Barceló Hotel Group Reviews
Reviews (5)
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Trip refund issue
I am so fed up with this company. I was really looking forward to my first trip outside of Canada, but instead, it's turned into a nightmare. It's been over a month since I was told I would get a refund, and yet no one can seem to give me a clear answer or tell me where things stand. The lack of communication and transparency is just terrible and it's been causing me so much stress and frustration.<br><br>And on top of all that, the language barrier has been a huge problem. When I asked to speak to someone who speaks English, they just seemed confused and couldn't understand me. It's just not right that a customer service rep can't understand simple requests in English. And the constant "have to fill out form for supervisor" excuse only made things worse and left me feeling helpless.<br><br>I definitely won't be booking with this company again. Their awful customer service and shady refund practices are just not okay, and I'm going to make sure everyone knows about the bad experience I had.
Luxury beach vacation
We thought we'd give this hotel a shot for our yearly beach getaway since we've stayed at other hotels from the same chain before. But man, were we let down. The food choices were meager, the rooms were old and desperately needed a makeover, and the main pool was way tinier than we expected for a fancy hotel like this. We even splurged for the all-inclusive plus deal, but it just didn't feel like we were getting our money's value. Overall, our stay was just okay, and we won't be booking here again.
My stay in Bulgaria
So, eh, I was staying at this place in Bulgaria and let me tell you, it was not cool. There were rats all over the place! They were in the walls, the rooms, and even the toilet! Yuck! It was super gross and just made me feel all grossed out the whole time.
Hotel stay in Mexico
I had such a terrible time at this hotel. The room was so dirty, the bed was like sleeping on rocks, and the whole place was just not clean. I had to crash on the floor for days because the bed was that bad. It was a total nightmare and I wouldn't tell my worst enemy to stay there.
Family vacation at Allegro Palma Real, Varadero, Cuba
My family went to Allegro Palma Real in Varadero, Cuba last June for a vacation, but it wasn't the greatest. We had a big problem with mosquitoes in both of our rooms. We tried for hours to get rid of them, but there were so many - over 80 in my room in just the first hour. One of the kids even got bitten and got Dengue fever, which we think happened at the hotel. We asked many times to talk to Alejandro, the director, but nothing changed during our whole week there. When I contacted Barceló Group's customer service, all they offered was a discount for another stay, instead of dealing with the serious health and management issues we brought up. It was a pretty disappointing experience, and it looks like the hotel is going downhill fast because the management and owners, like Barceló Hotel Group and the Cuban government, aren't putting in enough effort to keep it up.
Review with most votes
Luxury beach vacation
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