City Cruises

City Cruises - Reviews and experiences

Average rating
7.8 /10
Based on 20 reviews
Dec 2023-May 2024
Star distribution
54x
47x
36x
23x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (20)

Four tickets purchased through third-party, missing e-tickets

Booking

My experience with this company has been so frustrating. I bought four tickets online through a third-party website and never got the e-tickets by email like I was supposed to. I've been on the phone with their customer service for hours trying to sort this out. Tomorrow, I'm driving two hours to London to pick up my friends, and we're still not sure if we can even go on the cruise without the tickets. Our email is super simple, but we keep getting emails from other places instead of our tickets. I'll check back on Saturday to see if things have gotten better.

Gifted experience discrimination

Booking

We received a Virgin voucher and thought it would be fun to go on a cruise. Can you believe they only allow a limited number of people with vouchers on each trip? It doesn't seem right, and we felt pretty excluded.

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About City Cruises

City Cruises is a sightseeing and dining cruise company operating primarily in the United Kingdom. Founded in 1985 by Gary and Rita Beckwith, it began as a small boat service in London, offering leisurely cruises along the River Thames. Over the years, City Cruises expanded its operations to include thematic and dining cruises, private hires, and sightseeing tours, becoming one of the largest and most well-known river operations in London. The company provides tourists and locals alike with unique views of iconic landmarks and an alternative method of exploring the city, through experiences that combine scenic views with dining and entertainment. In addition to its London operations, City Cruises has extended services to other locations, including York and Poole, offering a range of boating experiences tailored to each locale's characteristics and attractions.

Contact Information

🌐 citycruises.com

Last update: November 29, 2024

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