steep&cheap - Overall Rating based on 22 reviews
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Outdoor gear
I gotta tell ya, my experience with this company was a total nightmare. The prices they show on their website ain't what you actually pay. It's like they lure you in with cheap prices and then hit you with a different number at the end. Dealing with their customer service was a real pain, trying to get them to even acknowledge my complaint was a struggle. Save yourself the trouble and avoid this company, it's just not worth it!
Quick delivery
The website is super easy to get around and there are tons of products to choose from, but trying to check out is so annoying! It keeps messing up no matter how I try to pay. And telling me to place orders over the phone is so old school and a hassle.
Mountain gear purchase
I was super let down by my experience with this company. I did some digging and discovered that they're owned by a bigger company known for being really cutthroat with their competition, which I think is totally sketchy. I'd suggest checking out another company that's all about doing the right thing and treating people right.
Helmet return issue
I'm really upset about the refund delay for the helmet I returned. The website promised a refund within 1-3 business days, but it's been 21 days already and still no refund. I've sent several emails but haven't heard back, and I'm feeling really frustrated and disappointed with the service I've received.
Super fast delivery
Oh my goodness, I can't believe how fast my new shoes arrived! They came so quickly, I hardly had to wait at all. The customer service folks were super friendly too, they even picked up the phone on a weekend! The shoes were packed up real nice in a sturdy box, it was all so well done. To top it off, they got here five whole days earlier than expected - that totally caught me off guard!
Winter jacket purchase
I just picked up a winter jacket from this store, and it was alright overall. Ordering it went smoothly and it got to me on time as expected. However, I had a bit of a problem with the pricing when I had to do a return. I got in touch with customer service, and they did eventually fix it, but it took some work on my part to get it all straightened out. It was annoying to deal with, but at least they shipped quickly and managed to sort everything out in the end.
Shirt
I just bought a shirt online, but it came in the wrong size. Luckily, the company's customer service was amazing! They quickly sent me a replacement at no extra cost, and it was super easy. I was really impressed by how helpful and efficient the customer service team was in fixing the problem.
Misrepresented product
I bought something from this company not too long ago, and I was pretty disappointed because it wasn't what they said it was on their website or when I chatted with their customer service. It didn't live up to what I was hoping for, and when I mentioned it, they said I had to pay for the return shipping – like, really? I already paid for the first shipping! The whole thing just left a bad taste in my mouth.
Damaged item
My experience with the customer service at this store was disappointing, eh? I was told different things from two different reps who were supposed to know about what they were talking about. It was frustrating and made me feel like my concerns weren't important, you know?
Shoes on clearance
I bought a couple pairs of shoes on sale from this company and I was really happy with both times. Everything went really smoothly. I liked that I got emails at every step of the ordering process, from confirming my order to when they were packed, shipped, and delivered. The shoes were just like they were described and they came quickly. I'll definitely be coming back to shop here again because of how good everything was.
Bought a winter coat on sale
I seen this coat on sale and I just had to grab it! I wasn't sure what to think because of the negative reviews, but I decided to roll the dice. The coat showed up in great shape and I was thrilled with the price. I checked prices at another store, but Steep&cheap still had the better deal even with shipping costs. It came pretty fast, even though I picked the regular shipping. The only bummer was there weren't any promo codes for more savings, but I still gave it four stars because I was pleased with my buy.
Insane deals on outdoor gear
Who wants to fuss about sizes when you can score some great deals on brand new gear at Steep&cheap?! It's the perfect spot to snatch up some sweet deals on outdoor equipment. I've been shopping there for a decade now and I've never been let down. If you can't get your size right, don't blame the store - take charge and enjoy the savings!
Ski pants not shipped
I bought a pair of ski pants from here, but they never got delivered to me. I waited for 10 days, then got a message saying my "return" was done, and I got a refund on PayPal for the pants. But what about the $75 USD I paid for international shipping that I didn't get back? It seems like I got ripped off on those fees for something I never even got.
Authorization Code Woes
Man, that website was a pain to deal with when trying to buy something! I had trouble because they wanted an authorization code before I could finish my purchase. I told them that Amex doesn't give out this code to customers and that the merchant has to ask for it, but they wouldn't back down. I even called Amex to double-check, but Steep&Cheap wouldn't listen. It's annoying when a company won't just make a quick call to check the details. Their service is terrible, plain and simple.
Waterproof hiking boots
I just bought a pair of waterproof hiking boots online, but I didn't get everything I ordered. When I reached out to customer service about the missing item, they didn't sound very sorry about it. All in all, I was pretty let down by the whole thing and wouldn't suggest that website to anyone.
Wrong size swimsuit
I ordered a swimsuit for a weekend trip but got the wrong size. It was a hassle printing the return label and finding a UPS store. I missed out on having the swimsuit for my trip. Customer service offered a free replacement, but what good is that if it doesn't arrive on time?
Accessories, two shipments, no paper receipts
I recently bought some accessories from an online store. The customer service was amazing; they were super helpful and quick to answer my questions. My order came in two shipments, which was a bit surprising, and there were no paper receipts in the boxes. It was a bit confusing at first, but I like that they're trying to reduce waste and be eco-friendly.
Snow boots and jackets
After reading all the negative reviews, I was a bit unsure about ordering, but I found a pair of snow boots I really liked and thought why not give it a shot. Turns out, the boots came right on time and were exactly what I wanted. I was super happy with the quality and fit, so I went ahead and ordered 2 jackets too. Fingers crossed they're just as good! All in all, I'm pretty satisfied with how everything turned out and might just come back for more down the road.
Two pairs of shoes
Eh, I ordered two pairs of shoes from this super cool website. But you won't believe it, they were way too small for my feet, eh? Can you imagine? They were some real fancy shoes, but they were just all wrong for me, you know? So, I had to send 'em back. But the person I chatted with on Sunday night was just the best, eh! They really knew what they were talking about and were super friendly and nice. They helped me out in no time, eh.
Fjallraven keb jacket in black
I recently bought a Fjallraven keb jacket in black from this website. I was really looking forward to getting it, but when I opened the package, I saw that the jacket was not exactly how it was shown on the website. The picture online made it look like the jacket was all black, but the one I got had some grey accents too. I've shopped on this site before and never had any issues, but this time I was pretty let down by the misleading product description.
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Fjallraven keb jacket in black
I recently bought a Fjallraven keb jacket in black from this website. I was really looking forward to getting it, but when I opened the package, I saw that the jacket was not ex... Read onBy: katarina