WebHostingPad - Reviews and experiences

money and reputation at stake, right before the holidays. That immediate stress is what pushed me to act and to keep pushing.

aggressive, insulting, not interested in facts. I tried to explain calmly. I highlighted that charging for a service you aren’t providing is problematic. I even sent them summaries from AI and clear explanations about why a chargeback was reasonable in such a case. They ignored the substance. One reply simply called me a hypocrite and used language that read like a tantrum. Another, short message read something along the lines of, "Have fun staying in collections," which felt intentionally hostile. That line stuck with me. It’s a small thing, but it says a lot about their attitude.
There were a few bright spots. One staff member, Jason, answered in a reasonable and polite way, which made me note that not everyone there behaved like that. I said so to him. I appreciated that reply. It made the company feel less monolithic, and it gave me a little hope that maybe someone in management would step in. I asked that the people who sent the horrible emails be disciplined, or better yet, let go if this was how they acted routinely. I wanted some accountability. I didn’t get a satisfying answer. Jason’s response felt evasive on some points. He was polite, but the core behaviour wasn’t addressed.
There was an unexpected, small relief at the end of this story. After I migrated everything and set up the site on a new platform, Squarespace, I finally saw the site load properly — first time in years. That tiny victory surprised me and felt oddly redeeming. It reminded me why I left in the first place. It also made me more certain my decision to move was right. So there’s that positive detail: the site actually worked, which I didn’t expect after so many problems.
All said, I remain mildly critical but honest. I paid for a service that didn’t function for a long time. I disputed a questionable charge. I got charged back. Their response was heavy-handed and personal. I’d have preferred calm, a clear negotiation, or at least a professional discussion. Instead I got threats and insults. That turned what could have been a reasonable resolution into an ugly, drawn-out mess. If you’re considering them, weigh the risks. If you’re already a customer and things start failing, don’t assume polite responses will follow. Keep records. Expect to fight for a fair outcome. I still think some people there are competent — Jason for instance — but the company’s overall approach in my case was unacceptable. I left for real. It wasn’t an easy decision, but finally seeing the site work again made me feel it was the right one.

Trying to move my websites from this company was a total disaster. They locked all my websites with the ICANN registrar by changing the registered owner, so I can't transfer them anywhere else. When I reached out to their "support" (which is just one person named Nick), he denied everything and even blocked my number so I couldn't get assistance. It's completely unacceptable!

I just bought domain hosting from this company and I gotta say, I'm super impressed. The customer service from their support team is amazing. Whenever I've had questions or problems, they've been quick to respond and find solutions that work. The tech support team is seriously the best and the main reason I keep coming back every year to renew my services. I've even told some clients about them and they've all had great experiences too.

The tech team was amazing! They helped me right away with all my questions and made sure I understood everything. They really went the extra mile to make sure my website was working perfectly on the new hosting plan. Their customer service was top-notch. I would definitely suggest their services to anyone who needs technical help.

I've been using their website hosting services for a while now and I gotta say, I'm super happy with the customer support I've been getting. James, he's been amazing at helping me out whenever I run into any problems. I've got a bunch of websites with them and they've never let me down. Big thanks for the awesome service!

I had an issue with my email setup that I couldn't figure out by myself. I contacted customer support and got connected with a really helpful representative. They really went out of their way to fix my problem. They not only solved it quickly, but also took the time to explain why I was having trouble in the first place. Their level of support was way better than I expected, especially for the reasonable price of the service.

The customer service at this place is top-notch! They helped me right away and I actually got to speak with a real person, not some robot or whatever. The problem I had got sorted out real quick and I gotta give a big shoutout to John T for being so awesome. I'm so grateful for their help!

So, eh, we had a problem with getting emails for our account, but you know, I chatted with them and found out some weirdo tried too many times to get in with the wrong password. But it's all good, we changed it, the account got unlocked, and now we're back to getting emails like normal, eh. The system is pretty smart for locking out suspicious activity and unlocking it without any drama, eh.

I've been with the company for a long time now and have seen how their services have changed over the years. At first, the customer support was okay but kind of slow. But in the last few years, they've really stepped up their game with faster responses and more professionalism. The prices are still good, not as low as when I first joined, but still competitive. I had to downgrade my plan recently and the support team made the data migration super smooth and quick. Overall, I'm really happy with the service and would definitely suggest it to others.

Hey, I had to reach out to this company's support chat because my websites were acting up. Usually, it's a pain dealing with those agents. But let me tell you, Jacob was amazing this time! He really listened to me and guided me to fix the issues with my sites. I was so happy and thankful, it was like a weight off my shoulders. If all the agents were as helpful as Jacob, things would be way smoother for me!

I've been using this web hosting provider for two of my three domains for a while now, and I've been really happy with their service. Recently, I decided to also move my third domain from another provider to them because of some big problems I was having. Their customer service team is amazing. They always go above and beyond to help me with any issues or questions I have. The staff is friendly, patient, and always there to help, which I really appreciate. On top of that, their prices are really good and lower than most other providers I've seen. In general, I definitely recommend this web hosting provider without any doubts.

I had a great experience with the customer service team. They reply super fast - I get an auto reply within minutes and then a personal response within 10 minutes or less. They always fix any problems I have right away. I really recommend their customer service, it's the best.

The team at this web hosting service really goes above and beyond with their support. Whenever I have problems with Cloudflare messing up my website, I know I can count on them to fix it fast. They take the time to figure out what’s going on and work hard to find a solution, even if it means getting into my Cloudflare account to make things right. I’m grateful for their dedication to keeping my website running smoothly and their readiness to deal with technical stuff that’s over my head. Thanks to their amazing support, my website is up and running smoothly again.

I've been with this hosting provider for more than ten years now, and I have to say the customer service has been top-notch. Whenever I have any issues with my hosting, I just hop on chat and in no time, I'm chatting with someone who knows their stuff and can fix the problem right away. Their quick response and ability to always address my concerns have really made them stand out. I would definitely suggest their services to anyone looking for reliable and high-quality hosting solutions.

I wouldn't recommend it, the servers got hacked several times and they keep trying to upsell for more space and nodes.

Hey everyone, this hosting service is awesome! The customer support team is amazing, I'm telling you! They always reply super quickly, like within 5 minutes maximum. They fix all my website issues, even ones that aren't related to hosting. They are the real MVPs, seriously. I host all my sites with them!

I've actually been with this service provider for more than ten years now, and I have to tell you, they've always gone the extra mile to help me with my websites. Even after I retired and only had one personal site left, they still offer top-notch support and service.

I've been using web hosting services for a while now and I gotta say, the billing process, user interface, and customer service are all top-notch. The chat feature has been a lifesaver, and the tech support team deserves a shoutout for always being quick and on point with their responses. I'll never forget when a rep helped me out in a pinch by accessing my account and making changes for me. Overall, I'm really happy with the service and excited to keep doing business with them.

This company is a total scam, eh? I tried to cancel my hosting account and get a refund, but all I got was a bunch of empty promises. I've tried so many times to get my money back, but every time they tell me the billing manager isn't around and they'll let him know when he's back in the office. It's such a shameful and unprofessional way to treat customers, eh? I'm telling everyone to steer clear of this sketchy company, for sure.