Webroot - Reviews and experiences

be persistent and be clear about dates.

it ran in the background, did its job, barely needed me. Then I changed my email and the mess began. I updated the address in my account, could log in fine, but billing and confirmation emails kept going to the old one. Turns out the billing side (some third party) and the main account weren't talking to each other. I spent ages on hold or sending forms, was told it was fixed, then got a confirmation sent to the wrong, disappearing address — so that was useless. Toss in another vendor name I hadn’t heard of and a cancellation email that didn’t exist on their site, and it felt like a relay race where nobody passed the baton. The product itself is decent, really — quiet, unobtrusive — but the delivery of communications and the customer service you need when things change are clumsy and frustrating. I felt a bit let down, honestly. Useful software, shaky support and delivery. Would recommend with a big caveat: don’t expect the behind-the-scenes stuff to be smooth.

scans run, web protection popped up when a dodgy site came up, and there were no weird pop-ups or slowdowns that morning. That’s the part that matters to me in daily life — the software just doing its job while I get on with work and kid stuff.
Things that weren’t great: the banks treating the vendor as suspicious across the board was baffling, and the back-and-forth took time. Customer service could’ve been clearer about the fraud flag earlier. Still, once the payment cleared and protection resumed, I felt reassured enough to renew again. Not blown away, but reliable enough for now.