City Cruises - Reviews and experiences

As a customer, I had to cancel a cruise booking last minute because my partner ended up in the hospital. I was really disappointed with how the company handled it. I explained what happened and why we couldn't make it to the cruise, but they were really cold and unsympathetic about it. They wouldn't give us any other options or a refund, which left me feeling frustrated and disappointed. A bit of understanding and flexibility could have made a big difference, but that didn't happen.

I just booked a cruise for April with a voucher, but then it got cancelled unexpectedly. I had some issues with the booking agent, so I decided to contact the company directly. Their customer service team was really helpful and understanding. At first, they offered me another voucher, but after I explained my situation, they quickly approved a full cash refund, which I got without any problems. I was really impressed by how professional and fair they were, instead of just sticking to their policies. If I ever go back to London, I would definitely use this company for another cruise.