Webroot reviews

I was halfway through cursing the portal when the rep finally typed the refund confirmation — that’s when I relaxed. The site had rejected my invoice at first and after bad run-ins with other companies I was braced for a long fight. Support actually checked the account, processed the refund and walked me through the weird renewal pricing. It took a couple calls and some back-and-forth, but the end result was fair and I’m honestly relieved. Would recommend if you can reach someone — just be patient, it’s doable.

the setup was pretty straightforward, the app didn’t mess with my system and support actually helped with a couple odd prompts. Still a bit cautious, but honestly happy it worked and saved me time. Glad I gave it a shot.

how do you protect a device that doesn't exist? Functionally the app did its job when installed, low performance hit, decent scans. But the billing/renewal practice is sloppy, so I'm rethinking renewing.

I was mid-move with three boxes open when I noticed a $50 charge on my card — I thought I only signed up for an annual plan. I needed protection right away because I do contract work from home and had a nasty malware scare last year, so the subscription actually mattered. I was pretty annoyed, called customer support, and to my surprise the person listened, checked my account, and arranged a refund while I was still on the line. That turned a bad moment into a good one. I'm glad they could fix it, but they really should make renewal options clearer. For now, relieved and sticking around — honestly it's a relief.

Bottom line — I ended up uninstalling it. I first tried it years ago after a coworker showed me their setup and I even told my brother to try it. For a long time it did the job, no drama. Then I hit a weird glitch and called support; instead of a quick restart they wanted to charge me a hefty fee to "fix" things. I only needed them to restart the app so my PC would be protected, but they pushed a paid service — I mean, come on. That rubbed me the wrong way, so I switched even with months left. Works okay otherwise, just watch the support.

the form basically echoed the engine verdict and I didn’t see any sign a human looked at it. That annoyed me, especially since other vendors had already cleared the app. I reached out to support and, to their credit, they did reply and said the team reviewed the file and decided to keep the current status. Not the outcome I hoped for, but at least there was actual follow-up and a clear answer, which I can work with. Delivery of that response was reasonable and the agent was polite. Kinda frustrating for devs whose reputations matter, but I appreciate the communication — could be faster, but solid enough.

I paid for a lifetime plan last year thinking I was covered, found out a hacker had been on my machine, and during a call the intruder even tried to get my banking info. Webroot did clean things up, and when everything looked back to normal I felt genuinely satisfied, for a minute. Then came the ransom demand for $1,199 to stop wiping the system — I didn’t pay. So yeah, happy that the cleanup worked and I got that relief, but trust? Gone. My advice: back up often and watch who you trust with lifetime claims.

it ran in the background, did its job, barely needed me. Then I changed my email and the mess began. I updated the address in my account, could log in fine, but billing and confirmation emails kept going to the old one. Turns out the billing side (some third party) and the main account weren't talking to each other. I spent ages on hold or sending forms, was told it was fixed, then got a confirmation sent to the wrong, disappearing address — so that was useless. Toss in another vendor name I hadn’t heard of and a cancellation email that didn’t exist on their site, and it felt like a relay race where nobody passed the baton. The product itself is decent, really — quiet, unobtrusive — but the delivery of communications and the customer service you need when things change are clumsy and frustrating. I felt a bit let down, honestly. Useful software, shaky support and delivery. Would recommend with a big caveat: don’t expect the behind-the-scenes stuff to be smooth.

screenshots on my desktop, a subscription that keeps renewing, and a support system that keeps pointing me at processes rather than solving anything. That’s the detail I want to press on — the “you must use our method, not a normal email attachment” thing. It’s small on paper but it screwed this whole thing up.

scans run, web protection popped up when a dodgy site came up, and there were no weird pop-ups or slowdowns that morning. That’s the part that matters to me in daily life — the software just doing its job while I get on with work and kid stuff.
Things that weren’t great: the banks treating the vendor as suspicious across the board was baffling, and the back-and-forth took time. Customer service could’ve been clearer about the fraud flag earlier. Still, once the payment cleared and protection resumed, I felt reassured enough to renew again. Not blown away, but reliable enough for now.

I got this protection for my computer last year and thought everything was fine until a hacker got in without me knowing. I called my bank and a hacker intercepted the call asking for my banking info. Scary stuff! Thankfully, I didn't give them much, but I was really scared. Webroot fixed up my computer but then tried to hold my computer's programming ransom for a ton of money. I didn't pay up, and luckily my computer is still working, but now I don't trust them anymore.

I recently used the online tool from the company to report a false positive for checking. But, I found that it wasn't really helpful since it just kept saying the file is bad without actually doing anything about it. It's worrying how they're not being responsive, especially since false positives can really hurt a developer's reputation, eh.

I've had a couple of times when my computer got a virus and I had to call a fake Microsoft number for 'help'. Each time, I just rebooted my laptop, did a scan with my cybersecurity program, and the problem was fixed right away. When I got a new computer, the switch was easy peasy with the same solution.

Yeah, so I got this web security software and it was working great for a while. But then my computer started acting up, so I decided to call their customer service. The person on the line told me I had to pay a huge amount to get it fixed, but all I really needed was for them to restart the software. I had already paid for a three-year subscription, so it didn't make sense to pay even more. It feels like they're just after your money, even for basic stuff. I used to be satisfied with their service, but now I'm pretty upset. I ended up uninstalling their software and switching to a different one, even though I still had plenty of days left on my subscription.

I just got this cybersecurity software and I'm really happy with it. I switched to this program a couple of years back and only needed to reach out to customer service once. It happened when I got hit with ransomware on my device. The tech support team quickly picked up the phone and checked that the software stopped the attack. I feel safe and confident with the cybersecurity this software offers.

As a regular customer, I was kinda wary about trusting another online security company after getting scammed before. But, after doing a bunch of research and reading lots of good reviews, I thought, why not give this company a shot? And let me tell you, I was pretty impressed by their service and how well their products worked. It's so easy to use, and now I can relax knowing my info is safe. I really think their services are top-notch and would recommend them to anyone needing online security.

I really like using this software to make sure my computer stays protected from all the bad stuff out there. I feel like everyone should give it a try! The only issue I have is that sometimes it takes forever to get a response from the tech support team when I need help. But overall, the customer service is pretty good.

So, y'know, I got this email saying I gotta renew my stuff, so I did. But then later, I realized I used a different email, and I already had a 3-year package. Then I got another email to renew and found out I had two accounts! I tried to get a refund for the extra year they made me buy, but they said no 'cause it was over 70 days already. Like, how was I supposed to know I didn't need to renew, eh?

I just found out that someone tried to take almost $1000 from my bank account without my permission. It was for some internet security thing I didn't know about at all. That seems so sketchy and scammy. I'm really upset about this and want to caution others to be careful.

I really love this online anti-virus protection. It works so well, just runs in the background without slowing down my devices. I feel really safe knowing my devices are protected from any harmful threats. I trust this product completely and would definitely recommend it to anyone who needs reliable online security.