Vans - Overall Rating based on 18 reviews
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New shoes ruined after one wash
I can't believe how cheaply made these shoes are! I only wore them once, washed them, and a hole showed up. The hole just kept getting bigger and now they're totally unwearable. I'm so let down by the quality, definitely not worth the money.
Customized shoes for grandchild
I bought some custom shoes for my grandkid from your site not long ago and to be honest, I wasn't too happy with the whole thing. The service I got wasn't great at all and they didn't really wanna hear me out when I mentioned that the shoes were way too small for my grandchild. I just wish they paid more attention to stuff like that and showed more care for their customers.
Recent shoe purchase
I just bought some shoes from the store but oops, I put in the wrong shipping address by mistake. I quickly reached out to customer service right after I made the payment, but I was bummed when they said they couldn't fix the address. I've worked in online shopping before and I know this kind of thing happens all the time and can be fixed easily. I found it kinda surprising that a big company like this wouldn't care more about making their customers happy and fixing a simple problem like this.
Shoes and socks deal
I recently went to the store at Paradise Centre and ended up spending $200 on a new pair of shoes and a 2 packs of socks deal that the salesman suggested. But, when I got home and tried on one pack of the socks, they were way too big and didn't fit me. So, a few days later, I headed back to the store with the other pack to exchange them for the right size. Sadly, the same salesman who sold them to me refused to help because I didn't have the receipt. Even though I showed him the email confirmation from Vans, he said they clear their system weekly and couldn't find my purchase. I have to say, that kind of customer service is just shameful and really let me down. I won't be going back to that store, and I'll definitely be telling others to steer clear as well.
Shoes falling apart
I just got these shoes from the store not too long ago and already, after I only wore them inside casually for a few months, the bottoms and the heels just totally fell apart. I contacted customer service to try and make a warranty claim, but they told me that this is just how the shoes are made and they can't help me. I am super let down by how bad the shoes are and how little the company is willing to help me out.
Shoes
I ordered a pair of shoes, but I got the wrong size. I tried contacting customer service to see if I re-order, will they send the right size or if someone can help me out. I never got a response, and I doubt I will. No service at all. This whole thing has made me wish I didn't buy those shoes.
Sneakers for active sports
I just got myself a new pair of sneakers for when I'm all active and stuff, and let me tell you, I'm super impressed with how good they are! These babies are just perfect for skateboarding or biking. They're super comfy, and the sole gives just the right amount of support - not too firm, not too squishy. And get this, they're super durable too! I put them through some really tough tests, but couldn't even come close to wrecking them.
Shoe purchase
I just bought a pair of shoes from the store's website, eh? But guess what, when they delivered it, they sent it to the wrong address by mistake. I tried to fix it and get them to send it to the right place, but the driver kept going to the wrong spot again and again. I even contacted customer service for help, but they weren't very helpful and said they couldn't give me a refund since the package was delivered. This whole thing has really ticked me off and I'm not happy with the service at all, you know?
Grandson's shoes
I bought some shoes for my grandson from that store not too long ago and I gotta say, I was super let down by the whole thing. The shoes came with no laces and the packaging was all messy. The person I talked to in customer service wasn't very nice and didn't help me out at all. I even sent them an email about it but never heard back.
Latest shoe purchase
I've been a loyal customer for years and had really good experiences with this company, until now. I recently bought a new pair of shoes and found a problem with them. When I tried to contact customer service for help, they were no help at all. I was surprised and let down by their lack of assistance, especially since I've been a loyal customer for so long.
Recent shoe purchase
I bought these shoes not too long ago, maybe less than a year, but they're already falling apart on me. The white part is coming off and now they look super cheap and low quality. I'm bummed out because I thought they would last longer, especially with how much they cost.
Oversized shoes purchase
I got these shoes not too long ago, but they ended up being way too big for me. So, I reached out to customer service to see about sending them back. They were pretty quick to get back to me and sent me a label to ship them back. The return was done the same day, but it's been two months now and still no refund. I've tried contacting Vans many times, but no response. This lack of communication and delay in refunding has left me feeling pretty let down and frustrated.
Recent purchase
I bought a new pair of shoes to add to my collection, hoping they'd be comfy and stylish. Turns out, they were a bad fit even though I ordered a bigger size. They were too small and uncomfortable. I left a review on the website to let others know, and then Vans' customer service team got in touch. I thought they'd try to fix things, but they just ended up wasting my time. They didn't even offer a solution. I'm feeling pretty frustrated and disappointed now, and it's making me think twice about sticking with this brand.
Gift voucher redemption issue
I had a bad experience with a company trying to use a gift voucher. Even though I've been a loyal customer for a while, I had trouble using the code to buy a gift. I couldn't get it to work, and even after reaching out to customer service a few times, the issue wasn't resolved before the code expired. I ended up losing the voucher and missing out on the gift I wanted. The lack of help from customer service was really disappointing and made me feel like they didn't care about me as a customer. It's not right to lose money because of bad customer service. Vans needs to do better with communication and response times so this doesn't happen to other customers in the future.
Recent shoe purchase
I went to that store and had a really bad experience. The service was not good at all. They said they would call me but they didn't, never said sorry for the mess-up, and wouldn't even talk to their bosses about my problem. It seems like they don't care about their customers, don't keep their promises, and don't fix any issues. I wouldn't tell anyone to go to that store because the service is really bad and the staff isn't helpful at all. I'm still waiting to hear back from them and it's been a pain dealing with this company.
Old Skool Vans shoes
I bought a pair of Old Skool Vans recently, and I gotta say, I'm pretty impressed with them. The design is classic and goes well with lots of different outfits. The price is fair considering how popular Vans is and how well-made the shoes are. I can tell they put a lot of care into making them. They're pretty comfy too, although it might depend on the style you get. All in all, I'm happy with my purchase and would suggest Vans to anyone looking for cool and durable shoes.
Old Skool Checkerboard Sneakers
My time on the website was so frustrating. It was obvious that it couldn't handle online payments properly because I had so many problems trying to buy something. It was annoying and took forever, and it made me wonder if the business was even legit. I'd tell anyone to stay away from that site to save yourself from a headache.
Jean purchase
I just bought these jeans from a store and man, they totally shrunk in the wash even though I followed the instructions to a T. So I hit up their customer service, hoping for some help, but they were the absolute worst. They wouldn't admit that their product messed up, and they didn't seem to care that I was pretty unhappy with it. Their whole attitude just didn't sit right with me, ya know?
Review with most votes
Jean purchase
I just bought these jeans from a store and man, they totally shrunk in the wash even though I followed the instructions to a T. So I hit up their customer service, hoping for so... Read onBy: R. Farrell