Iberia Express - Reviews and experiences

Dealing with Iberia Express has been a total nightmare, especially when it comes to getting a refund. Their customer service is pretty much non-existent and their website is a disaster. I've lost count of how many times I've tried to get a refund, only for the forms to crash or not go through properly. It feels like they're purposely making it hard to get your money back. The lack of communication and help from them is just not cool. We deserve better treatment as paying customers. My advice to anyone thinking of booking with this airline: think twice and go with another one. Trust me, the stress just isn't worth it.

I was pretty let down by the service I got because I never got my invoice after I made a purchase. I had to be on the phone with customer service for more than 20 minutes just to get the paperwork I needed. It was really irritating and I don't think it should've been that much of a hassle. In the end, I wasn't too impressed with the company and I'd warn others to watch out for problems like this when trying to get important documents.