Kiwi.com - Reviews and experiences

I gotta say, I was really impressed with how fast the team at this company got back to me and how well they kept me in the loop. Every time I reached out with a question or issue, they were on the ball with getting me the answers I needed. Not to mention, they were super helpful in breaking down any issues I came across and offering up fixes. All in all, I felt like they really listened to me and took care of my needs as a customer, making my whole experience with them really pleasant.

No problem with checking in, booking was simple, can't wait for the next one!

I had to call about a scheduling problem and the agent I spoke with was really nice and helpful. They were professional and took the time to sort out the issue. They even called me back to make sure everything was okay. I'm definitely happy with the customer service I received.

My experience booking connecting flights through this service was really disappointing. Just a day after booking, my flights got changed and I was asked to pay more fees to switch to different flights. Luckily, when I called the airlines directly, I managed to sort out the problem without any extra charges. But then, a week later, my flights got changed once again, and this time the other options provided were super expensive at over £200 per person. When I asked for a refund, they said it wasn't guaranteed and could take up to 3 months to process. I'm still waiting for the refund. Overall, my experience with this service has been frustrating and unprofessional.

The customer service rep I spoke with was super nice, patient, and really helpful. She took her time to help me finish up my checking info and made sure I understood the whole process. Her communication was top-notch, and she gave me fantastic customer service. All in all, she made things easy and enjoyable for me.