12Go Reviews
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Misleading Information
These people are such big liars! I bought a ticket thinking I could get to my destination in half the time they said, but I ended up wasting hours on the road. It's false advertising and I'm not happy about it. They should be called out for being so dishonest. Don't believe their lies like I did, just save yourself the trouble and find another way to travel.
Marrakesh trip
My buddy and I organized a trip from Agadir to Marrakesh and booked everything online. When we got to the bus station, they attempted to pull a fast one on us by asking for more money. They said that online payments were not allowed, but we knew that was a fib. On top of that, we shelled out quite a bit for the bus ticket only to discover that there was no wifi or even a bathroom on the bus. The company running the bus, called "Charaf Bus," seems to particularly target women for overcharging. Don't get caught in their scheme!
Transportation tickets for a solo trip
I found the website super easy to use and it really helped me figure out and book all my transportation tickets for my trip. It made it super easy and quick for me to plan out my travel. Just a heads up though, make sure to keep an eye on your email because there were a few times where my bookings got changed and I had to buy new tickets.
Train ticket from Ninh Binh to Hanoi
I recently bought a train ticket for my trip from Ninh Binh to Hanoi on this website. At first, I was a bit unsure because of a bad experience I had in Vietnam before, but I thought I'd give it a shot. I paid 16 euros for the ticket two days ago, but I haven't heard anything about my booking since then. This lack of updates is making me nervous about my journey tomorrow morning. I tried to file a complaint, but they said I needed a reservation number, which I never got. When I contacted customer support, they just said to be patient because the reservations aren't instant. Even though I've been waiting patiently, I still haven't received any email about the status of my booking.
Emergency bus change
I had a last-minute emergency and needed to change my bus ticket. I reached out to customer service by email and phone, and they were so helpful and understanding. They changed my ticket right away and didn't charge me any extra fees. I would definitely recommend their services to anyone who needs help!
Delayed booking nightmare
I am so frustrated! I booked my ticket days ago and now they're saying there are no seats left for my trip TOMORROW. Can you believe that? They didn't even bother letting me know beforehand! How unprofessional is that? I don't want a refund on their stupid account, I want my money back in my bank NOW!
Trip bookings in Asia
I went on a trip to Asia for 2 months and used this website a lot to book my transport. Most of the time everything went smoothly, but there was this one time where I didn't receive a voucher and email for my booking. I had to book again because of this issue. The confirmation email I got came only one day before my trip, and it had the wrong appointment time on it. I basically paid for nothing because of this mistake. When I tried to reach out to customer support, they didn't respond to me twice. On top of that, it was quite confusing to figure out how to login to see all my vouchers initially. They should make it easier with a normal account setup like any other website.
Wide range of options, reliable, annoying upsells
My time at this place has been pretty good. They offer a variety of transportation options that have been reliable. The only thing that bothers me is all the extra things they push you to buy during checkout. They kept trying to sell me insurance, SMS notifications, and other things I didn't really need. It just makes everything take longer and feels like they're trying to squeeze more money out of you.
Travel bookings in Thailand
I recently booked a bunch of travel stuff in Thailand using this site. I got an overnight train from Bangkok to Surat Thani, then a private ride to Krabi, and finally a bus & ferry combo to Koh Samui. At first, I was a bit worried because of some bad reviews, but everything turned out great. All my bookings got confirmed, the timings were correct, and the connections worked out perfectly. No issues at all, so I'd totally use this service again. The only bummer was the uncomfortable train ride from Bangkok to Surat Thani, but that's not the platform's fault.
Online booking for two-week trip to Thailand
Booking our trip online was super easy. We found our tickets without any problems, but the downside was we had to physically check in before leaving. Showing the pdf on our phone wasn't enough. This caused some confusion and delays, especially with locals who didn't know the deal. Also, we didn't get the full itinerary ahead of time, so planning was tough. On the trip, we had quick 20-minute meal stops that we didn't know about. In the end, it was okay, but there's definitely room for improvement.
Overnight bus tickets
The overnight buses in Vietnam are really comfy, you can lie down flat, they have their own light, power outlet, curtains for some privacy, air conditioning, and they even give you free bottled water. The only annoying thing is the driver honking the horn a lot, but that's just how things are here. Don't forget to take off your shoes before you hop on the bus. Overall, it's a good experience and I think it's way better and cheaper than taking the sleeper trains. 12Go makes it easy to compare all your travel options - train, bus, or plane - so you can be sure you're getting the best deal for your trip.
Phuket to Khao Lak coach bus
I recently hopped on a coach bus from Phuket to Khao Lak and it was so easy-peasy. The bus terminal in Phuket was a breeze to get around, and once I found counter 22, the staff were quick in handing over my paper tickets. The bus driver and assistant were super nice and helpful, especially in making sure our big backpacks were stored safely before we took off. The bus ride itself was comfy with air conditioning, and the whole trip lasted about 2 hours. Once we got to Khao Lak, the bus assistant announced our stop, making it a piece of cake to get off and grab our bags. All in all, it was a smooth and budget-friendly way to get from one place to the other.
My recent purchase
So, I just bought some train tickets on this website, and let me tell you, I’m super disappointed with the service I got. I booked the tickets, got an email confirming everything, and was told I’d get the actual tickets soon. But, even after waiting for more than 24 hours, I still didn’t get them. I tried reaching out to customer service, but they were no help at all, and just brushed me off, saying it was too late to cancel and get a refund. It felt like they were stealing my money and leaving me high and dry without the tickets I already paid for. The whole thing was so frustrating and made me pretty mad.
Double payment issue
That was such a horrible experience! I accidentally paid for the same trip twice because their website was all messed up. I reached out to their support right away to fix it, but they didn't cancel one of the payments or give me back any cash. Their customer service is seriously lacking and it's really disappointing. I suggest finding a different booking platform to use instead. Even after I made a ton of complaints and sent a bunch of emails, they only gave me back their fee for managing things, not the full amount for the second ticket.
Last-minute ferry tickets
I bought some last-minute ferry tickets for a trip from Padangbai to Gili T. But when I got to the harbor check-in office, they said my tickets weren't good. The staff wouldn't let me get on the boat, so I had to get new tickets. It was a really disappointing and frustrating experience, and the customer service was no help at all. I definitely wouldn't suggest this service to anyone.
Overnight bus ticket purchase
My experience buying an overnight bus ticket was so disappointing. I picked a ticket for a bus with a toilet, but got a voucher for a normal mini bus with none of the things I thought I was getting. When I talked to customer service about the wrong info, they just brushed it off as "cultural differences" and didn't do anything to fix it. This kind of lying is not cool and really made me feel like I got ripped off and not happy with what I bought.
My bus ticket experience
I got a bus ticket in my email with the wrong departure time, so I missed my bus. The customer service wouldn't admit their mistake or say sorry.
Bangkok to Koh Samui tickets
Oh man, what a nightmare! We thought we had everything all set for our trip from Bangkok to Koh Samui, but dang, were we ever wrong. We phoned twice to double-check the meet-up spot, only to discover when we got there that there was no transportation available. Stuck during Songkran with all our bags and gadgets, we had to figure our way out of that crazy situation for hours. It was a total disaster. And to make matters worse, they switched the meeting spot without giving us a heads up. Can you believe it? And on top of all that, they wouldn't even give us a refund for all the trouble and stress they put us through. Crazy!
Bus ticket booking in Vietnam
Sorry, eh, but I gotta say I've been let down by 12Go when booking bus tickets lately. Normally, they've been good, but my last couple tries in Vietnam were rough. I paid up, but then no confirmation for over a day. Not cool, you know? When you're trying to make travel plans, that lack of info is a pain. Couldn't risk it, so I asked for my money back.
Indian train tickets
I'm so stoked that I used 12Go for booking my train tickets to India! I didn't even bother checking out the reviews beforehand, but it all worked out perfectly. I came across this company on a super cool website and decided to go for it. Booking my tickets in November on the website was a breeze. I received an email right after booking and then got the confirmation the next day. When we checked our booking on the train site before our trip, everything was good to go. We had our seat numbers sorted and the guard recognized us when we boarded the train. So yeah, everything went smoothly and I was really pleased with the whole experience!
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