Missguided - Overall Rating based on 17 reviews
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My order was delayed
So, y'know, I had this really annoying thing where my order took forever to get here. I talked to this really nice person who was like, "Don't worry, girl!" She figured out that my order was stuck somewhere and wouldn't be coming for, like, another week. But then she offered me a refund on the shipping, which was super awesome! Definitely great customer service!
Promo code application issue, live chat customer service
I had a little trouble with applying a promo code at the checkout, so I reached out to the customer service through live chat. The person who helped me out was really friendly, easy to chat with, and they sorted out my issue quickly by adding the promo code and giving me a refund. The whole conversation went smoothly and everything was done in a jiffy, which made the whole experience pretty good.
Cancelled order chaos
I was freaking out and had to cancel that refund/replacement order I put in just a few minutes ago. But I managed to grab the package before it got returned. The customer service was really helpful (though I can't quite remember the name of the agent). Thanks a bunch!
Oversized coat purchase
I got my big coat in the mail today and was kinda bummed 'cause it was way bigger than I thought it would be. So, I decided to call customer service to see if I could swap it for a smaller size or maybe get my money back. Kameron helped me out and she was really patient and nice. She not only told me how to do the exchange, but she also answered all my questions about another coat I was lookin' at. She was quick, friendly, and great to deal with. The service I got from her was top-notch, eh.
Received wrong pants
I just bought some pants from this place and ended up getting the wrong ones, even though they were the right size. But, I gotta give credit where it's due - their customer service was top-notch when I reached out about the mix-up. Noxolo really went above and beyond to sort it out quickly. They let me keep the wrong pants and sent me the right ones with rush shipping at no extra cost. Plus, the stuff I did get was really cute, so I can't wait to have the right ones in my hands in just 3 days.
Cute dresses
OMG, like, I ordered these super cute dresses online, and I was so pumped, but then the shipping updates were seriously MIA! The app didn't even show that my package was on its way, and the courier site was a total disaster. But then, I hopped on the chat on the website and Noxolo saved the day! She was, like, super helpful and made me feel way better about my package coming soon. So thankful for her help! The clothes are unreal, but yeah, they definitely need to step up their service game.
Job interview outfit
I recently bought a new outfit from this online clothing store for an upcoming job interview. But, I couldn't find any tracking updates for my package and I really needed it for the interview. Feeling a bit anxious, I contacted customer service for help. The customer service rep, Noxolo, was incredible! She gave me the FedEx info right away, so I could track the package and make sure it reached me on time for my big appointment. I was really impressed by the fast and efficient help that eased my mind. Thanks for the top-notch service!
Return Issue Resolution
I called customer service because my return package was stuck at the post office for a long time with no updates. The person I talked to, Mandisa, helped me right away and figured out the problem with my order and tracking number. She quickly fixed everything by giving me a refund. Mandisa's great customer service and speedy help made me really happy with how things worked out.
App Troubles
The app was a complete disaster when I was trying to place my order. I thought I picked express shipping, but for some reason it changed to standard when I was checking out. I messaged them on Facebook, but didn't hear back, so I searched for a quicker way to get help. Lucky for me, there was a chat option I could use. Noxolo came to the rescue. They couldn't change the shipping method on my order, but they were able to cancel it (fingers crossed they did it in time). It wasn't ideal, but I went ahead and re-ordered. Noxolo even gave me a refund because the discount code I used earlier had expired. They were fast and knew what they were doing, which made the whole process much easier to handle.
Tank top and shorts
Oh my goodness, I can't believe it, I bought this tank top and shorts and they just looked so hideous and felt super cheap. I knew right away they weren't gonna last past one wash. But then, Noxolo in the chat was so fast in helping me return them and even waived the fee because my order was super late and totally messed up. She was so friendly to chat with!
Baby outfit for funeral
Amazing customer service! I had a problem with my order, but the team at the store was so helpful and got me a replacement delivered the next day. It was really important because the outfit was for my baby boy's funeral. Their caring and quick service made it easier for me to focus on grieving without any extra worries. I really appreciate the support from the team during this tough time.
Tracking assistance
I recently had a problem with tracking my package and I needed some help with it. It was frustrating not being able to track my order and having the estimated delivery dates keep changing. Amanda was able to help me out and track the package for me. I had ordered the item on Christmas Eve for a trip I had planned to Vegas, but the delivery date kept getting delayed all the way to the 24th of January. Amanda not only tracked the package, she also gave me all the information I needed and even refunded the shipping cost as a nice gesture. I was really impressed by how she went above and beyond to help and make sure I was happy with the service.
Online return issue
When I had trouble doing an online return, I was pretty frustrated. The website wouldn't take my card info, so my return was delayed. But when I got in touch with customer service through the chat, I was pleasantly surprised. The response was fast and easy, and the person I talked to, Ayana, was super nice and understanding. She helped me figure it out and even processed my return for free. It was a relief to get such good and helpful service, and it made me feel good about shopping with this company again in the future.
Helpful customer support
I ran into a little problem where I got billed twice on my card for an order that didn't actually go through. I reached out to customer support on chat and Tina helped me out. She was super helpful and fixed the problem in no time. I was really grateful for her fast and efficient service. Thanks a lot, Tina!
First-time purchase, need to try everything on
This was my first time ordering from this store and I gotta say, the overall experience was pretty good! I had to send back three items that were too big, but the return process was super easy. Printing out the return label and getting my refund was quick and painless. I would totally think about ordering from this store again down the road.
Perfect customer service
I gotta give credit where credit is due - the response to my question was super quick and they fixed my issue in no time. The person I chatted with, SITHABILE, was not just helpful but also promised to make things right. I couldn't have asked for a better outcome - they made everything right, fully compensated me, and now I'm one happy customer who's ready to buy again and spread the word! #loyalcustomer
Online order experience
I had a really good experience with my online order recently. My package got delayed because of bad weather, but the customer service person I spoke with was super quick to respond and kept me updated on my order. Even though there was a delay, I was impressed by how efficient and kind the representative was. It felt nice to know that my concerns were being taken seriously and dealt with quickly. In general, I'm happy with the service I got and would definitely shop online again in the future.
Review with most votes
Online order experience
I had a really good experience with my online order recently. My package got delayed because of bad weather, but the customer service person I spoke with was super quick to resp... Read onBy: A. Mayer