Lopesan - Reviews and experiences

this place does not deserve a five-star label — simple as that. We chose to stay because the brochure looked fine and other operators have treated us way better, but the reality was off in almost every practical way. We arrived close to midnight and the outdoor reception was dark and closed; the transfer coach had dropped people off at other hotels where staff were still handling luggage and checking guests in. Our driver just pointed toward a pitch-black path and said “go up there,” which was... not helpful. After wandering, we found the reception area which felt gloomy and poorly lit, and were told abruptly that we were “too late” to be met — despite the fact the flight and transfer times were out of our control. That already set the tone. A helpful front-desk person actually checked us in and led us up, but the first room was the wrong type. We were shuffled back through a maze of dark corridors, which is frankly a trip hazard — literally — and then had to wait for a manager to appear. When she did, she seemed annoyed that she’d been called and escorted us to the other room but left immediately. The room they finally gave us was the right category, but it hadn’t been prepared: no bottled water, no welcome info, nothing. Tiny detail but important — Gran Canaria tap water isn’t drinkable, and we’d used up our last drink on the plane, so we were pretty desperate. We ended up leaving to find a bar that was still open. What surprised me, oddly, was that a few staff members, like the initial check-in person and the Jet2 rep Esme, actually tried to help and were professional; Esme even explored moving us to another hotel but explained any switch would mean extra charges and losing a day, which we didn’t want. So we stayed. The hotel leans hard into a “dark theme,” and when we pointed out safety concerns we were basically told it was intentional — health and safety didn’t seem to carry much weight. On departure day they phoned asking why our room wasn’t vacated by noon and tried to demand extra payment for afternoon occupancy even though there was no instruction in the paperwork or pickup text. I refused and they backed down, but it was the last straw. In short: a few decent people, but systemic issues — lighting, safety, communication and policies — make this place not worth a five-star claim. We’ve had better at cheaper places, honestly.