Iberia Express - Reviews and experiences

Our flight from Manchester to Malaga, with a stopover in Madrid, got delayed, leaving us stuck at Madrid airport with no bags, nowhere to stay, and no next flight for a whopping 15 hours with our 3 kids. Even though the airline admitted they caused the delay, they won't own up to the fact that we missed out on our hotel, car rental, and other costs. It's been 7 long months and we're still in the dark about why the delay happened so we can make a claim on our travel insurance. The customer service has been absolutely abysmal and there's no sense of responsibility anywhere in sight.

I just flew from Madrid to Berlin on December 29 and man, let me tell you, it was a total nightmare with my checked luggage. The airline made me check my suitcase, and when I finally got it back in Berlin, it was all busted up. I tried to file a claim for the damage, but the whole system was a mess and not working properly. It wasn't even my fault that the suitcase got wrecked, but the airline won't own up to it and fix or replace it. On top of all that, the takeoff was the scariest and most intense I've ever been through.

My recent flight was just terrible, eh. It was overbooked so we had to wait an extra 1.5 hours before taking off, not cool! And to top it off, the crew didn't even offer us a simple cup of water. On top of that, we had to wait longer on the plane after landing because another flight had some technical problems. And to make matters worse, I had to wait for over an hour for my luggage to finally show up. Talk about disappointing, eh. Definitely not impressed with that whole situation.