A. Mayer

I've been a loyal customer for years and had really good experiences with this company, until now. I recently bought a new pair of shoes and found a problem with them. When I tried to contact customer service for help, they were no help at all. I was surprised and let down by their lack of assistance, especially since I've been a loyal customer for so long.

So, like, you won't believe this – I'm at the self-checkout, following all the rules, putting my receipt on my bag like a good citizen, and then bam! This security guard with a huge grin acts like I'm about to rob the place. Seriously, do I look like a criminal to you? And then it happens again at the self-checkout with the guard watching my every move. Like, come on! I had to deal with this holier-than-thou attitude from the security staff. Not cool to treat me like a criminal when all I wanna do is buy some groceries. And then, top it all off, the guard doesn't even look at the person behind me. Fantastic. So, I go and talk to the manager, and he gives me some corporate nonsense about checking everyone. Uh, clearly not everyone, dude. This whole ordeal just leaves a bad taste in my mouth.

I had a really good experience with my online order recently. My package got delayed because of bad weather, but the customer service person I spoke with was super quick to respond and kept me updated on my order. Even though there was a delay, I was impressed by how efficient and kind the representative was. It felt nice to know that my concerns were being taken seriously and dealt with quickly. In general, I'm happy with the service I got and would definitely shop online again in the future.