Vertagear Reviews
Reviews (13)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
SL5800 Chair
I recently got myself the SL5800 chair from this company after thinking long and hard about getting a new chair. Let me tell you, it was totally worth it! This chair has been giving me the comfort and support I need during those long hours of sitting. But, just four months in, the left armrest decided to break off out of nowhere. Man, was I disappointed and frustrated, especially given how much I paid for this chair.
So, I decided to reach out to their customer service department and let me tell you, I was pleasantly surprised by how quickly and thoroughly they responded. They were super professional and efficient in handling my issue, and it only took about three weeks from the time I made my claim to getting a new armrest. Hats off to them for their amazing customer service and for fixing the problem in such a timely manner. All in all, I'm happy with my purchase and how the company dealt with my issue.Ergonomic chair purchase
My experience with this company was truly amazing. The packaging for the product was really well done, it kept my new ergonomic chair safe and sound. The design of the packaging was so easy to use and had such great attention to detail. When I had a problem with one screw and contacted customer service, I was so impressed with their help. They quickly sent out a replacement part after I got in touch with them, making sure I knew it was on the way. Their fast and efficient response made me feel important as a customer. The replacement part arrived quickly and then a representative followed up to make sure everything was okay. I'm really amazed by how this company goes above and beyond to make sure customers are happy. I'm a big fan now and will definitely be telling others about them.
PL6800 chair for big guys
This chair is a total game-changer for us big guys, eh! Finally, a chair that fits like a glove and can handle the fact that I tend to lean in it a lot. The PL6800 is a godsend, allowing me to sit back and relax without worrying about the chair giving out under my weight. Sure, I might put a bit too much strain on the seat by tilting back, but thankfully the warranty has got me covered for any replacements. And can I just say, the customer service is amazing - always there when you need 'em, eh!
Office chair
I was waiting longer than I thought I would for my office chair, but when I reached out to customer support, they told me the color I wanted was out of stock. They were super quick to reply and even offered to switch the color for me. They were really helpful throughout the whole thing, keeping me in the loop every step of the way. Got my chair a few days back and I gotta say, I'm pretty impressed. Putting it together was easy, and it's really helped with my posture and back pain.
Big chair for big kiddo
I got this huge chair for my son because he's a big guy and let me tell you, it's been holding up like a champ! He's always breaking things, but Vertagear is amazing and they send us free parts whenever something breaks. I swear, I'm sticking with this brand for good!
Replacement part for chair
Customer service got back to me right away and sent the replacement part quickly. I got it within a couple of days and had no trouble fixing the chair. So happy with how it all turned out.
Chair break, warranty claim
So like, I got this chair a while ago and the base just decided to give up on me 😒 But hey, good thing the warranty actually came in clutch this time! It did take them a bit to replace it, but better late than never, you know? Big thanks to Jimin for sorting me out, you're a legend 👍 All in all, not too shabby of an experience and I'd definitely shop with them again.
Gaming Chair
I bought a gaming chair from your company a few months back, and I gotta say, I'm super impressed with how comfy and top-notch it is. The material is so sturdy, the design is slick and easy on the back, and it's seriously upped my gaming game. I'd totally suggest it to anyone looking for a cozy and cool gaming chair.
Chair part replacement
I had a problem with a broken chair part, but totally forgot about my extended warranty. Luckily, the customer service team helped me out by finding my warranty number and sending me a replacement part right away. They even replied to all of my emails on the same day. It was a really positive experience all around.
Quick Gas Lift Replacement
It's kinda frustrating that after just 2 months of using it, the chair keeps sinking down in height. But hey, Vertagear came through and swapped out the gas lift real quick once I sent in all the paperwork from Dell. I gotta say, their speedy reaction and fixing the issue was much appreciated.
Gaming chair
I bought a gaming chair not too long ago and sadly, it came with a small issue. I called customer service about it, and they quickly sent me a new part without any trouble. Everything went super easy and fast, and I was really happy with how they handled everything.
Replacement quick
They really went above and beyond for me - not only did they help me get the right armrest sorted out, but they also sent me a left one! Can't thank them enough for their amazing customer service.
Replacement parts
It's super easy to get replacement parts from them. I needed some stuff for my chair and they sent it really fast. I've had to do it twice now for both my chairs, but both times went really smoothly. Their customer service is so helpful, they always fix any problems right away.
Review with most votes
Replacement part for chair
Read on