
Webroot reviews
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Surprise charge, support fixed it
"I was mid-move with three boxes open when I noticed a $50 charge on my card — I thought I only signed up for an annual plan. I needed protection ri..."
Quietly good until the paperwork trips you up
"it ran in the background, did its job, barely needed me. Then I changed my email and the mess began. I updated the address in my account, could log..."
The best online security
"I just wanted to share that I recently upgraded my online security and it has been amazing! Before, I had McAfee and unfortunately got hacked, lost..."
Reviews (37)
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Digital Download Software
7 reviews
So, I bought this digital download software for $35.00, but man, trying to navigate the site and actually download it was rough. It took me over an hour to figure it out all on my own since there was absolutely nobody there to help me out. The software does have some pretty fast scanning features which I liked, but I ran into some problems when I tried to transfer it to my new PC after my old one went kaput.
I did a bit of digging online and found out that the company is actually a part of a well-known electronics retailer. I also read some reviews that said removing the software from your computer is a pain because it keeps reinstalling itself. My advice would be to check out the Better Business Bureau for any complaints about this product before you commit to buying it.
Detailed Ratings
Digital Download Software
So, I bought this digital download software for $35.00, but man, trying to navigate the site and actually download it was rough. It took me over an hour to figure it out all on my own since there was absolutely nobody there to help me out. The software does have some pretty fast scanning features which I liked, but I ran into some problems when I tried to transfer it to my new PC after my old one went kaput.
I did a bit of digging online and found out that the company is actually a part of a well-known electronics retailer. I also read some reviews that said removing the software from your computer is a pain because it keeps reinstalling itself. My advice would be to check out the Better Business Bureau for any complaints about this product before you commit to buying it.
Effective virus protection
5 reviews
I've tested out a bunch of virus protection programs in the past, some free and some paid for, and I always ran into problems with annoying updates or reboots that messed up my computer. But then a tech person who fixed my PC recommended this program to me after a bad update caused a software issue. Since I started using it, I haven't had any problems at all - it just runs smoothly in the background without me even realizing it's there. Big shoutout to the team for making such a helpful and non-intrusive program!
Detailed Ratings
Effective virus protection
I've tested out a bunch of virus protection programs in the past, some free and some paid for, and I always ran into problems with annoying updates or reboots that messed up my computer. But then a tech person who fixed my PC recommended this program to me after a bad update caused a software issue. Since I started using it, I haven't had any problems at all - it just runs smoothly in the background without me even realizing it's there. Big shoutout to the team for making such a helpful and non-intrusive program!
Antivirus software
1 reviews
I gotta say, this antivirus software is really something else. It works smoothly in the background, stopping and getting rid of threats without causing any issues. Unlike big antivirus programs like Norton, Kaspersky, AVD, and Viper, this software doesn't slow down your system or keep bugging you to pay extra for upgrades. I totally suggest this software for anyone wanting a quick and reliable way to keep their computer safe.
Detailed Ratings
Antivirus software
I gotta say, this antivirus software is really something else. It works smoothly in the background, stopping and getting rid of threats without causing any issues. Unlike big antivirus programs like Norton, Kaspersky, AVD, and Viper, this software doesn't slow down your system or keep bugging you to pay extra for upgrades. I totally suggest this software for anyone wanting a quick and reliable way to keep their computer safe.
Computer security software
9 reviews
This program has really messed up my computer, it's so slow now that even simple things like opening websites or system settings take forever. It's ridiculous that it takes three minutes just to open the task manager with Ctrl+Alt+Del. I had to disconnect from the internet just to have a bit of control back. I had to switch to a different computer altogether and even told my boss I would quit if they didn't get rid of this software that's been causing so many problems.
Detailed Ratings
Computer security software
This program has really messed up my computer, it's so slow now that even simple things like opening websites or system settings take forever. It's ridiculous that it takes three minutes just to open the task manager with Ctrl+Alt+Del. I had to disconnect from the internet just to have a bit of control back. I had to switch to a different computer altogether and even told my boss I would quit if they didn't get rid of this software that's been causing so many problems.
Webroot antivirus
2 reviews
Webroot antivirus has been a real game changer for us, eh? We've been using it for years and haven't had any problems with our computer since. The software runs quietly in the background, unlike other systems we've tried before that were annoying and intrusive. We totally recommend Webroot for anyone who needs reliable antivirus protection, eh?
Detailed Ratings
Webroot antivirus
Webroot antivirus has been a real game changer for us, eh? We've been using it for years and haven't had any problems with our computer since. The software runs quietly in the background, unlike other systems we've tried before that were annoying and intrusive. We totally recommend Webroot for anyone who needs reliable antivirus protection, eh?
My dad's account auto-renewal
2 reviews
My dad's account got charged for auto-renewal without permission, eh! When I tried calling them, I couldn't get through without an account number, so I had to email them, eh. No surprise, they didn't reply (big shocker). My dad has dementia, eh, and he definitely didn't say yes to this charge, eh. Gotta sort it out with the bank now, eh.
Detailed Ratings
My dad's account auto-renewal
My dad's account got charged for auto-renewal without permission, eh! When I tried calling them, I couldn't get through without an account number, so I had to email them, eh. No surprise, they didn't reply (big shocker). My dad has dementia, eh, and he definitely didn't say yes to this charge, eh. Gotta sort it out with the bank now, eh.
Renewal process experience
1 reviews
So, I tried renewing my subscription online, but it was such a headache! I clicked on the 'Renew' button thinking it would be a breeze, but instead, I ended up on this blank form that made me feel like a new customer all over again. It was super frustrating not seeing any of my info there. I had to call them to figure out what was going on, and even then, it was a struggle to get the answers I needed. After repeating myself a bunch of times, a salesperson finally helped me out and assured me that I was all good to go. It would have been so much better if the online form was clearer and more helpful. And don't even get me started on the confusing last email they sent me - it just added to the whole mess!
Detailed Ratings
Renewal process experience
So, I tried renewing my subscription online, but it was such a headache! I clicked on the 'Renew' button thinking it would be a breeze, but instead, I ended up on this blank form that made me feel like a new customer all over again. It was super frustrating not seeing any of my info there. I had to call them to figure out what was going on, and even then, it was a struggle to get the answers I needed. After repeating myself a bunch of times, a salesperson finally helped me out and assured me that I was all good to go. It would have been so much better if the online form was clearer and more helpful. And don't even get me started on the confusing last email they sent me - it just added to the whole mess!
Protection for devices
11 reviews
I've been using this protection for my devices for a couple of years now, ever since my son told me about it. I'm not very good with technology, but my son works in IT and says it's the best. My older son and my wife also have it on their devices. As a travel agency owner, keeping our data safe is really important. Thanks for looking out for us in this digital world!
Detailed Ratings
Protection for devices
I've been using this protection for my devices for a couple of years now, ever since my son told me about it. I'm not very good with technology, but my son works in IT and says it's the best. My older son and my wife also have it on their devices. As a travel agency owner, keeping our data safe is really important. Thanks for looking out for us in this digital world!
Malware-like software
7 reviews
I've been using this antivirus software for a while now, but I had a bad experience recently that made me doubt how well it works. It's really hard to uninstall, and the renewal prices are way too high, especially for customers outside of North America. It feels like this software grabs onto your computer and doesn't want to let go. I don't recommend installing it and think you should consider other options instead.
Detailed Ratings
Malware-like software
I've been using this antivirus software for a while now, but I had a bad experience recently that made me doubt how well it works. It's really hard to uninstall, and the renewal prices are way too high, especially for customers outside of North America. It feels like this software grabs onto your computer and doesn't want to let go. I don't recommend installing it and think you should consider other options instead.
Antivirus Software Subscription
1 reviews
I've been using this antivirus for a couple years now and it's been good. I tried other options before, but this one seems to be doing the job. I haven't had any viruses pop up, so I can't really say how effective it is in handling them.
Detailed Ratings
Antivirus Software Subscription
I've been using this antivirus for a couple years now and it's been good. I tried other options before, but this one seems to be doing the job. I haven't had any viruses pop up, so I can't really say how effective it is in handling them.
Renewal of subscription
26 reviews
I just renewed my subscription and I gotta say, the service I got was top-notch! Right after I renewed, a tech guy hopped on to my computer to check if my antivirus was all good with my system, update my drivers, and make sure everything was running smoothly. This tech guy, Michael, was super patient and took his time to explain each step to me. Being retired and living off of Social Security at 81, I really appreciated Michael's help. He not only made my computer run better, but he also taught me a lot about how it works. Thanks to him, I feel way more confident using my computer now.
Detailed Ratings
Renewal of subscription
I just renewed my subscription and I gotta say, the service I got was top-notch! Right after I renewed, a tech guy hopped on to my computer to check if my antivirus was all good with my system, update my drivers, and make sure everything was running smoothly. This tech guy, Michael, was super patient and took his time to explain each step to me. Being retired and living off of Social Security at 81, I really appreciated Michael's help. He not only made my computer run better, but he also taught me a lot about how it works. Thanks to him, I feel way more confident using my computer now.
Software causing major issues
9 reviews
I just bought this software and it was such a disaster! It ended up creating more headaches than fixing anything. It went ahead and removed the drivers for my mouse and keyboard, which meant I had to spend hours trying to troubleshoot the issue. On top of that, it deleted some important files I needed for a deadline, all without even asking me first!
Detailed Ratings
Software causing major issues
I just bought this software and it was such a disaster! It ended up creating more headaches than fixing anything. It went ahead and removed the drivers for my mouse and keyboard, which meant I had to spend hours trying to troubleshoot the issue. On top of that, it deleted some important files I needed for a deadline, all without even asking me first!
Issue with logging on and extending to another laptop
6 reviews
I had a problem logging into my account to add service to another laptop. When I tried to reset my password, the system said it didn't know my username. It was so frustrating! But then I remembered I kept the receipt from when I bought a 3-pack of services and decided to contact sales for help. I was pleasantly surprised by how quickly and helpful they were. I wasn't expecting such speedy help in this day and age, but Webroot exceeded my expectations! Thanks for the awesome service!
Detailed Ratings
Issue with logging on and extending to another laptop
I had a problem logging into my account to add service to another laptop. When I tried to reset my password, the system said it didn't know my username. It was so frustrating! But then I remembered I kept the receipt from when I bought a 3-pack of services and decided to contact sales for help. I was pleasantly surprised by how quickly and helpful they were. I wasn't expecting such speedy help in this day and age, but Webroot exceeded my expectations! Thanks for the awesome service!
The best online security
1 reviews
I just wanted to share that I recently upgraded my online security and it has been amazing! Before, I had McAfee and unfortunately got hacked, lost everything, it was terrible 😭. But then I decided to check out this new security software that was recommended to me in the store. It covers all my devices - phone, laptop, and computers - and I haven't had any issues since! It's seriously been a game-changer for me, very thankful! Huge shoutout to the creators for protecting my devices 🙌.
Detailed Ratings
The best online security
I just wanted to share that I recently upgraded my online security and it has been amazing! Before, I had McAfee and unfortunately got hacked, lost everything, it was terrible 😭. But then I decided to check out this new security software that was recommended to me in the store. It covers all my devices - phone, laptop, and computers - and I haven't had any issues since! It's seriously been a game-changer for me, very thankful! Huge shoutout to the creators for protecting my devices 🙌.
Internet security software
7 reviews
As a customer at your company, I just wanted to say how happy I am with the internet security software I bought. It's been great for using all my devices without any worries about online safety. It's nice to know my info is kept safe while I'm online. The user interface is really easy to use, even for people who aren't tech experts. I'm overall really pleased with how well the software works.
Detailed Ratings
Internet security software
As a customer at your company, I just wanted to say how happy I am with the internet security software I bought. It's been great for using all my devices without any worries about online safety. It's nice to know my info is kept safe while I'm online. The user interface is really easy to use, even for people who aren't tech experts. I'm overall really pleased with how well the software works.
Renewal mishap
1 reviews
I had a problem with my account renewal recently. They charged me the wrong amount and then locked me out. I tried calling and emailing customer service a bunch of times, but nobody got back to me. It's really annoying and frustrating when they don't communicate or help out. I decided to cancel the auto-renewal, but they still charged me for another month. It's not cool that they're not being clear or following through. Just a heads up, watch out for this company's sketchy practices.
Detailed Ratings
Renewal mishap
I had a problem with my account renewal recently. They charged me the wrong amount and then locked me out. I tried calling and emailing customer service a bunch of times, but nobody got back to me. It's really annoying and frustrating when they don't communicate or help out. I decided to cancel the auto-renewal, but they still charged me for another month. It's not cool that they're not being clear or following through. Just a heads up, watch out for this company's sketchy practices.
Subscription renewal issue
6 reviews
I've been a customer for a whole year now, eh, and my desktop app's been workin' just fine. But, I've been havin' trouble signin' into the website lately. Even after renewing my subscription, I still can't get on the site at all. I've tried troubleshootin', changin' passwords, and reachin' out to customer service, but I ain't heard nothin' back. It's been super frustratin' with no communication and no fix for the problem.
Detailed Ratings
Subscription renewal issue
I've been a customer for a whole year now, eh, and my desktop app's been workin' just fine. But, I've been havin' trouble signin' into the website lately. Even after renewing my subscription, I still can't get on the site at all. I've tried troubleshootin', changin' passwords, and reachin' out to customer service, but I ain't heard nothin' back. It's been super frustratin' with no communication and no fix for the problem.
About Webroot
Webroot Inc. is a private American company that provides cybersecurity and threat intelligence services. Founded in 1997 by Steven Thomas, Webroot initially specialized in antivirus software and later expanded its offerings to encompass a wider range of internet security products and services. The company is known for its cloud-based approach to scanning and protecting computers against viruses, spyware, and other online threats. Webroot's product portfolio includes security solutions for consumers, businesses, and managed service providers. In 2019, Webroot was acquired by OpenText, a Canadian company specializing in Information Management solutions. This acquisition has allowed Webroot to further expand its security services and leverage OpenText's extensive resources and global reach.
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Last update: October 17, 2025
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