Iberia Express - Reviews and experiences

My recent experience with the airline was a huge letdown. I bought flight tickets, but had major issues checking in online. When I got to the airport, my QR codes didn't work at security, and there were no airline staff around to help me after the luggage drop cutoff. I tried calling their English support line, but couldn't get through to anyone who could help me in English. Feeling frustrated and in need of help, I contacted the parent company's support team, but they wouldn't assist since it was the subsidiary's responsibility. Despite many tries and long waits on hold, I was stuck without help and had to buy new tickets out of pocket. On top of that, I never got a refund for the original tickets, so I felt like I got scammed and was left with a bad taste in my mouth from the whole ordeal.

Oh man, it was a total disaster! I was trying to book a flight online, but the stupid website crashed on me three times, saying it couldn't finish the booking. So annoying! I gave up and ended up booking with a different airline, but then later got an email from the first one saying my flight was actually booked. I called right away to try and get a refund, but holy smokes, it's been a battle to get them to give me my money back. Their customer service is just the worst, a total nightmare to deal with. Do yourself a favor and steer clear of them at all costs.