12Go

12Go

Every day we all embark on a journey to or from our homes for different reasons be it business meetings, celebrations with the use of different transportations vehicles and even walking as the case may be. As of today, there are different varieties of transportation means being used on land, with some examples being bicycles, motorcycles, tricycles, cars, buses, trains, aeroplanes, and ships. Looking for suitable transportation service? 12Go asserts that they are available as an online travel agency. We advise you to check out the 12Go reviews below, before patronizing their products and services.

About 12Go

12Go claims to be an online travel agency that was founded by Alexey Abolmasov. Alex founded 12Go in 2013, in Singapore; while its main office is in Bangkok, Thailand. This agency proclaims to provide customers with transportation for a safe trip. The company says its goal is to be an integral member of society. They also want to help both leisure and business travellers to discover easy ways of accessing transportation through e-ticket within the globe.1

Customers can contact 12Go directly by clicking on ?open support case? on their website. However, customers can just sign in on their website and click on the ?call us online? button, to reach their hotline. Or they could also contact 12Go via email, at support@12go.asia. The company operates from 10:00 am until midnight, BKK time.

Products and services of 12Go

12Go asserts that they provide services to customers based on two business plans: B2B and B2C. The company sells tickets online for flights, buses, trains, ferries, and taxi transfers all around Asia. This company says booking fees and other extra fees for booking are not refundable except in a case where the company is at fault and in omission.

Some tickets at 12Go can be cancelled while some cannot be cancelled. The cancellation fee and process differ depending on the operator. Before any cancellations can be made customer must report to 12Go, 72 hours before departure, as anything later than that would be considered ?late reporting?.

In a case where a ticket change would be wanted by a customer, a service fee will be applied per ticket. Payment made by customers with PayPal can be immediately refunded by 12Go, while in a case where a customer paid with a credit card, it will take a period of 30days.

Compliments, complaints, and tips for 12Go

When was the last time you ordered a ticket from 12Go? Were you able to purchase a ticket successfully from 12Go? How long did it take their customer service to attend to you, when you encountered some complications in using their services? On a five-star rating, how would you rate their service? Do their services meet the standard they claim to have? We await any customer reviews, and whatever useful tips you may have for 12Go. And believe it or not, details of your experience and feedback can also help other interested customers when they patronize 12Go.

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Spotlight: What are our customers saying?

Bogan 21 months ago

I recently used 12Go to book a train ride for my trip through Southeast Asia, and I am happy to say that the service exceeded my expectations. The website was easy to use and navigate, making it si...Read on

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Effortless Travel Planning with 12Go
I recently used 12Go to book a train ride for my trip through Southeast Asia, and I am happy to say that the service exceeded my expectations. The website was easy to use and navigate, making it simple for me to find train schedules and routes that fit my travel plans. When booking my ticket, I encountered no issues with payment or confirmation. The train itself was clean and comfortable, offering stunning views of the countryside throughout the journey. The staff on board were friendly and helpful, making sure all passengers felt safe and informed about each stop along the route. Overall, I highly recommend using 12Go for travel bookings in Southeast Asia. Their budget-friendly options make exploring the region more accessible than ever before without having to sacrifice comfort or safety.
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Bogan 21 months ago
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Reviews, complaints and customer experiences

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100% Would buy here again

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Effortless Travel Planning with 12Go

12Go