Webroot Reviews

: 29
55% Would buy here again

Most relevant positive review

  2024-04-20
Cybersecurity solution
I've had a couple of times when my computer got a virus and I had to call a fake Microsoft n...Read on
Cornelius Farrell

Most relevant negative review

  2024-05-14
Lifetime protection purchase
I got this protection for my computer last year and thought everything was fine until a hacker go...Read on
Claud Padberg

Review with most votes

  2024-01-24
Renewal of subscription
I just renewed my subscription and I gotta say, the service I got was top-notch! Right after I re...Read on
Mante

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    Long-time customer

    I've been a customer of Webroot for more than 20 years now. My first computer came with Webroot installed and I've stuck with them ever since. Dealing with Windows for renewing programs has been a headache, but Webroot's customer service has always been reliable and easy to reach. Their security programs always meet my needs, which is why I choose to renew for multiple years at once. Seeing the Webroot logo on my screen gives me peace of mind knowing that the websites I visit are safe. When I've upgraded computers, transferring my Webroot protection has always been smooth. With multiple computers in my home, Webroot has taken care of all of them without any problems.


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    Renewal of subscription

    I just renewed my subscription and I gotta say, the service I got was top-notch! Right after I renewed, a tech guy hopped on to my computer to check if my antivirus was all good with my system, update my drivers, and make sure everything was running smoothly. This tech guy, Michael, was super patient and took his time to explain each step to me. Being retired and living off of Social Security at 81, I really appreciated Michael's help. He not only made my computer run better, but he also taught me a lot about how it works. Thanks to him, I feel way more confident using my computer now.


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    Effective virus protection

    I've tested out a bunch of virus protection programs in the past, some free and some paid for, and I always ran into problems with annoying updates or reboots that messed up my computer. But then a tech person who fixed my PC recommended this program to me after a bad update caused a software issue. Since I started using it, I haven't had any problems at all - it just runs smoothly in the background without me even realizing it's there. Big shoutout to the team for making such a helpful and non-intrusive program!


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    Online security services

    As a regular customer, I was kinda wary about trusting another online security company after getting scammed before. But, after doing a bunch of research and reading lots of good reviews, I thought, why not give this company a shot? And let me tell you, I was pretty impressed by their service and how well their products worked. It's so easy to use, and now I can relax knowing my info is safe. I really think their services are top-notch and would recommend them to anyone needing online security.


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    Lifetime protection purchase

    I got this protection for my computer last year and thought everything was fine until a hacker got in without me knowing. I called my bank and a hacker intercepted the call asking for my banking info. Scary stuff! Thankfully, I didn't give them much, but I was really scared. Webroot fixed up my computer but then tried to hold my computer's programming ransom for a ton of money. I didn't pay up, and luckily my computer is still working, but now I don't trust them anymore.


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    False positive submission process

    I recently used the online tool from the company to report a false positive for checking. But, I found that it wasn't really helpful since it just kept saying the file is bad without actually doing anything about it. It's worrying how they're not being responsive, especially since false positives can really hurt a developer's reputation, eh.


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    The best online security

    I just wanted to share that I recently upgraded my online security and it has been amazing! Before, I had McAfee and unfortunately got hacked, lost everything, it was terrible 😭. But then I decided to check out this new security software that was recommended to me in the store. It covers all my devices - phone, laptop, and computers - and I haven't had any issues since! It's seriously been a game-changer for me, very thankful! Huge shoutout to the creators for protecting my devices 🙌.


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    Issue with logging on and extending to another laptop

    I had a problem logging into my account to add service to another laptop. When I tried to reset my password, the system said it didn't know my username. It was so frustrating! But then I remembered I kept the receipt from when I bought a 3-pack of services and decided to contact sales for help. I was pleasantly surprised by how quickly and helpful they were. I wasn't expecting such speedy help in this day and age, but Webroot exceeded my expectations! Thanks for the awesome service!


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    Antivirus software

    I gotta say, this antivirus software is really something else. It works smoothly in the background, stopping and getting rid of threats without causing any issues. Unlike big antivirus programs like Norton, Kaspersky, AVD, and Viper, this software doesn't slow down your system or keep bugging you to pay extra for upgrades. I totally suggest this software for anyone wanting a quick and reliable way to keep their computer safe.


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    Internet security software

    As a customer at your company, I just wanted to say how happy I am with the internet security software I bought. It's been great for using all my devices without any worries about online safety. It's nice to know my info is kept safe while I'm online. The user interface is really easy to use, even for people who aren't tech experts. I'm overall really pleased with how well the software works.


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    Cybersecurity solution

    I've had a couple of times when my computer got a virus and I had to call a fake Microsoft number for 'help'. Each time, I just rebooted my laptop, did a scan with my cybersecurity program, and the problem was fixed right away. When I got a new computer, the switch was easy peasy with the same solution.


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    web security software

    Yeah, so I got this web security software and it was working great for a while. But then my computer started acting up, so I decided to call their customer service. The person on the line told me I had to pay a huge amount to get it fixed, but all I really needed was for them to restart the software. I had already paid for a three-year subscription, so it didn't make sense to pay even more. It feels like they're just after your money, even for basic stuff. I used to be satisfied with their service, but now I'm pretty upset. I ended up uninstalling their software and switching to a different one, even though I still had plenty of days left on my subscription.


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    Recent cybersecurity software purchase

    I just got this cybersecurity software and I'm really happy with it. I switched to this program a couple of years back and only needed to reach out to customer service once. It happened when I got hit with ransomware on my device. The tech support team quickly picked up the phone and checked that the software stopped the attack. I feel safe and confident with the cybersecurity this software offers.


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    Been using this software for 15 years

    I really like using this software to make sure my computer stays protected from all the bad stuff out there. I feel like everyone should give it a try! The only issue I have is that sometimes it takes forever to get a response from the tech support team when I need help. But overall, the customer service is pretty good.


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    Renewed by accident

    So, y'know, I got this email saying I gotta renew my stuff, so I did. But then later, I realized I used a different email, and I already had a 3-year package. Then I got another email to renew and found out I had two accounts! I tried to get a refund for the extra year they made me buy, but they said no 'cause it was over 70 days already. Like, how was I supposed to know I didn't need to renew, eh?


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    Internet security software

    I just found out that someone tried to take almost $1000 from my bank account without my permission. It was for some internet security thing I didn't know about at all. That seems so sketchy and scammy. I'm really upset about this and want to caution others to be careful.


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    Online anti-virus protection

    I really love this online anti-virus protection. It works so well, just runs in the background without slowing down my devices. I feel really safe knowing my devices are protected from any harmful threats. I trust this product completely and would definitely recommend it to anyone who needs reliable online security.


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    Cybersecurity software purchase

    As a customer at this cybersecurity software company, I gotta be honest, my experience has been pretty awful. Right from when I made the purchase, I ran into a ton of problems. My emails went unanswered, no one picked up when I called, and they never got back to me when I left voicemails. The support tickets I sent in sat there for days before being closed with a fake claim that the issue was fixed. And when I bought the wrong product by accident online, they refused to help, saying it was a third-party transaction. It felt like they just didn't care about fixing things or giving good customer service, even though they said they did. I ended up feeling really frustrated and ignored by this company.


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    Digital Download Software

    So, I bought this digital download software for $35.00, but man, trying to navigate the site and actually download it was rough. It took me over an hour to figure it out all on my own since there was absolutely nobody there to help me out. The software does have some pretty fast scanning features which I liked, but I ran into some problems when I tried to transfer it to my new PC after my old one went kaput.

    I did a bit of digging online and found out that the company is actually a part of a well-known electronics retailer. I also read some reviews that said removing the software from your computer is a pain because it keeps reinstalling itself. My advice would be to check out the Better Business Bureau for any complaints about this product before you commit to buying it.


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