ManyChat

ManyChat reviews

18 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
39%
Would buy here again
Ordering
6.8
Service
5.6
Pricing
5.8
Delivery
6.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Chatbot automation tool purchase

9.0

"I just picked up a chatbot automation tool and I gotta say, I'm super impressed with what it can do. It gives me loads of choices to create a ..."

Critical

My chatbot purchase

3.0

"I was really disappointed with the chatbot I bought. The service was just awful - I couldn't log in for most of the month and when I needed he..."

Most Voted

AI chatbot service

4.5

"Don't bother with ManyChat's AI chatbot service, it's a total mess. They sneak in extra charges without telling you why. If you want..."

Reviews (18)

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Issue with Customer Service Response Time

M

1 reviews

7.0
Overall Rating
Would buy here again
Yes

I had a major problem with customer service recently. It took forever to get it sorted out, which messed up how my business was running.

Detailed Ratings

Order
6.0
Service
4.0
Price
10.0
Delivery
8.0

Do you already have an account?

My chatbot purchase

R

9 reviews

3.0
Overall Rating
Would buy here again
No

I was really disappointed with the chatbot I bought. The service was just awful - I couldn't log in for most of the month and when I needed help, there was no customer support to be found. And on top of that, the pricing was really misleading. It was supposed to be one price but ended up costing me way more.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
4.0

Do you already have an account?

Slow customer support response

R

3 reviews

6.0
Overall Rating
Would buy here again
No

Our team has been waiting for 8 days for a response to our support ticket. The lack of communication and unresponsiveness from the support team is frustrating and unacceptable. We rely on prompt assistance to address any issues that arise, and the delay in resolving our concerns is hindering our operations.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

Chatbot automation tool purchase

N

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I just picked up a chatbot automation tool and I gotta say, I'm super impressed with what it can do. It gives me loads of choices to create a chatbot that fits my needs, especially when it comes to automating responses. The visual flow builder is really handy because it makes designing the chatbot super easy. And having pre-made templates that I can just tweak and reuse has saved me a ton of time and work.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Super helpful system for saving time

T

24 reviews

10.0
Overall Rating
Would buy here again
Yes

This system is really great because it saves me a bunch of time. I can program messages and tasks that match what I need, so I can handle a bunch of stuff all at once while the bot does its thing. It also helps me sort through info and find the right folks I need to connect with. The performance is spot on for me and the instructions are clear and simple. I'm really thankful for how this system has helped my little business run smoothly like a big shot.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Potential, Confusing Layout

K

1 reviews

7.5
Overall Rating
Would buy here again
Yes

I first got interested in ManyChat because I heard it could help make talking to customers easier using chatbots. I like the concept and think it could really improve how we interact with customers. But I've had some trouble navigating the layout - it's not very user-friendly. One problem I ran into was the "talk to a human" option in my chats, which no one ever seems to respond to, causing me to miss out on some potential leads. I think this might be a default setting issue that needs fixing. I hope ManyChat can work on these issues and make their platform more user-friendly as it evolves.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
8.0

Do you already have an account?

Chatbot tool

W

24 reviews

3.0
Overall Rating
Would buy here again
No

The tool seemed like it would be good, but it turned out to be a big letdown. I watched all the tutorials, but simple automations wouldn't work. I tried to ask for help from customer service, but haven't heard back yet. Can't even reach them through chat (so annoying). Not shocked, based on other reviews. Will give a better rating if they fix these problems.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

Do you already have an account?

Disabled pro features after payment issue

C

1 reviews

6.0
Overall Rating
Would buy here again
No

I was really let down by the service I got from ManyChat. I had this ongoing problem with my subscription payment that ended up turning off the pro features on both of my stores for a bit. And even when we sorted out the payment hiccup, I was surprised to see that I had to go back in and manually switch on all my keywords and flows. It's pretty frustrating that they don't automatically reactivate the pro features and it definitely didn't make for a great user experience.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Difficult app, denied account deletion, GDPR breach

D

1 reviews

4.0
Overall Rating
Would buy here again
No

This app is just terrible to try and use. It's so confusing, and I spent forever trying to figure out how to do basic things. And on top of that, when I asked them to delete my account because I'm worried about privacy, they said no - that's breaking the rules. I'm really disappointed by the unfriendly layout and how they don't care about protecting my data.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

Do you already have an account?

Software functionality

A

5 reviews

6.0
Overall Rating
Would buy here again
No

The software idea is good, but the actual performance is lacking. I've run into a lot of problems like things breaking after updates, parts of the process not functioning without warning, and customer service that doesn't really help. I've been dealing with one particular issue for two weeks now and it doesn't look like it's going to be fixed anytime soon.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
8.0

Do you already have an account?

PRO user experience

G

1 reviews

5.5
Overall Rating
Would buy here again
No

As a PRO user, I gotta say my experience with the platform has been pretty disappointing, eh. There's been lots of issues like the lack of chat support, consistent problems with the site, frequent server errors, and even my flows getting deleted. It's been tough for me to make good use of the platform and it's been messing with my productivity, eh. Overall, I'd say my time with the platform has been frustrating and not up to par, eh.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

Do you already have an account?

Subscription billing issue

M

20 reviews

7.0
Overall Rating
Would buy here again
Yes

I had a problem with my subscription billing recently. I was charged even after I cancelled it. It was so frustrating because I did everything they said to do, but I still got charged. I really hope they make their cancellation process better so this doesn't happen again.

Detailed Ratings

Order
8.0
Service
6.0
Price
4.0
Delivery
10.0

Do you already have an account?

User-friendly Messenger bot platform

H

1 reviews

9.5
Overall Rating
Would buy here again
Yes

ManyChat is amazing if you want to make Messenger bots. They really make sure to follow Facebook rules, and that’s a big deal with all the changes happening. The support in the ManyChat Community Facebook group is great - people are always there to help fix any problems. My clients all need this tool now, and I think you should check it out if you want to make talking to customers easier.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

AI chatbot service

B

7 reviews

4.5
Overall Rating
Would buy here again
No

Don't bother with ManyChat's AI chatbot service, it's a total mess. They sneak in extra charges without telling you why. If you want honesty and fair prices, look elsewhere.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
6.0

Do you already have an account?

Unauthorized Billing Issue

L

4 reviews

6.0
Overall Rating
Would buy here again
No

I'm really disappointed with the service I got from this company. I bought something and then I saw some charges on my account that I didn't authorize. I tried a bunch of times to cancel the subscription, but it didn't work. The customer service is no good, and the help section doesn't help at all. I'm just really frustrated and unhappy with the whole thing.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Very limited calculator

I

5 reviews

2.5
Overall Rating
Would buy here again
No

The calculator is not good, eh. It can only do simple math and keeps messing up. It's supposed to ask for three numbers to calculate, but it skips to the end after just one. No help is available, so it's super annoying to use. Don't waste your time on this, eh.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
2.0

Do you already have an account?

Subscription Charges Issue

H

20 reviews

5.0
Overall Rating
Would buy here again
No

Be careful about random charges on your account, eh! I've been a loyal customer for more than 5 years, but I just found a sneaky new pro subscription on my Facebook page that I never approved or got any notice about. It's been more than 6 months now and ManyChat won't give me a refund, eh. So be cautious and watch your account closely, eh!

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

Do you already have an account?

Refunded after 4 hours

H

27 reviews

10.0
Overall Rating
Would buy here again
Yes

I was so happy with how fast and easy it was to get my money back when I cancelled on the first day of signing up. It went really smoothly and made me feel like a valued customer. Thanks for the quick help!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

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About ManyChat

ManyChat is a software company that specializes in developing messaging automation tools for businesses. It enables users to create chatbots for platforms like Facebook Messenger, WhatsApp, and SMS to automate conversations, engage with customers, and facilitate various marketing, sales, and customer service activities. Founded in 2015 by Mikael Yang, the company has rapidly grown into a leading chatbot platform, serving businesses of all sizes to enhance their customer interaction and engagement through automated messaging services. ManyChat's user-friendly interface and rich features allow companies to build powerful chatbots without extensive coding knowledge, making innovative customer communication accessible to a broader range of businesses.

🌟 How did ManyChat shine for you?

Contact Information

🌐 manychat.com

Categories ManyChat

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Last update: November 29, 2024

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