Curology - Overall Rating based on 30 reviews
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Subpar Subscription Service
I gotta say, the subscription service was pretty sketchy and a real pain to cancel. You gotta watch out for those companies that make it tough to unsubscribe - they're just trying to rip you off. There are tons of other products you can get at the store that work just as well without all the hassle.
Face cream
I tried this face cream and let me tell you, Krista was amazing! She answered all my questions really quickly and was so nice about it. And on top of that, she fixed an issue with my order, which was pretty cool.
Help with fixing payment issue
Vrinda was super nice and really helped me out with fixing my payment issue. She was so patient and actually listened to all my concerns. I was totally clueless on how to pay for my order, but she really came through for me. She even took the extra step to make sure everything was sorted out. Thanks to her, everything's sorted out now!
Effective skincare treatment
The service I got from this company was top-notch. At first, I was thinking about leaving, but the staff knew their stuff and gave great service that changed my mind. I really value the help they gave me, it made a big difference for my skin.
Subscription Refund
Man, I'm really ticked off right now! I was sure I canceled my subscription, but turns out it didn't go through and now they won't give me my money back. I lost my job and really need that cash for groceries for my family, but all they say is, "Sorry, can't help you." What happened to 'the customer is always right'? I get that mistakes happen, but they're making me feel like I'm lying or something. It's like they don't give a darn about me. So now I'm just waiting around for my refund, while my kids need to eat, you know? This whole situation is just awful and they're not being any help at all. I'm definitely not going back after this disaster.
Great product, disappointing sunblock
I signed up for your service recently, and I gotta say, I'm pretty impressed with your main product. It's done wonders for my skin and I'm really happy with how everything's been going. But, I gotta be honest, I've got a big problem with your sunblock. It's just not working for me - it's tough to rub in, leaves a weird white film, and ends up all clumpy. I wouldn't recommend it at all, and I really hope you guys can do better with it in the future. Just wanted to share my thoughts after using it for a month.
Skincare products
I've been using these skincare products for a while and I have noticed some good changes in my skin. However, I must say that the products don't seem to last until the next shipment. It seems like the company wants you to run out fast so you have to order more sooner. The "large" size isn't actually that large and the packaging is not the best. I've had some trouble getting the product out of the pumps, which can be really annoying.
Canceling daughter's account
At first, I was worried about closing my 14-year-old daughter's account because there wasn't a phone number to call for help. But I was really happy with the amazing help I got from Ese and Krista. They gave me quick and efficient support through text and email, even answering on a Saturday during the long weekend. Their help in canceling the automatic subscription made me totally satisfied.
Pregnancy-safe formula replacement
I just found out I was pregnant right after getting my new bottle of personalized skincare stuff. I was a bit worried about using it while pregnant, so I reached out to my contact at Curology. She quickly told me to stop using the current formula and suggested a different one that was safe for pregnancy. I felt so relieved that my provider was looking out for me and giving me good advice.
Skincare subscription
I've been getting skincare products from a subscription service for a long time now, tweaking the strength of the products to match what my skin needs. The people who help with the prescriptions know their stuff and are good at getting back to me, which I like. But there are some big drawbacks to the subscription process. It's a hassle to pause the shipments, because I have to manually change the delivery date every time I want to stop for a bit. When I needed to pause my subscription because of being pregnant, I tried reaching out to customer service multiple times over a few months and never got a response. That led to me getting charged extra and getting more products I didn't need, which was frustrating and annoying. In the end, I had to cancel my subscription and pay a fee to do it. The lack of flexibility in how the subscription works has got me thinking twice about signing up again in the future.
Subscription mishap
I made a mistake with my subscription and it was getting sent to the wrong address, but the customer service rep was able to cancel the order and give me a refund. I'm grateful for their assistance in fixing my error.
Skincare treatment.
As someone who's tried out this skincare treatment, I gotta say the products really work wonders. You can see a noticeable and impressive difference after using them. The customer service is also amazing, always there to help and make sure you're taken care of. The only thing I wish is that they offered bigger sizes for some products, especially the pimple patches. But overall, I'm happy with my experience and would definitely suggest this treatment to anyone trying to make their skin better.
Effective product, convenient setup
The product is awesome, it totally works! It was super easy to set up and I've been enjoying the benefits since 2022. I like that the company is flexible when I need to postpone my shipment because of extra product. But it would be better if I could schedule my deliveries every 4 months instead of having to remember to delay it every time.
Acne treatment
I've been using this acne treatment for a while now and it's really been working wonders for my skin. Even though I haven't been using it for too long, I can already see a big difference. My breakouts have gone down and my skin feels healthier overall. I'm loving the results so far!
Skin care products
Customer service was amazing, they really helped me out with changing my product and everything went so smoothly. The items I got were exactly what I needed for my skin issues. I'm really happy with how everything turned out.
Skincare stuff
I really like the cleanser they gave me, but some other products didn't work well with my skin. However, there are also some other products that were helpful and now my face is glowing! I'm giving it 3 stars because not every part was great, but I know a lot of people really like it. You should give it a try and see for yourself!
Vegan retinol purchase
Curology is amazing! Getting my vegan retinol from them was so easy. The team was really nice and helpful when I had to pause my subscription because I was moving. I'm excited to start using Curology again once I'm settled in my new place. I totally recommend it! The micellar water did sting my eyes a bit, but I was able to switch my subscription to just retinol without any issues. I've tried retinol from other brands, like d r u n k elephant, but nothing has worked as well as Curology for my dry, 50-something skin.
Subscription confusion, Great customer service
So, there was a bit of a mix-up with my subscription and I was not happy with the charges. But thankfully, the customer service team fixed everything. They listened to all my issues and made sure I was satisfied in the end. And to top it off, the product has been working wonders for my skin!
Defective product replacement
So, I had this product that ended up being a total flop. But guess what? The customer service team came in like heroes and saved the day. They knew their stuff, were super fast, and got me a replacement in no time. I just had to snap a pic of the broken product and bam - a new one was on its way. Gotta admit, the service I got was top-notch.
Acne treatment
I just wanted to share my positive experience with Curology. I spoke with a customer service rep named Jamie, and they were super helpful and really understanding. They sorted out my issue right away with no hiccups and got back to me right away. I really liked how efficient and professional they were. All in all, I'm happy with the service that Curology provided.
Review with most votes
Affordable skincare
I love how this skincare stuff isn't too pricey and I can customize it for my skin. My face has always been a bit of a disaster, but now it's starting to look better. ... Read onBy: Koepp