Lopesan - Reviews and experiences

Needed it for bad back — first night relaxed, oddly supportive mattress

my partner uses a wheelchair and I get lower‑back flare-ups, and after a cramped city hotel we were cautious. The room made day-to-day life easier: wide doorways, walk‑in shower, real space to manoeuvre. Furniture’s a bit tired but solid and it didn’t get in the way. The terrace is private on the ground floor with a table and chairs and a handy place for damp gear — we used it every morning.

I was halfway through shoving clothes into drawers when I realised the noise was already a thing — doors slamming, footsteps, elevator dinging, like a soundtrack I didn’t sign up for. Checked in last night and, honestly, the arrival and how they “delivered” the room felt off. Booking went fine online (no complaints there), but the moment of truth — walking into the allocated room — didn’t match the description. Front desk was polite enough in bits, but when I asked if something could be done they got a bit dismissive, suggesting a “downgrade” as if that’s supposed to be reassuring. Weird.
I’ve had sketchy check-ins before with other places, but usually someone tries to actually help. Here, most staff were friendly — housekeeping and the breakfast crew were lovely, which was a welcome surprise and made the mornings better than expected — but reception seemed stuck on rules rather than solutions. They offered a couple of alternate rooms that smelled faintly of smoke or drains, so I didn’t want to swap. The hotel apparently thinks being next to stairs and lifts is “deluxe view,” which is an odd definition.
All that said, the property itself is nice and some team members tried to fix things, which I appreciated. Still, the handling of the room assignment and the “delivery” of what we paid for could’ve been smoother. If you’re sensitive to noise, ask specifically at booking and push for a confirmation away from service areas. I’d come back only if reception felt more proactive next time — there’s potential, but they need to care a bit more.

This hotel was amazing! We've been to quite a few 5-star hotels before, but none of them were as great as this one. Our room was fantastic, with special features like a separate breakfast spot and a private pool. The staff were super nice and made sure everything was clean. The place itself was beautiful, and the food was so good. What else could you want from a hotel? We're already thinking about coming back again.

The bathroom they adjusted was nice, with some sun on the terrace and a hoist at the swimming pool. But, some towels were all worn out, bed sheets had holes, and the little fridge made a racket. It was tricky because there weren't enough plugs in the bedroom and there were issues with the lifts for those folks on scooters. Breakfast options were limited and the fruit juices weren't the best quality, plus the canned pineapple wasn't up to snuff for a 5-star place. The folks working there were nice, but they charged a fee for late check-outs, unlike other spots that don't charge extra for disabled guests. All in all, my time there didn't live up to the hype for a 5-star joint, so I won't be going back to any Lopesan spot again.