Kiwi.com - Reviews and experiences

easy booking, eventual full refund, decent support once escalated. Room for improvement: speed and clearer initial answers. Still, happy it wrapped up the right way.

So listen, my flight got cancelled and there was no other options. The airline gave the money back to Kiwi right away, but then Kiwi was all clueless for like 7 months before only giving me half of my money back. Their so-called guarantee was no help, and their insurance only covers medical stuff. If your flight ever gets cancelled, they'll for sure try to pull a fast one on you. Stay away from them at all costs!

My experience with this company was totally unacceptable. I booked flights and luggage for a trip from the UK to South America for two of us, knowing that flight times might change. But, they not only cancelled our checked baggage without asking us, they also changed a flight time by 6.5 hours without even talking to us first. Now, we can't add luggage for our trip and they won't give us a refund, just a lousy £10 credit. We're leaving in only 2 days with no luggage, and we can't book new flights because they won't fix their mistakes.