City Cruises

City Cruises - Reviews and experiences

Average rating
7.8 /10
Based on 20 reviews
Dec 2023-May 2024
Star distribution
54x
47x
36x
23x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (20)

Trip booking for Jurassic coast with grandchildren during half term

Communication

I just booked a trip for myself and my grandkids over the half term to check out the Jurassic coast. It turns out our experience was pretty disappointing. We used a credit card to pay for the trip and after waiting in the rain, they told us last minute that the boat was having issues and only going one way to Poole. We were told at the ticket booth that we'd get a refund in 2-3 days but even after 8 days, nothing came through. After calling today, they finally processed the refund but said it would take another 2 days. The lack of communication and delay in getting our refund really bummed us out. Plus, they didn't even offer any compensation for the hassle.

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About City Cruises

City Cruises is a sightseeing and dining cruise company operating primarily in the United Kingdom. Founded in 1985 by Gary and Rita Beckwith, it began as a small boat service in London, offering leisurely cruises along the River Thames. Over the years, City Cruises expanded its operations to include thematic and dining cruises, private hires, and sightseeing tours, becoming one of the largest and most well-known river operations in London. The company provides tourists and locals alike with unique views of iconic landmarks and an alternative method of exploring the city, through experiences that combine scenic views with dining and entertainment. In addition to its London operations, City Cruises has extended services to other locations, including York and Poole, offering a range of boating experiences tailored to each locale's characteristics and attractions.

Contact Information

🌐 citycruises.com

Last update: November 29, 2024

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