Zadig & Voltaire - Reviews and experiences

I recently bought some clothes online and was eagerly waiting for them to arrive at my door. I was really looking forward to getting a cardigan that was on sale. But instead of getting my order, I saw "Refund" on my customer account a few days later. I contacted customer service to ask about it, and they said the items were sold out when I ordered them. I didn't really believe that because they were still online weeks later. I still wanted to buy them, especially the cardigan on sale, but I never heard back from them. I was disappointed by the lack of communication and professionalism, especially from a brand like this. Despite that, I decided to order some other items. I found the cardigan on sale from another store. Now I'm waiting for my new order, but it's taking a really long time. The shipping company has had the items for days, but they still haven't been sent out for delivery. I'm wondering if I'll get an update on my account saying the items are no longer available, since the website hasn't been updated and the refunded amount was returned to me. Is Zadig & Voltaire meeting their own standards? I really don't think I'll shop with them again. It's too bad.