Lopesan - Reviews and experiences

nicer than expected, staff helpful, food a highlight — glad I went, one small hiccup.

I almost skipped booking — read mixed stuff and a friend recommended it; saw pics online. Staff were chill, sorted a kettle and extra blankets without fuss. Was sceptical, ended up happy.

I first saw this spot on my sister's Instagram and booked last-minute. Check-in went smooth, the staff were genuinely helpful and delivered extra towels and tips fast. The gardens and pools are beautiful, perfect to relax. Not totally flawless — room had a tiny quirk — but I really liked it overall though.

Spotted this place on a weekend getaway after a friend tipped me, and the staff stood out — so friendly and helpful, they made our stay. I first noticed them by the pool, little gestures, always smiling, but they seem underpaid, honestly.

after I flagged a manager about the check-in mess they actually fixed a couple of things, and room service delivered hot meals within thirty minutes one evening which, to my surprise, were decent. A housekeeping person showed up promptly when we asked for extra towels. So it went from sceptical to actually relieved — still not perfect (food overall weak, staff sometimes abrupt), but the quick fixes and decent delivery rescued the holiday more than I expected.

Had such an incredible time at this hotel. The service was outstanding, especially from David, Ruben, and Begona. Can't thank them enough for being so attentive and hospitable. The hotel facilities were so clean and the whole experience was truly unforgettable. I highly recommend this place for a fancy getaway!

As a person who travels a lot, I always look for fancy places to stay that offer great service and nice extras. My last visit to one of those family-owned hotels was incredible. From the minute I got there, they treated me like royalty. The staff was super helpful, pleasant, and knew what they were doing, which made my visit really special. The hotel itself was like a beautiful dream, with amazing decorations, lush gardens, and fancy rooms that went above and beyond what I was expecting. I really appreciated all the little details and the overall vibe of the hotel. It was an amazing experience that I'll always remember.

Our recent stay at the resort was terrible. The staff were so rude and unhelpful, especially with families. The manager was shockingly rude and even mean. We had to wait forever for things like hot milk for the kids, which is just not okay. The food was terrible, tasted like old leftovers. Dinner was not good at all, the food was bad. One time we tried to book a table at the restaurant and got a late spot, but they didn't even save it for us. We spent a lot of money on this holiday that ended up being a total disaster.

My recent stay at a hotel was a total disaster. The facilities and food were okay, but the service was terrible. The employees were so clueless and didn't know how to make their guests happy. On top of that, the way the hotel handled COVID-19 safety was really disappointing. Even though they said they had strict rules on their website, a lot of the hand sanitizers weren't working and people weren't following basic safety rules like wearing gloves at the buffet. My mom and I were so worried about the lack of COVID-19 precautions that we took matters into our own hands by putting sunbeds in front of our room to stay away from other guests. But then the female manager got all mad at us, even though the hotel wasn't even full and there were lots of other spots available. It was pretty clear she didn't get what was going on and didn't care about our concerns. We felt unwelcome and disrespected the whole time we were there.

My recent stay at the resort was a huge letdown. I saw some nice pictures online, but in real life, it was not good at all. The food was not great, tasted old like leftovers. Trying to reach someone on the phone before coming was useless, their customer service was bad. The drinks were weak, and the buffet was like a chaotic Black Friday at Walmart. Even the room service couldn't make a decent burger. There was racism going on, with a chef making offensive jokes. The casino had a game that scammed guests. The whole place felt sad and boring, even the sign for the Adults Only Pool was in Comic Sans font.

Eh, I would steer clear of this hotel chain, eh. The service was non-existent and just plain rude, eh. And to top it off, I got food poisoning and ended up in the hospital, eh. Seems like arrogance is just part of their DNA, eh. They might be great at social media, but it's all show and no substance, eh.

I tell ya, I'm on a family vacay and we just rolled up to our hotel, and let me tell you, the reception staff is not impressing me. So get this, we booked three rooms, and mine is smack dab next to the stairs and elevator, so I hear every little thing round the clock. It's noisy as heck, I can't catch a decent snooze. And when I asked if I could switch rooms, they said, "Nah, you're all good where you are." Like, seriously? Then they were all, "Well, we could move you to a cheaper room if you want." Um, no thanks, I forked over serious cash for this vacay!

I was promised a room with a killer view, but all I see is a grey wall of concrete. And they had the guts to tell me to be thankful for the view! Give me a break, that's not cool. And when they showed me other rooms, one smelled like smoke and stink. Gross!

I saved up for two years for this trip, and I was banking on some top-notch customer service, you know, like a fancy-schmancy 5-star hotel would give. But nope, not seeing that here. Looks like I won't be catching much shut-eye on this holiday.

So, I stayed at this hotel in Gran Canaria and let me tell you, the room was no good because they had the air conditioning set at a measly 22 degrees. I tried to get it turned down, but they told me it was illegal or something! Can you believe that? I even asked to speak with the boss, but they never bothered to get back to me. The service was awful and the food was gross. On top of all that, the pools weren't even heated. Like, seriously? Who wants to go for a swim in the winter when the water is freezing cold? Such a letdown.