policy as the reason she couldn’t refund or offer anything substantial. She offered 20% but it wasn’t even applied, and when I raised the point that the whole thing felt humiliating, she basically walked away. I filed a complaint with Booking.com and they asked the hotel for a refund; the hotel refused; Booking backed off. So in the end I got nothing from the hotel but a story that I still tell because it was so surreal. There are highs and lows here — the room looks nice, breakfast is decent, and Johan in maintenance actually turned a horrible start into something salvageable — but the delivery of customer service from the front desk was poor and felt dismissive. If you’re a traveller who values prompt, human-centred service — especially if you might need help at odd hours — be aware. I left skeptical and annoyed, and halfway through felt almost satisfied that maintenance did the right thing, but the lack of follow-through from management left a sour taste. So, proceed with caution: good place physically, but their guest care and problem-resolution needs work.

a quick chat with the staff, the extra blanket when one of my buddies said he was cold, and the hotel’s handy location that cut our walking times between morning coffee and evening plans. For everyday travel — sightseeing, casual meetings, catching trains — it did the job and didn’t ruin the trip. I’d use them again if the price was right and I wasn’t picky about AC. So yeah, not flawless, some clumsy moments at check-in, but overall a decent stay that let us enjoy the weekend. A bit of patience goes a long way here.

I placed an order in the app and something small was missing — a basket of bread. I called room service several times and got nothing. No ring-back, no voicemail, no “we’re on it.” Eventually I had to report it at reception while checking out. That’s annoying but could’ve been an isolated slip. Except it wasn’t. On another day I needed laundry done (you know, those shirts you need for a last-minute dinner) and again no one answered the phone. I ended up walking down and handing my bag over the counter. That’s not what you expect these days; handing over laundry in person is fine but the phone should work.
A particularly awkward moment: I ordered food from outside and got the notification that it had arrived. Spoiler: it hadn’t been brought to my room. I called reception — silence — so I went down to pick it up. On my way back upstairs I realised I’d left my phone in the room. When I came down to reactivate my key, it didn’t work anymore. The food was sitting unattended at reception. I said, “That’s mine,” and the staff member basically shrugged and told me to wait like any guest in line. When I asked for the manager, I was told the person in front of me was the shift manager and then things went sideways — curt replies, a “put your hand down when you talk” moment that felt unnecessarily hostile, and overall a sense that they weren’t interested in resolving something small and easy. It was odd. No smiles, no apology, minimal verification of who I was. If it were me who’d messed up an order, I’m pretty sure the hotel would have chased me for payment.
There was also a separate incident where my sister asked politely for umbrellas at check-in and came away feeling dismissed. That felt off and I mentioned it afterwards because I don’t like the idea of anyone feeling like they were treated differently.
So, in short: the place itself — room, bed, shower, surprisingly quiet nights — is decent. The people on the desk? Spotty at best, sometimes brusque, often unreachable by phone. My pre-booking doubts about service proved mostly valid. I’d come back only if price and timing made it very convenient, and after a heads-up to bring patience (and maybe an umbrella), plus insist on getting things done in person rather than hoping for a call back.

Let me tell you about my stay at this hotel. It was pretty good I gotta say, but there was one thing that really bothered me. The hotel was clean, comfy, staff were nice, and it was in a handy spot for a last-minute booking. But here's the kicker - their cancellation policy. I had to switch my reservation last minute because of some unexpected stuff, and when I checked out, they hit me with a cancellation fee. I tried to explain what happened, but they wouldn't budge. It really sucked that they weren't more understanding. It's too bad that one thing can overshadow an otherwise good time at the hotel.