ESET

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ESET

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Gregory R. Battles
The most arrogant customer svc I’ve ever experienced and sure this extends all the way to top of their corporate ladder in U.S. and to East Europe. I first got their security software for iMac in ...Read on

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    Would buy here again
    Overall

    Mobile for Android & Cyber for iMac

    The most arrogant customer svc I’ve ever experienced and sure this extends all the way to top of their corporate ladder in U.S. and to East Europe.
    I first got their security software for iMac in 2011 and then mobile for Android in 2018 thru Play Store and then 2 yr. in 2019 directly from their website. Both these home products stated clearly at either Play Store, Apple Store, or their website that TECH PHONE support was part of the purchase price. . Well, some time after my last renewal in 2019 ESET decided that only business products deserve full phone support. Home gets that lower attention of Chat only for TECH support. If you are 100% military service connected disabled like myself or just have troubles keying, let alone the complex & technical difficulties just discussing computer issues can frequently be, then this company has crapped on you and arrogantly rubs their superior complex right into you face (but technically I’m sure by their actions they’re chicken ***** and don’t have the gall to speak and act the way they have TRULY in your face).
    Shortly after my last renewal in fall of 2019 the software just wouldn’t update but kept saying it was update.. I’ve tried repeatedly contacting from the software but no replies. I’ve emailed and no replies. (Which I trouble keying and have stated this in my correspondence to them.) I tried calling in May 2020 and in April 2021 and there is NO TECH support by phone any longer - just SALES for ALL home products. What arrogance. I’ve tried explaining that I have issues keying and chat is not viable option for same or similar problems. . Well, their MO came out today why they could care less about home product support... She stated that i can set up an appt thru SALES for TECH support to call me at $20 U.S. dollars a hour... When i stated in my most loathing manner to such low life arrogance that I’ve paid for home tech support by phone for 10 yrs and my last renewal that was still a feature included and after a year of trying to get THEIR software problem resolved thru THEM, not my software nor my devices nor myself the user, to hear such arrogant crap about $20. per hr now for TECH by phone that my steps are FTC and FCC for their lack of due diligence and fraud by breach of agreement. It was stated that their Svc Terms can change whenever they so deem and how ever them deem what the changes can be including a reduction in customer svc or a charge beyond the product license payments.... AND Then hung up...... This has been typed by a friend. 21 April 2021


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