Lopesan - Reviews and experiences

Not worth it if you want to eat together. A friend tipped us on this hotel so we booked — big mistake. We showed up as 20 people and the restaurant refused to push tables, said we had to pay €80 to sit together. It's absurd, we were half-laughing, half-annoyed and ended up splitting into smaller groups (not ideal). Won't recommend for big groups.

I booked a week at their resort in Punta Cana, thinking a beach week would fix everything. First day looked promising — pools, music, staff moving fast. After two days I got food poisoning and ended up in hospital, which killed the trip. Service felt cold and distracted, like no one cared. On the plus side the grounds were tidy and the room was comfy, but yeah, not worth the risk for me.

if COVID-19 precautions are a priority for you, this place will frustrate you. The resort itself is decent — clean rooms, decent food, the pool area looks fine — but the way staff handled basic safety rules was sloppy and a bit worrying at first. We picked the hotel because their website promised strict measures. Turns out a lot of that was more wishful thinking than reality. A bunch of sanitizers by the doors were empty or didn’t work. People at the breakfast buffet weren’t bothering with gloves. So my mom and I moved a couple of sunbeds to our terrace to keep some distance from others. For two days that was fine. Then a manager, clearly annoyed, came over and told us we couldn’t keep the beds there and had to move back to the main sun area, even though the hotel wasn’t full and there were spare beds everywhere. She didn’t seem to get why we were uncomfortable and basically insisted we follow the “rule” without any flexibility. That was the low point. After that things felt awkward but the rest of the stay wasn’t terrible — staff at the restaurant were friendly, the food was alright, and the room was comfortable. I’m relieved we didn’t get sick, but I’m also cautious about recommending it to anyone who wants real COVID care. If you go, double-check the sanitizers and maybe bring your own hand gel. They could improve training; that would make a big difference.