City Cruises - Reviews and experiences

So, I went on this City Cruise tour recently and I gotta say, it was a bit of a rollercoaster. The whole booking situation in Greenwich was easy peasy, and the folks on the boat were super nice and made me feel welcome. The trip to St. Katherine's Wharf was pretty great, I mean those views were something else. But, when it was time to head back, things took a turn for the worse. One of the boats got cancelled out of the blue, which caused a big mess and lots of waiting around. And on top of that, I had to deal with this one staff member who was just plain rude and aggressive. I tried asking nicely about the return trip, but she was all hostile and disrespectful towards me. She even accused me of yelling at her when all I was doing was asking questions. Her whole attitude was totally unprofessional and it really put a damper on my whole experience, eh.

I recently booked a cruise for me and my partner, both vegetarians, so I made sure to specify our dietary requirements in advance. However, when we showed up, it looked like someone else had already snagged our vegetarian meals, leaving us hungry for the whole trip. It wasn't just the food that was a letdown - the boat was dirty, and the staff seemed more interested in getting tips than actually helping us out. I reached out to the head office to share my experience and disappointment, but I haven't heard anything back yet. It feels like they don't really care about making their customers happy. I would definitely recommend looking for another company to book a cruise with, as this one obviously doesn't care much about meeting customer needs.

We paid for a night cruise around York that only lasted an hour. When we sat down, we were given a free glass of prosecco. The view during the journey was mostly dark river and trees, the only exciting part being the pubs at the landing area. There was no live commentary as promised, just loud and poor-quality speakers playing above us. The highlight of the trip ended up being the drunk passengers who joined us on board. Classic, right? The younger ones seemed perplexed, but hey, it's a strange world we live in! I definitely won't be spending my savings on this experience again!

The river cruise was awesome because we could get on and off whenever we felt like it. My buddies and I really enjoyed the live commentary. But man, there was this lady at the Greenwich terminal who was so rude and totally killed the vibe. She had zero people skills and was just plain mean. Someone needs to give her a heads up about being nicer to customers, you know?