NITRADO

NITRADO reviews

39 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
72%
Would buy here again
Ordering
8.6
Service
8.2
Pricing
7.6
Delivery
8.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Small worries, big help

9.6

"I almost didn't order — worried it wouldn't fit my morning routine. Support walked me through the problem and sorted it out. Now it'..."

By: C. McLaughlin Read on →
Critical

Ticket mess and mystery servers

5.6

"Bottom line, not impressed. Tried to get help but couldn't even open a new ticket since the current one is stuck and support felt MIA. The pan..."

By: M. Walter Read on →
Most Voted

Quick response to customer inquiry

9.5

"I gotta say, I was pleasantly surprised by how fast the customer service team got back to me. Even with a 6-hour time zone difference, they gave me..."

By: erika Read on →

Reviews (39)

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Would buy here again:
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Quick fix

E
Erdman

23 reviews

9.5
Overall Rating
Would buy here again
Yes

The person I talked to for help was super helpful and friendly. They took the time to explain things to me and answered all of my questions right away.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Fast and efficient customer service

J
J. Rath

3 reviews

9.5
Overall Rating
Would buy here again
Yes

I gotta say, I was really impressed with the customer support I got when I bought something recently. I had a problem that needed fixing and the person helping me out was super helpful. They took care of my issue right away. I was amazed at how fast they were and how well they handled everything. It's not often you come across such great customer service these days, so I was really grateful for the help I got.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Recent server rental experience

K
Karine Kozey

1 reviews

5.0
Overall Rating
Would buy here again
No

I just rented a server for my gaming stuff, but I've been dealing with lots of crashes and rollbacks. The company's service has been pretty lame, even after trying multiple times to fix things. It's frustrating to see how they don't really care about customer satisfaction. I wouldn't suggest their services to anyone.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

Do you already have an account?

game server hosting

C
carlee

6 reviews

6.5
Overall Rating
Would buy here again
Yes

It's pretty frustrating how there's absolutely no human customer support around here. The customer support system they have set up is all automated and just keeps sending you in loops. It's annoying and really shows they don't care about us customers.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
8.0

Do you already have an account?

I bought a gaming server

J
J. Dooley

2 reviews

9.0
Overall Rating
Would buy here again
Yes

Oh man, let me tell you about Eduardo Caabeiro - they're the bomb! Always there when I need a hand, never making me wait forever for help. They're super quick and I just wish I could choose who I chat with because Eduardo is my go-to every time. Big shoutout to the team for having them around!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

I bought a server for my games

R
richie

4 reviews

9.5
Overall Rating
Would buy here again
Yes

Handling my server has been a breeze lately! The support team has been absolutely fantastic and always ready to lend a hand with any issues that pop up. Adrian Ponce has been a huge help in getting me through any problems I've encountered. I'm really pleased with the service and support I've gotten.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Game server hosting for Minecraft

K
Kiley

7 reviews

9.5
Overall Rating
Would buy here again
Yes

I was really stressed out before, but then Jessica came and cleared up all my doubts. She was really friendly and reassured me about everything. Now I can enjoy playing Minecraft with my friends without any concerns!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Server cancellation support

W
Wilderman

15 reviews

10.0
Overall Rating
Would buy here again
Yes

When I had to cancel my server, I couldn't figure it out myself so I emailed the support team. Surprisingly, I got a quick reply from Adrian Ponce who was super nice and gave me some really great solutions. The customer service I got was top-notch and made a possibly annoying situation way easier to deal with.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Minecraft server hosting

M
marguerite

10 reviews

9.5
Overall Rating
Would buy here again
Yes

Man, I just have to say, the folks on this team really know their stuff! Dennis Saleyka is amazing for finding and fixing my server issues so fast. Being good with computers myself, I understand how tough that work can be, and I am seriously blown away by their abilities. Huge thanks and shoutout to the support team!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

ARK SA server

J
J. Stokes

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I got myself an ARK SA server right on the day of its release for Xbox. But when I tried to go online, the server wasn't showing up. So, I decided to shoot an email to support. Those folks replied super fast and managed to fix the issue in just 20 minutes. Now that's what I call some top-notch service!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Virtual server hosting purchase

A
ayana

4 reviews

9.5
Overall Rating
Would buy here again
Yes

My experience with the customer service rep was awesome! They knew their stuff and were super helpful in getting my virtual server hosting set up. I had some tech questions and they answered them all perfectly. They were great at communicating and made all the technical stuff easy to understand. I was really impressed by their skills and how professional they were.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Server file support issue

L
Leland Cormier

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I had a problem with a file on my server and I contacted customer support for help. It was nice to get connected to a live chat right away and meet a helpful guy named Ruben. He was really good at fixing my issue and I felt like he cared about helping me. I'm so grateful for Ruben's help and I would totally suggest this service to others because of how well they treated me.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Broken servers, poor support

J
Janie Heidenreich

1 reviews

4.5
Overall Rating
Would buy here again
No

The servers I got from this company ain't working at all, and when I try to get some help, I run into all sorts of roadblocks. It's so annoying that there ain't much support available, and having to jump through hoops to install extra stuff and confirm my personal info just to get assistance is just not right. It shouldn't be this hard to get some help for the services I forked out money for, eh?

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
2.0

Do you already have an account?

Minecraft server setup

T
Toy

23 reviews

10.0
Overall Rating
Would buy here again
Yes

I had some trouble with my Minecraft server set up and asked for help. I was really happy with how quickly and efficiently they helped me out. Bruno, the customer service guy, knew his stuff and fixed the problem right away. I'm really satisfied with the great support I got from the team at this company.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Game server rental

C
Connelly

27 reviews

9.5
Overall Rating
Would buy here again
Yes

I rented a game server for the first time to play with my buddies. Since I'm not great at English, I had to use Google Translate to talk to the customer service folks. Even though it was tough, they got back to me quickly and gave me clear directions to set up my server. I'm grateful for their patience and help in guiding me through the whole set-up.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

VPS server purchase

Y
Yasmine

7 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought a VPS server for my gaming group and I needed some help setting it up. Gabriela Gomèz was super helpful and really knew her stuff, she walked me through everything. She was patient and took the time to answer all my questions. Thanks to her expertise, I was able to fix any problems I ran into quickly and easily. I totally suggest her for her awesome customer service skills.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Got refund for purchase

H
Hollis

9 reviews

10.0
Overall Rating
Would buy here again
Yes

Hey, so I was trying to get a refund for something I bought, eh? I contacted their support and this guy Adrian Ponce gave me a hand. He was really nice and sorted out my refund in no time. It was all good, no extra hassle or anything like that. He made it real easy for me, smooth sailing all the way.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Virtual server for gaming

A
aimee

6 reviews

5.0
Overall Rating
Would buy here again
No

I just bought a virtual server for gaming, and let me tell you, it was a total headache. I paid for the server, but then ran into problems when my card expired and I couldn't update the payment info. I had to resort to using PayPal, only to find out later that my server got deleted even though I was already charged. Trying to reach out to customer support was a bust, all I could find was discord and useless guides. The lack of help cost me hours of time and left me feeling pretty unhappy with the whole service.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

Do you already have an account?

Quick response to customer inquiry

E
erika

6 reviews

9.5
Overall Rating
Would buy here again
Yes

I gotta say, I was pleasantly surprised by how fast the customer service team got back to me. Even with a 6-hour time zone difference, they gave me clear and accurate info on what I had to do. The team was so helpful and really knew their stuff, they guided me through everything. All in all, I was super happy with the service I got.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

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About NITRADO

Nitrado, also known as marbis GmbH, is a German company specialized in providing game servers and hosting services. Founded in 2001, Nitrado offers a platform for gamers to rent servers for various multiplayer games, enabling customized gaming experiences with full control over the game settings and environment. Beyond game servers, Nitrado provides services for web hosting, voice servers, and domain registration, catering to a broad spectrum of hosting needs. It is recognized for its user-friendly interface, flexible service packages, and robust customer support. Over the years, Nitrado has expanded its services globally, supporting numerous games and establishing itself as a significant player in the game hosting industry.

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Contact Information

Griesbachstr. 10

76185 Karlsruhe

Germany

📧 support@nitrado.net

🌐 server.nitrado.net

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Last update: October 19, 2025

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