Spafinder

Spafinder reviews

16 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
6%
Would buy here again
Ordering
6.0
Service
5.2
Pricing
5.2
Delivery
4.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Replacement e-gift card

9.0

"I had a chat with customer service about two gift cards that weren't working properly. After talking it through, they sent me a new e-gift car..."

Critical

Spa gift card purchase

5.0

"So, I got this spa gift card for Christmas, right? And I was so excited to use it but then I found out it wasn't even activated! Like, what�..."

Most Voted

Useless Spafinder paper voucher

3.5

"I got a Spafinder voucher as a gift from my daughter, but I couldn't figure out where to use it in the UK. It was so frustrating to find out t..."

Reviews (16)

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Spa gift card purchase

B

19 reviews

5.0
Overall Rating
Would buy here again
No

So, I got this spa gift card for Christmas, right? And I was so excited to use it but then I found out it wasn't even activated! Like, what's up with that? Turns out, you gotta activate it in the store when you buy it, which is so inconvenient for both me and the person who gave it to me. Like, why do we have to go through all that trouble just to use a gift card in this day and age? Now I have to dig up the receipt and go all the way to the store just to activate it. It's such a hassle and honestly, it's turned me off from buying these spa gift cards for others in the future. Just a heads up for anyone thinking of getting one as a gift!

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

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Card for massage

H

1 reviews

6.0
Overall Rating
Would buy here again
No

I got this gift card for a massage months ago, but I can't find anywhere to use it. It's been a struggle trying to redeem it, eh? I mean, I've had this card since August, and now it's mid-March. How am I supposed to relax with a massage if no one will accept this card? Seems like a bit of a rip-off to me!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Spa payment issues at Wyndham

C

3 reviews

6.0
Overall Rating
Would buy here again
No

So, yeah, I stayed at this Wyndham place, ya know? And they have this cool thing where you can use Spafinder to pay for things. But every time I try to use my Wyndham Visa card, Spafinder is all like, "Nope, girl, use a different card." And then when I give them my certificate, the spa folks can't even make it work! They gotta send it through, like, a ton of times. It's super annoying, eh?

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
4.0

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Purchased a gift card

K

20 reviews

5.5
Overall Rating
Would buy here again
No

I bought a gift card as a surprise for a family member, but it's been a total headache. I made the purchase a few weeks back, and no matter how many times I try to check in with customer service, the gift card still hasn't shown up. I'm super bummed about the lack of communication and the fact that they can't even find my order. It's pretty obvious that this company is slacking when it comes to helping out their customers.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

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Gift card purchase

J

11 reviews

6.0
Overall Rating
Would buy here again
No

I'm really disappointed with SpaFinder. I got a gift card to treat myself to a spa day, but a bunch of spas don't take their cards anymore because of problems with the company. It's made my experience a lot less enjoyable and I feel let down.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
8.0

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Spa gift card

E

1 reviews

5.0
Overall Rating
Would buy here again
No

I had a really bad experience with the spa gift card I bought. Like a lot of other customers, I had trouble using it and had to end up paying a lot of my own money. The website is confusing because it shows places that don't actually take the gift card, which makes things awkward at the checkout. It's frustrating to think you can use the gift card, but then you have to take out your credit card. And sometimes even if a place says they take the gift card, only certain stylists will actually use it, so you have to be really careful. The worst part is how people treat you when you bring up the gift card - like you're cheap and not worth as much.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

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Spa gift cards

S

21 reviews

5.0
Overall Rating
Would buy here again
No

I tried out some spa gift cards I got, but it didn't go so great. The pedicures I had at two places were not that good. It took a while, but my feet weren't as smooth as I expected, and the nail polish was messy. I usually go to another salon that gives better service for less money.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

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Digital gift card purchase issues

W

3 reviews

4.0
Overall Rating
Would buy here again
No

I tried to buy a digital gift card online but my credit card kept getting rejected, and the banks didn't even flag it as a potential fraud. It was a frustrating experience and I won't be attempting it again.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

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Gift card purchase.

J

1 reviews

6.0
Overall Rating
Would buy here again
No

Wow, what a letdown! I got a gift card thinking it would be nice, but it turned out to be a big waste of money. I couldn't find anywhere to use it on the Spafinder site, and trying to reach customer service was a nightmare because they never picked up the phone. After seeing other people's reviews, it's obvious that this company is a scam.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Spa gift card

M

24 reviews

6.0
Overall Rating
Would buy here again
No

It's really too bad to hear about the rough time you had with Spa Finder and Nail Garden. No one deserves to be ignored as a customer and it's crucial to have your concerns taken care of quickly. However, it's good news that you ended up getting a refund after sticking with it. Businesses should always put customer satisfaction first and deal with complaints in a fair and fast way. Hopefully, this whole situation will help both companies learn and do better with customer service to avoid these kinds of problems in the future.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

Spa gift card

L

4 reviews

5.0
Overall Rating
Would buy here again
No

Don't waste your money or your sanity, eh! My time with this company was a total nightmare, I tell ya. The customer service was absolutely terrible, the worst I've ever dealt with. They put out a promo code for Cyber Monday, but it wouldn't go through their system. And instead of honoring it like they should, they dragged their feet and made me wait 10 whole days for a refund. That's just shady advertising at its worst, if you ask me. Do yourself a favor and steer clear of these guys, eh!

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

Do you already have an account?

Replacement e-gift card

G

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I had a chat with customer service about two gift cards that weren't working properly. After talking it through, they sent me a new e-gift card to make up for it. The customer service folks were really on the ball and helpful the whole time. I'm feeling pretty good that the new e-gift card will do the trick for my spa visit next month. All in all, I'm thankful for how quickly and smoothly they fixed the problem.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Useless Spafinder paper voucher

S
3.5
Overall Rating
Would buy here again
No

I got a Spafinder voucher as a gift from my daughter, but I couldn't figure out where to use it in the UK. It was so frustrating to find out that the voucher, which said I could get different spa services and had no expiry date, was actually no good to me. It made me wonder if it's right to sell these vouchers to people without actually giving them the services they were promised.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

Do you already have an account?

E-gift card purchase

A

1 reviews

4.0
Overall Rating
Would buy here again
No

My experience trying to buy e-gift cards online was a total nightmare. Even though I had all my details right and the payments went through just fine, my orders got canceled many times because of some "screening system" they had. The customer service wasn't very helpful at all, just giving me basic advice and not really solving my problems. They said the screening was for security, but it just made things way harder than they needed to be. After 4 days of being super annoyed, they finally told me to get a physical gift card instead, without telling me where to actually find them.

Detailed Ratings

Order
2.0
Service
2.0
Price
6.0
Delivery
6.0

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Gift card purchase issue

A

1 reviews

5.0
Overall Rating
Would buy here again
No

I bought a $50 gift card from this company and it was not a good experience. When I tried to use it at different spa websites, they didn't accept it. I tried contacting Spa Finder customer service for help but I got transferred to different numbers and ended up talking to a robot that couldn't help me with the card issue. It was really frustrating and not what I expected for the recipient. I wouldn't recommend spending money on this company and I think they should be held accountable for scamming customers.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

Do you already have an account?

Spa finder gift card dilemma

O

7 reviews

4.0
Overall Rating
Would buy here again
No

I've had a frustrating experience with Spa finder's gift cards. I got four gift cards from friends and family, but I can't use them like I wanted to. The website won't let me use more than one card for a purchase, and the total can't be more than one card's value. When I contacted customer service, they suggested I try asking a spa to split the charges. This solution is frustrating and inconvenient, especially coming from a company like Spa finder. I'm really disappointed with the gift cards and wouldn't suggest them to anyone.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

Do you already have an account?

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About Spafinder

Yes. Spafinder is a wellness services company that specializes in providing marketing, gifting, and technology solutions for the spa and wellness industry. The company offers a platform where consumers can find and book spa and wellness services, as well as purchase gift cards redeemable at a wide network of spas, fitness, and wellness providers worldwide. Spafinder's history dates back to its founding in 1986, establishing itself as a pioneer in the wellness industry. Over the years, it has evolved to embrace digital solutions and partnerships, aiming to make wellness more accessible to a broader audience. The company has also been recognized for its contributions to the industry with various awards.

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Contact Information

78 SW 7th St

33130 Miami

United States

📧 customerservice@spafinder.com

☎ 855-963-2665

🌐 www.spafinder.com

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Last update: November 29, 2024

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